Marketing Project Manager

| Austin | Hybrid
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BigCommerce is disrupting the e-commerce industry as the SaaS leader for fast- growing, mid-market businesses. We enable our customers to build intuitive and engaging stores to support every stage of their growth.

BigCommerce, named a 2021 Best Place to Work in Austin, is searching for a Project manager to join our team. Reporting to the Manager of Project Management for our Marketing department, you will support our marketing stakeholders as well as key initiatives for the company, working closely with cross-functional stakeholders across Marketing, Web, and Product to complete marketing deliverables according to schedule, scope, and budget. The ideal candidate is well versed in anticipating, identifying, managing and communicating project risks and has excellent communication and relationship building skills. For this role, understanding how digital media teams work along with marketing, creative and analytics teams will be key in successful delivery of multiple campaigns.  

What You Will Do

  • Work with a variety of different stakeholders within Marketing, Design, Product and Web to gain alignment and transform information into a cohesive plan to drive completion of digital and web deliverables 
  • Manage and optimize daily requests from stakeholders across Business Units, Channel Teams and Regions
  • Set planning meetings, facilitate kick-off meetings, work with the design team on assets/creative, and help coordinate digital campaigns into platforms including Facebook, LinkedIn, Google, Bing, Yahoo, YouTube, Rollworks, etc. 
  • Develop and facilitate project schedules 
  • Work closely with analytics team so reports are pulled and delivered according to schedule
  • Partner with business and product stakeholders in identifying, managing and communicating key project risks and leading risk management strategies
  • Develop, maintain, proactively track and manage end-to-end campaigns 
  • Manage and control project scope, budgets, timelines, calendar, and prioritization for multiple projects at once
  • Drive project delivery through effective use of internal status meetings (i.e. coordinate and facilitate meetings, draft and issue timely agendas and minutes, and follow up on action items, etc.)
  • Maintain, track, report, and understand variances in the project deliverables and timeline by working in close collaboration with business stakeholders such as marketing campaigns teams, design teams, product teams, and other project and operational managers 
  • Guide and manage business stakeholders, ensuring an effective and efficient cross-functional cooperation
  • Prepare project updates for meetings and clearly communicate status in written documents and communications
  • Lead and implement cross-functional process improvements and procedure documentation to help streamline campaign launch development and get campaigns into market faster  
  • Work with media and marketing teams and finance to insure proper media billings and invoicing
  • Work closely with agencies and digital teams as needed to ensure smooth hand off and execution of campaigns between internal teams and external partners

Who You Are

  • 5+ years of related professional experience, including 3+ years of Project Management experience supporting cross-functional digital and web projects or teams in a fast-paced agency or SaaS, or comparable tech company environment 
  • You have experience with and strong understanding of project management tools such as Jira, Smartsheet, Confluence, MS Project or similar project management tools
  • You will have had exposure to formal project methodologies, particularly agile and sprint planning, and are looking forward to honing your operational skills
  • You thrive under deadlines and juggling multiple and competing priorities and have had experience on delivering online campaigns
  • You have some experience putting together change orders, producing burn reports and tracking project expenses
  • You are familiar with digital marketing channels and web UX/UI development, design and management basics
  • Experience creating and actively managing integrated timelines and project risk factors
  • Strong influencing skills and proven ability to get things done without formal authority
  • Ability to work effectively with cross-functional teams 
  • Excellent interpersonal skills, including clear, succinct and timely communication and proven ability to foster important relationships with key stakeholders at all levels 
  • Experience facilitating project team meetings, cross-functional communication and decision making, and ensuring alignment with internal and external stakeholders
  • Professional maturity, composure, and emotional intelligence
  • Ability to perform in a fast-paced environment under tight deadlines
  • Driver of change management, comfortable navigating ambiguity with the ability to find calm and structure in chaos
  • PMP certification and/or SCRUM certification a plus



Diversity, Equity & Inclusion at BigCommerce

 

We have the opportunity to build not only a great business but a great company, with soul. Our beliefs and commitment to diversity, equity and inclusion are a central part of achieving that.

 

Our dedication to DEI is grounded in two things: a moral belief in the dignity, value, and potential of every individual, and a practical belief that diverse, inclusive teams will create the best outcomes for our customers, partners, employees, and company. We welcome everyone to be a part of our journey.

