Integrations Support Consultant

| Austin
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COVID-19 SAFETY NOTE TO ALL APPLICANTS: The health and safety of our applicants is of utmost importance to us, therefore our interviewing process will be contactless. We will use phone screens and Zoom video interviews to screen candidates.

The Compeat Integrations Support Consultant plays a critical role in providing our customers with quality technical support. As part of the Integrations Center of Excellence (COE) team, the Integrations Support Consultant will join an amazing team of technical and customer-facing professionals whose main purpose is to WOW! our customers throughout the process of integrating their critical restaurant financial data.

What you’ll be doing in this role: 

  • Provide prompt technical support to clients via email, phone, and internal ticketing systems; assist with installation, configuration, and maintenance of Compeat software on customer workstations.
  • Implement Point-of-Sale (POS) interfaces for new customers
    • Install POS polling software on customer hardware where applicable
    • Configure polling connections in Compeat Advantage product
    • Troubleshoot polling integration scripts with our product development team
  • Contribute to internal knowledge base, ensuring systems and processes are well documented as we scale the business for growth

Must have experience: 

  • 1-2 years’ experience as a help desk technician or other customer support role
  • Proficiency with Windows operating systems (7, 10) and applications; experience with Windows Server (2008, 2012, 2016) and associated roles and features are highly desired
  • Familiar with remote access software
  • Familiar with Firewalls
  • IT and technical background
  • Familiar with standard data exchange formats and processes (API, EDI, SQL, FTP)
  • Familiarity with at least one major POS system (Aloha, Micros, Positouch, etc.)
  • Familiar with internal ticketing systems – Salesforce and/or Jira experience a plus
  • Ability to diagnose, troubleshoot, and resolve technical issues; excellent problem-solving skills and attention to detail are a must
  • Ability to work under minimal supervision, proactively prioritizing and addressing issues to maintain SLAs
  • Intermediate to advanced Excel skills
  • Strong written and verbal communication skills
  • Strong customer service and problem-solving skills
  • Experience working successfully within a team environment player with a willingness to help others
  • Familiarity with accounting (debits/credits) and balancing financials
  • Excellent time management
  • Highly organized
  • Self-motivated and highly professional demeanor

 

Compeat is an equal opportunity employer and welcomes talent of all backgrounds. We thrive in a diverse, collaborative and inclusive environment. We do not tolerate discrimination against candidates or employees on the basis of age, color, disability, gender, gender identity or expression, marital status, national origin, political affiliation, race, religion, sexual orientation, veteran status, or any other classification protected by law.

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Location

Our new building on Arboretum Blvd has gorgeous views of the Austin hills and is in close proximity to some of our favorite restaurants.

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