Manager, Implementation Services at Procore Technologies (Austin, TX or Remote)

| Austin | Remote
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Job Description

We're looking for a Manager of Implementation Services to drive, scale, and inspire a team of talented individuals focused on implementing enterprise customers. Procore's Implementation team is instrumental to long-term profitability and encompasses onboarding, training, services, and product adoption. 

As our Manager of Implementation Services, you'll evolve our current processes to help us scale at hyper-growth. You'll own the overall success of a team of implementation managers overseeing our small to medium size business accounts in the west and central territories of North America. This includes planning, executing, and staffing to assure an outstanding client experience that decreases time to fast value and drives renewals and contract expansions.

This position will report to our Director, Implementation Services, and has the opportunity to be located in our Carpinteria, CA headquarters or our Austin, TX office. We're looking for someone to join our team immediately.

What you'll do:

  • Provide oversight on active projects to ensure statement of work compliance and delivery of commitments for six-figure service offerings

  • Attain mastery over and become a subject expert in Procore services engagements

  • Create efficiencies in processes and procedures, continually seeking ways to promote product adoption and faster software implementations

  • Manage implementation activities; track and measure KPIs, project milestones, onboarding tasks, and advocate for Procore clients

  • Measure the effectiveness of the implementation team; refine operational metrics for the team, create reporting and review cadences, provide status updates to the executive team

  • Guide team in effective client issues resolution and handle any escalations

  • Develop employees, retain talent, and define career paths; lead team with Procore's values of Openness, Optimism, and Ownership

  • Collaborate with Sales, driving services scoping, and discussions during the sales process. Connect with clients and prospects in order to deliver the value of our implementation services

What we're looking for:

  • Bachelor's degree preferred or equivalent work experience (5+ years previous customer implementation services experience with SaaS software platforms including onboarding, training, project management, client relationships; 2+ years of management experience)

  • Experience creating or delivering statements of work (with values in the six figures+ range), including project management, budget management, timeline, and milestones

  • Excellent communication and presentation skills to communicate project status, risks, and progress to enterprise leaders and C-Level executives

  • Deep understanding of value drivers in both recurring revenue business models and professional services models

  • Customer-oriented with a history in managing customer expectations and negotiating appropriate resolutions to issues

  • Strong analytical and problem-solving skills with a process-oriented mindset. Ability to influence through persuasion, negotiation, and consensus-building

  • Demonstrated desire for continuous learning and improvement and passion for revenue growth

  • A clear understanding of Professional Services Automation, Financial, Construction, Customer Relationship Management, Project Management or ERP software solutions preferred

Additional Information

If you'd like to stay in touch and be the first to hear about new roles at Procore, join our Talent Community.

About Us

Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes, and more. At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore. 

We are an equal opportunity employer and welcome builders of all backgrounds. We thrive in a diverse, dynamic, and inclusive environment. We do not tolerate discrimination against employees on the basis of age, color, disability, gender, gender identity or expression, marital status, national origin, political affiliation, race, religion, sexual orientation, veteran status, or any other classification protected by law.

Perks & Benefits

You are a person with dreams, goals, and ambitions—both personally and professionally. That's why we believe in providing benefits that not only match our Procore values (Openness, Optimism, and Ownership) but enhance the lives of our team members. Here are just a few of our benefit offerings: generous paid vacation, employee stock purchase plan, enrichment and development programs, and friends and family events.

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Technology we use

  • Engineering
  • Sales & Marketing
    • .NETLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • ASP.NETFrameworks
    • Ruby on RailsFrameworks
    • SalesforceCRM

Location

Procore Austin is the second largest of our offices, occupying six floors in the Chase Tower at the center of downtown Austin.

What are Procore Technologies Perks + Benefits

Procore Technologies Benefits Overview

You are a person with dreams, goals, and ambitions—both personally and professionally. That's why we invest in our people through Learning & Development opportunities, Enrichment Programs, and providing the encouragement and resources to own your role.

Our offices are largely wall-and-door-free, and the company culture reinforces and celebrates creativity, autonomy, and ingenuity. We aim to create a work environment where our employees can say this is the best job they’ve ever had.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Customized development tracks

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