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Implementation Technician

| Austin

Job Overview  

Launch your career at a fast-paced, innovative company with tons of opportunity. HotSchedules is looking for a fun, dependable, and meticulous individual to join our Implementation Technician team. Whether you are a recent college graduate with no experience or a seasoned restaurant team member who wants to get their nights and weekends back, we want to meet you!  

The Implementation Technician is responsible for the overall execution of integrating our client's POS systems with HotSchedules modules. This individual is responsible for ensuring that HotSchedules solutions are fully integrated as well as entering customer details in our support interface all the while providing superior customer service.  

Associates in this role are eligible to be considered for Implementation Specialist after 1 year.  

Specific duties include:  

Working directly with client's and various IT/POS vendors via phone and email during installation.  

Working with remote connection software to manage installation activities defined by customer, project term, and scope.  

Ensuring site is 100% fully functional and properly syncing data for integrated customers.  

Documenting new installation processes for new customer integrations.  

Interfacing with the software, hardware, and customer support teams of external providers.  

Documenting installation steps for follow-up when necessary.  

Testing, adjusting, maintaining and troubleshooting software.  

Analyzing and resolving technical problems and issues associated with new installation of products or services.  

Be familiar with and capable of supporting and troubleshooting the common POS systems we support such as MICROS, Aloha, and POSi.  

Understand the basic fundamentals of networking technologies and be able to troubleshoot common small business challenges related to such.  

Working with internal organizations to resolve issues.  

Required Qualifications:  

Knowledge of PC/Windows/Internet related technologies; knowledge and experience working with Word, Excel, Microsoft Self-Installer, and Google Apps. 

Technicians must demonstrate an ability to learn new and customized software/web-based applications.  

Ability to prioritize workload, meet required deadlines and manage multiple new account installations.  

Ability to adapt in a dynamic industry and work in a fast-paced office.  

Preferred Qualifications:  

Fundamental technical knowledge of hardware and software  

Strong analytical, organizational and planning skills  

Demonstrate effective problem-solving skills  

Experience in a Customer Service environment  

Read Full Job Description

Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PythonLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • CassandraDatabases
    • DB2Databases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • RedisDatabases
    • DynamoDatabases
    • S3Databases


Our office overlooks the 360/Pennybacker Bridge in scenic Northwest Austin. From our rooftop deck you can see Lake Austin and beautiful downtown.
Employees say you'll join HotSchedules for the tech and stay for the people

An Insider's view of HotSchedules

What are some social events your company does?

We have Culture Day, where everyone cooks something to eat and drink from different cultures, we also build out a booth and dress like that culture. Then we give everyone a passport that has to be stamped at all the different cultures. It's so fun and our teams really get into it, even making up cultures like The Shire and StarWars.


Sr. Technical Recruiter

What does your typical day look like?

Write some code for a new feature, bug fix, or dev/test tool. Attend a daily stand-up meeting. Sometimes attend a meeting or two. Review code pull requests. Answer questions and help somebody else out with a problem. Oh, and I open a lot of doors on the way to my desk in the morning!


Software Engineer

What makes someone successful on your team?

To be successful at HotSchedules, you have to have an open mind, be self-driven, and willing to go the extra mile. Humility I think is what measures my success. Being able to own your mistakes, figuring out what you can do to improve yourself, and do it.


Project Manager

What kinds of technical challenges do you and your team face?

Every customer is unique and requires their own set of solutions to a wide range of challenges. No two days are alike. I love hearing about these challenges directly from our customers and diving deep to help them find the best path forward.


Solutions Architect

What are HotSchedules Perks + Benefits

Volunteer in local community
We give everyone 4 community service days per year to go and give back to the charity of their choice. We also have one day that we close the entire company down and give back together as a company.
Friends outside of work
Eat lunch together
Intracompany committees
We have a team that is responsible for our office culture. It's called the Torch Team. They plan all of our fun events throughout the year.
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Dedicated Diversity/Inclusion Staff
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Acme employees can contribute up to $3500 annually to their FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
3 different health insurance plans from United Healthcare. The HDHP premium is covered by the company for you and very small cost for dependents.
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
We match .50 on the 1.00 up to 6%, so if you put in 6%, we'll match 3%.
Performance Bonus
We have an annual cash bonus that is based on both company and individual performance.
Child Care & Parental Leave Benefits
Generous Parental Leave
HotSchedules offers 2 weeks of maternity and paternity leave.
Flexible Work Schedule
Company sponsored family events
Acme co. sponsors family oriented events Annually.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
We give everyone 4 community service days per year to go and give back to their favorite charity.
Paid Holidays
Paid Sick Days
Employees receive 40 hours per year of paid sick leave.
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Acme Co. hosts company outings Quarterly.
Game Room
Pool table, foosball table, ping pong table, Xbox and PlayStation.
Stocked Kitchen
Some Meals Provided
We cater in lunch every other Friday.
Happy Hours
We have free covered parking for everyone.
Fitness Subsidies
We actually have a free gym onsite.
Professional Development Benefits
Diversity Program
Cross functional training encouraged
Promote from within
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

Beautiful 2222/360 location with rooftop deck and outdoor patio.

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