Implementation Specialist at RapidDeploy

| Austin
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Join a purpose-driven, fast-growing enterprise software company that is working to transform 9-1-1.
The power to do remarkable things when it matters most is the heart of 9-1-1 and public safety. At RapidDeploy, we believe that regardless of size, geography or budget, everyone in public safety should have access to the data they need when it matters most to save more lives. That’s why, since 2016, our mission has been to reduce emergency response times and improve public safety. We are the industry’s only truly open and integrated emergency response platform with a portfolio of web-based cloud solutions that includes analytics, mapping, dispatch and first responder applications.
Over the past year, we have signed four state contracts and our software has been deployed in more than 350 9-1-1 centers across the U.S. We have increased our annual recurring revenue by more than 20X. We’re hiring passionate team members to help propel us into the next stage of growth.
RapidDeploy is hiring an Implementation Specialist who will be based in Austin, TX. As an Implementation Specialist at RapidDeploy, you will support implementation efforts for RapidDeploy product lines, including Nimbus Cloud Aided Dispatch (CAD) and Radius Tactical Mapping. You will own technical aspects of standing up customer environments, including customer data sourcing, profile builds, and platform configuration activities to ensure that new customer environments are set up accurately and completely, based on project scope and requirements.

What You'll Be Doing at RapidDeploy

  • Lead and support technical tasks of Nimbus CAD and Radius Mapping implementations, including customer data sourcing, profile builds, and platform configuration
  • Support implementation activities, at the direction of Project Managers, to efficiently deploy new customers on RapidDeploy products
  • Provide direct support to client stakeholders (across all organizational levels) to coordinate implementation activities, including data sourcing, profile build, and platform configuration activities
  • Coordinate implementation activities across internal groups, including Product, Engineering, and Customer Success, to drive efficient and accurate deployments of customer environments
  • Contribute to the productization of data sourcing, profile build, and configuration processes to enable scalability and consistency in the future
  • Develop configuration documents to support client sign-off prior to customer go-live
  • Proactively identify and communicate implementation risks to the project manager and other internal stakeholders, as appropriate
  • Become an expert in the functional operation of Nimbus CAD and Radius Mapping applications in order to explain application features and workflows in detail to customers
  • Deliver informal training for end-users when needed
  • Contribute to documentation & presentations for both internal and external consumption (e.g. configuration guides, training materials, on-boarding guides, etc.)
  • Contribute to the vision and mission of RapidDeploy by helping where you can – we are a fast-growing technology company in a dynamic market environment and job requirements are subject to frequent changes 

Required Skills

  • 5+ years in an implementation specialist or similar role, working on deploying software for customers
  • Experience implementing SaaS software products/applications
  • Experience with data processing and/or management, including automated QA/QC
  • Strong attention to detail and ability to focus on quality over quantity
  • Excellent communication skills (customer-facing and internal), ability to collaborate with team members with different backgrounds

Preferred Skills/Experience

  • Experience serving the Public Safety industry
  • Experience configuring and deploying public safety software
  • Familiarity with ERSI ArcGIS
  • Familiarity with Microsoft DevOps

About RapidDeploy Inc.
- Raised Series A financing from GreatPoint Ventures, Samsung NEXT & Tao Capital 
- Strong revenue growth (20x+ in last 12 months) & huge recent customer wins (e.g., State of California)
- Fast-growing, passionate, mission-driven team – we care about saving lives through technology!
- Offices in Austin, TX and Cape Town, South Africa 
- Medical, dental, and vision insurance options, with benefits that kick in on your first day! Benefits are highly subsidized by RapidDeploy Inc. 
- In addition to 8 observed holidays, RapidDeploy employees receive 20 days of PTO and unlimited sick leave. 
RapidDeploy is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status
Notice: RapidDeploy’s hiring policy prohibits hiring from existing or prospective customers.

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Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • JavascriptLanguages
    • PythonLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • Microsoft SQL ServerDatabases


RapidDeploy has a new HQ! Located downtown on 7th and Brazos, we are neighbors with Austin's most infamous attractions.

An Insider's view of RapidDeploy

What’s the vibe like in the office?

The vibe in the office is very easy-going. We have snacks, a ping-pong and pool table, and an open-door policy for collaboration.


Marketing Manager

What makes someone successful on your team?

Success on our team is all about how well you collaborate to solve problems. Although each team member has individual responsibilities, architecture, design, code reviews, and troubleshooting tasks are shared among the team. This takes concise, effective communication delivered in a manner that makes everyone feel like a valued contributor.


Engineering Manager

What is your vision for the company?

We are building an ecosystem to enable every part of the public safety workflow, from 9-1-1 to disaster response, to improve situational awareness of first responders and reduce response time. We believe that every public safety agency, regardless of size, geography or budget, should have access to cutting edge, life-saving technology.


Co-Founder & CEO

What are RapidDeploy Perks + Benefits

Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Dedicated Diversity/Inclusion Staff
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Acme's health insurance policy covers up to 75% of out of pocket expenses.
Life Insurance
Retirement & Stock Options Benefits
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 12 weeks of parental leave for the primary caretaker. Acme Co. also provides 4 weeks of leave for the secondary caretaker.
Return-to-work program post parental leave
Company sponsored family events
Acme co. sponsors family oriented events Annually.
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
RapidDeploy covers the cost of parking for all employees, as well as offers Transportation Spending Accounts.
Company Outings
Acme Co. hosts company outings Monthly.
Stocked Kitchen
Some Meals Provided
Happy Hours
Happy hours are hosted Once per month.
We offer employees Free on-site garage parking.
Pet Friendly
Acme Co.'s pet policy is dog friendly daily.
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like The ability to attend job related conferences and seminars.
Lunch and learns
Acme Co. hosts lunch and learn meetings weekly.
Cross functional training encouraged
Promote from within
Online course subscriptions available
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