Manager, Technology Partnerships at BigCommerce

| Austin
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BigCommerce is disrupting the e-commerce industry as the SaaS leader for fast- growing, mid-market businesses. We enable our customers to build intuitive and engaging stores to support every stage of their growth.

The Manager, Tech Partnerships will have an incredible impact on the ongoing success of the company.  Strategic Business Development  (SBD) exists to create merchant value through world-class partnerships, and to drive the future innovation in revenue generation at BigCommerce. This tech/e-comm/SaaS leader will be challenged with identifying areas of revenue growth through partnerships, working closely with the SBD partnership teams and senior leadership.

The Manager, Tech Partnerships will serve as the team leader within SBD by evolving our Tech Partner ecosystem and by leading the shared resources that our partners depend upon to excellence. 

What You’ll Do:

  • Manage all aspects of the BigCommerce Technology Partnership Program framework, including design, execution, logistics, and measurement.
  • Manage the Tech Apps Marketplace, identify areas of opportunity for partner acquisition, and ensure partner success.
  • Lead the provided revenue growth initiatives such as BoBo (Billing on behalf of), embedded apps, and enabling our partners to execute digital ad campaigns. 
  • Optimize the partner experience (Partner Portal) and collaborate with the Partner Marketing team to design, implement, and scale communication, training, and co-marketing activities for large group of longtail partners (600+).
  • Develop success metrics, including specific KPIs that drive merchant adoption of partner technology solutions and revenue growth for both BigCommerce and partner.
  • Work with the Partner Management team to identify, nurture, and hand-off key relationships when they reach strategic value.
  • Closely monitor and maintain reports for all technology partners, including revenue share, sponsorships, and program fees, to ensure that partners are following all program guidelines and meeting requirements.
  • Lead 2-3 direct reports in Partner Enablement and Partner Integration Consulting. 

You Will:

  • Influence executive leadership in setting clear, actionable and measurable performance goals for the Tech Partner Program, while also quickly identifying, quantifying, and solving problems and other roadblocks to success.
  • Work closely with the BigCommerce Product, Engineering, Marketing, and Customer Support teams, in order to ensure optimal alignment and execution of key programs across these other groups.
  • Act as primarily point of contact/product owner for 500+ partner solutions.
  • Manage shared resources for SBD including our Sales Enablement and Partner Technical Consultant roles.
  • Actively foster a culture of high standards, personal accountability, and high performance.
  • Join the team as we take SBD to its next level – company contribution of 40% or higher – by making a more effective and efficient path to success for partners.

Role Model Strategic Acumen and Initiative:

  • Draw on experience to see ahead clearly and anticipate future consequences and trends accurately.
  • Make good decisions based upon a mixture of analysis, wisdom, experience, and judgment.
  • Communicate clearly, concisely, and often; amongst peer departments, executive leadership and externally with partners and the industry as a whole.
  • Accurately determine the most effective way forward to achieve assigned objectives.
  • Provide organization and stakeholders with the information required to make decisions and take action in support of organizational goals.
  • Recognize the need or opportunity to proactively implement change that improves performance and drives the organization forward.
  • Take a planned and systematic approach to organizational change.
  • Adapt to unanticipated events, adjust plans, and deploy resources to maintain progress.
  • Make quick accurate decisions even with incomplete or unclear information.
  • Advise the leadership team on current and future policies, practices, trends, and information affecting the business and organization.

Who You Are:

  • 5+ years’ experience developing, executing and managing partnerships with an exceptional ‘deal toolkit’ that demonstrates a pattern of creativity and success, including experience within a SaaS platform or eCommerce organization driving adoption of a SaaS-based solution with Partners and their clients.
  • 1+ years experience managing people.
  • Prior marketing, sales management, or partner management experience is preferred.
  • Strong e-commerce domain expertise.
  • Clear trajectory of professional growth over time.
  • Prior experience building shareholder value through revenue growth and partner management.
  • A reputation for providing outstanding leadership, creating commitment and accountability, resolving conflict, influencing without authority, inspiring teams, and creating an atmosphere in which people work together enthusiastically and cooperatively to produce outstanding results.
  •  A strategic thinker who thrives on challenges, is agile, possesses a great deal of perspective and has a clear vision, tolerance for risk, and ability to navigate ambiguous situations.
  • Possess a technical understanding of software and the e-commerce space, keep up with relevant practices and trends, and have a high degree of business and sales acumen allowing you to make sound decisions and provide consistent, accurate forecasts.
  • Bottom-line oriented, can be counted on to exceed goals, and develop strong relationships with the product team and engineers, both internally and externally.
  • You must have strong persuasion and negotiation skills and be able to provide the information people to the right people at the right time in the right way, adjusting your approach to fit the audience and setting (one-on-one, small and large groups, peers, direct reports, and leaders inside and outside the organization). Excellent communication (written and verbal), presentation, and client / partner relationship skills are critical.
  • Customer Focused - You have a passion for eCommerce software solutions, the web, web-based software products, our partners, service, and satisfaction.
  • Flexible - You not only cope with change, you successfully anticipate and adjust for problems and roadblocks and can shift gears comfortably.
  • Courageous and Ethical - You possess professional courage, steadfastly persevere through challenges, are ambitious while humble, have high standards for ethics and integrity, and do the right things the right way.
  • Comfortable using technology - Sound knowledge of Salesforce as well as strong Internet, email, and electronic document management skills. A basic understanding of HTML, CSS and internet technologies (shopping carts, web hosting, email and online marketing tools) a big plus.
  • Travel Flexible - Ability to travel domestically or internationally as needed. This job may require upwards of 10% travel which may require overnight stays or a week long stays at locations (depending on project).

