Job Description
The IT Operations Program Manager will be critical to the success of our growing and impactful team as SailPoint continues to scale globally as the industry leader in Identity Governance. This high-impact position will report up through SailPoint's IT Enterprise team and will gain broad exposure by interacting cross functionally with multiple departments within the company. You will have the opportunity work with Engineering, Security, Development Operations, IT, and Services to drive complex projects from inception to completion. You will address business needs by establishing processes, managing infrastructure improvements, implementing new technology, and driving security initiatives. The ideal candidate should demonstrate the ability to react quickly to situations while balancing project deliverables and deadlines. Someone with a strong combination of Project Management and technical skills, natural consensus building ability, and a detailed logistical and analytical thinking would be the ideal candidate. If you have a passion for technology, problem solving, curiosity and results-driven this role is for you. This is a challenging role that will have significant influence across all areas of the company as we work to continually accelerate the business. Come make your mark in a high energy environment at one of the most consistently highest rated "best places to work" in Austin over the past 10 years!
Job Responsibilities
Project Management

• Manage and lead complex cross-functional and cross-organizational IT projects of diverse scope throughout the complete lifecycle, delivering results on time and on budget
• Create project scope, plans, objectives, and documentation
• Report and carefully track project status, resources, budget, roadblocks and alert key stakeholders to risks
• Balance stakeholder objectives against resources, budget, and IT architecture and Security strategy
• Interact with all levels of company employees including senior management
• Ability to organize project teams to drive results and overcome challenges
• Identify and implement best practices, continuous improvements and KPIs via post project reviews and root cause analysis
• Plan schedules and arrange own activities in accomplishing objectives.
• Responsible for project change management and scope negotiation
• Ensure resource availability and allocation across 10+ projects at a time
• Report and escalate to management issues that jeopardize projects
• Help evaluate business requirements and identify technology solutions for those requirements
  • Identify the security features of products (including, but not limited to): Cloud Infrastructures, Networks, Internal Servers
  • Act as a trusted resource providing technical advice to the stakeholders on IT Architecture

Skills
You truly enjoy leading project teams, working with technology, and solving complex problems in innovative ways. You have the ability to overcome obstacles and deliver consistent results. You have a solid understanding of IT technologies, data center operations, and cloud architectures. You put security in the forefront of every decision. You want to see the continued acceptance and success of IT solutions at SailPoint. You are an integral consensus builder of various stakeholders at different levels of the organization. You are an excellent communicator, diplomatic, and timely in conveying deliverables.

• 3-5 years minimum of program management or project management in an IT enterprise-level environment
• Complete understanding and application of project management principles, concepts, practices, and standards. Full knowledge of industry PM best practices.
• Strong IT business analysis skills
• Solid technical knowledge of IT systems, networks, applications, and cloud services including major enterprise SaaS business applications and enterprise IT architectures
• Proven ability to develop requirements, document business processes and workflows, and prioritize stakeholder needs against overall program goals
• Excellent written and verbal communication skills
• Strong attention to detail
• Dedication to customer service
• Bachelor's degree in Information Systems, Business, or equivalent experience

SailPoint is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.