JIRA Administrator– Austin, TX

Amherst is revolutionizing the way U.S. real estate is priced, managed and financed in order to unlock opportunities for all market participants. Driven by data, analytics and technology, Amherst has a 20-year history of anticipating where the next risks and opportunities are likely to emerge and designing actionable strategies for investors to capitalize on opportunities across residential real estate, commercial real estate and public securities. Amherst, along with its affiliates and subsidiaries, has more than 1,000 employees, $5 billion under management and approximately $15 billion under advisement and oversight. In 2019, Amherst managed it 25,000th home. To learn more, please visit www.amherst.com.

Amherst is looking for an experienced Jira and Confluence administrator to work on long term projects to enhance and maintain Jira Service Desks, Jira Software, JIRA Core, Confluence spaces, and consult with business users to increase their efficiency and provide better customer service for both internal and external customers. This role is an excellent fit for a well-organized and self-motivated individual, who is comfortable working in a fast-paced environment.

Job Responsibilities:

• Creates custom projects in JIRA with complex workflows, reports, permission schemes etc. to meet business needs
• Collaborates with stakeholders to gather requirements for new JIRA projects and enhancements
• Provides ideas for using JIRA more efficiently to meet business needs
• Provides formal and informal training to new JIRA users
• Identifies, tests and provides recommendations for using new plugins to meet project requirements
• Analyze, review, and document current functionality to determine potential areas of improvement.
• Perform application and system administration tasks, including data backups and scheduled jobs.
• Test new versions of the tools and plug-ins to ensure compatibility.
• Maintain JIRA projects, workflows, permissions, and users while working in a JIRA Server 8.x environment.
• Improve JIRA security. Set access permissions for JIRA projects and Confluence spaces.
• Work with JIRA filters, reporting, dashboards, workflows, fields, and JIRA administration.
• Communicate and share knowledge with internal and external contacts at all levels.
• Manage multiple responsibilities with tight deadlines.

Required Skills & Experience:

• 3+ years’ experience as JIRA Administrator with experience customizing JIRA projects with various schemes, complex workflows, screen schemes, permission schemes, and notification schemes required.
• Minimum of 2-3 years hands-on experience working with the Atlassian product suite, with specific focus on JIRA as a Project/Application Administrator.
• Expert level Atlassian tool administration knowledge for both JIRA and Confluence
• Ability to write custom JQL (Jira Query Language), a plus.
• Ability to construct custom dashboards using various filter types in JIRA, a must.
• Ability to create and update custom workflows
• Ability to create custom fields, reports using post functions.
• Ability to test, recommend and install new plug-ins.
• Ability to perform JIRA administration tasks.
• Ability to construct Confluence pages and integrate JIRA projects with Confluence pages, a must.
• Experience with a variety of JIRA and Confluence Plugins/Apps
• LDAP integration experience.
• Experience with both cloud and on-premise Jira/Confluence installations preferred
• Experience in performing Atlassian installations, migrations, and plugin installation preferred
• Experience installing applications on VMs, monitoring performance, and tailing logs on Unix Systems Administration and Microsoft Windows Server, preferred.
• Microsoft SQL Server or MySQL Database administration skills are preferred.
• Strong analytical skills.
• Ability to work in a dynamic agile environment.
• Must have a strong work ethic with good time management skills.
• Excellent verbal and written communication skills.

What We Offer:
Amherst is a privately held corporation located in West Austin with beautiful views of Lake Austin and the loop 360 bridge in a modern workspace with open floor plans.

• A competitive compensation package, annual bonus, 401k match
• Flexible PTO, 8 paid holidays
• Employer-paid benefits (medical, dental, vision, health savings account)
• Stellar colleagues with proven track records
• Free sodas, cold brew, and snacks
• Monthly lunch stipends and breakfast tacos on Thursdays!
• Monthly/Weekly office events!

Amherst is proud to be an Equal Opportunity Employer and committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, physical or mental disability, genetic information or veteran status, and encourage all applicants to apply.