 

Diversity & Inclusion at BigCommerce
We have the opportunity to build not only a great business, but a great company, with soul. Our beliefs and commitment to diversity and inclusion are a central part of achieving that.

Our dedication to diversity and inclusion is grounded in two things: a moral belief in the dignity, value, and potential of every individual, and a practical belief that diverse, inclusive teams will create the best outcomes for our customers, partners, employees, and company. We welcome everyone to be a part of our journey.


Current BigCommerce Employees: Please use the internal job board to apply for openings

#LI-LM1 

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • ElixirLanguages
    • ErlangLanguages
    • Objective -CLanguages
    • ScalaLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AjaxLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SpringFrameworks
    • jQueryFrameworks
    • MongoDBDatabases
    • Google AnalyticsAnalytics
    • PhotoshopDesign
    • SketchDesign
    • Adobe Creative SuiteDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS

Location

Our HQ is set amongst trees and nature trails in the beautiful hills of Austin. We also have a location downtown at 211 E 7th St Suite 500, 78701.

What are BigCommerce Perks + Benefits

Culture
Volunteer in local community
We encourage our employees to give back to our local communities through volunteer work. BigCommerce provides two paid Charity/Volunteering Leave days per calendar year to all permanent employees.
Partners with Nonprofits
Each year, the BC family partners with Partnerships for Children to help kids in the Austin area who have been taken from their homes and are living in protective custody during the holidays.
Friends outside of work
Eat lunch together
Intracompany committees
We empower employees to define our culture in the areas of Wellness, Community/Volunteering and Team Building through our BigCommerce Employee Resource Groups (ERGs).
Daily stand up
Open door policy
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
BEmpowered for women, non-binary people, and allies; BProud for LGBTQ+ and allies; B-United for Veterans and allies; BCinColor for people of color and allies; BigFamily for caregivers and alli
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
National United HealthCare PPO & HDHP plan options with deductibles as low as $500, coverage up to 100% for in-network services and low monthly premiums
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Acme Co.'s team fitness initiatives include In-office yoga.
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Child Care Benefits
Subsidized placement services for child care.
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Unlimited vacation policy for salaried team members and generous accrued time off policy for non-exempt team members.
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Our game room includes Ping Pong, Pool Table, Foosball, Video Games.
Stocked Kitchen
Some Meals Provided
Happy Hours
Happy hours are hosted Once per week.
Parking
We offer employees parking in a garage on the property.
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
BigCommerce offers a variety of opportunities for learning and development from training sessions and workshops, to different conferences to attend.
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Career mentorship is available.
Continuing Education stipend
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

A free online store to help you live out your entrepreneurial dreams. Competitive compensation packages. Pet Insurance. Comprehensive health insurance coverage that starts on day one. Open vacation policy for salaried team members and generous accrued time off policy for hourly team members. Employee-driven team building activities like hackathons, paintball, rock climbing, social sports leagues, movie nights, river floats, etc. Peer to peer rewards and recognition program. Paid parental leave and adoption assistance for new parents. Employer-paid life insurance and disability coverage. Educational assistance for qualified pre- and post-grad courses.

We empower our employees to define culture in the areas of wellness & fitness, community & volunteerism, and team building through local culture clubs to help our employees connect. Our Employee Resource Groups (ERGs) support our diverse workforce through supportive, inclusive networks that help develop awareness and respect across the company. Additionally, we use programs to support our learning culture including our Learning Through Sharing Program, Lightning Talks, Lunch and Learns, Book Clubs, and guest speakers. We sustain our culture by understanding what drives our employees' engagement, measuring that engagement, and implementing initiatives to continue to make BigCommerce an even better place to work

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