 

Current BigCommerce Employees: Please use the internal job board to apply for openings

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • TypeScriptLanguages
    • ElixirLanguages
    • ErlangLanguages
    • Objective -CLanguages
    • ScalaLanguages
    • GoLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • AjaxLibraries
    • Backbone.jsFrameworks
    • CircleCIFrameworks
    • HadoopFrameworks
    • LaravelFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SpringFrameworks
    • Vue.jsFrameworks
    • jQueryFrameworks
    • Next.jsFrameworks
    • SeleniumFrameworks
    • JenkinsFrameworks
    • ScalatestFrameworks
    • MockitoFrameworks
    • CassandraDatabases
    • HBaseDatabases
    • HiveDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • RedisDatabases
    • SnowflakeDatabases
    • RedshiftDatabases
    • Google AnalyticsAnalytics
    • TableauAnalytics
    • PhotoshopDesign
    • SketchDesign
    • Adobe Creative SuiteDesign
    • AsanaManagement
    • ConfluenceManagement
    • Google DriveManagement
    • Google DocsManagement
    • JIRAManagement
    • SmartsheetManagement
    • WordpressCMS
    • SalesforceCRM
    • MailChimpEmail
    • MarketoLead Gen
    • Google HangoutsCollaboration
    • Microsoft TeamsCollaboration
    • SlackCollaboration
    • ZoomCollaboration
    • SmartsheetProject Management

Location

Our HQ is set amongst trees and nature trails in the beautiful hills of Austin.

What are BigCommerce Perks + Benefits

BigCommerce Benefits Overview

We empower our employees to think big and do great work by offering a positive work environment and outstanding benefits.

For your health: We offer multiple national medical insurance plans including PPO and HDHP options. We also offer a PPO dental plan and vision insurance.

For your wealth: We offer a 401(k) retirement plan, a Health Savings Account (HSA), a Healthcare Flexible Spending Account (FSA), and a Dependent Care Flexible Spending Account (DCRA) as pre-tax benefits. We also offer company paid life insurance up to 3 times your annual salary, as well as company paid short-term & long-term disability insurance.

For your resilient self: We care about your wellbeing in addition to your health and wealth. To assist with that, we offer paid vacation leave (15 days PTO for hourly employees and open vacation for our salary employees). All employees receive paid sick leave, paid volunteer time, and a paid wellness day. We have multiple family benefits for caregivers including paid parental leave, newborn child sick leave, adoption assistance, and a flexible return to work policy. We also offer educational reimbursements, a free BigCommerce ecommerce store, and an Employee Assistance Program.

Last, but definitely not least, we like to enjoy ourselves at work. We have company-sponsored employee programs including Employee Resource Groups, culture clubs, even virtual events.

Culture
Volunteer in local community
We encourage our employees to give back to our local communities through volunteer work. BigCommerce provides two paid Charity/Volunteering Leave days per calendar year to all permanent employees.
Partners with nonprofits
Each year, the BC family partners with Partnerships for Children to help kids in the Austin area who have been taken from their homes and are living in protective custody during the holidays.
Open door policy
Open office floor plan
Employee resource groups
Employee-led culture committees
Hybrid work model
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
BEmpowered for women, non-binary people, and allies; BProud for LGBTQ+ and allies; B-United for Veterans and allies; BCinColor for people of color and allies; BigFamily for caregivers and alli
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
National United HealthCare PPO & HDHP plan options with deductibles as low as $500, coverage up to 100% for in-network services and low monthly premiums
Life insurance
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K)
Company equity
BigCommerce offers equity to employees through a number of different occasions, including an annual equity performance review period.
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Unlimited vacation policy for salaried team members and generous accrued time off policy for non-exempt team members.
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
We offer employees parking in a garage on the property.
Fitness stipend
Onsite gym
Professional Development Benefits
Job training & conferences
BigCommerce offers a variety of opportunities for learning and development from training sessions and workshops, to different conferences to attend.
Lunch and learns
Promote from within
Mentorship program
Career mentorship is available.
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

We empower our employees to define culture in the areas of wellness & fitness, community & volunteerism, and team building through local culture clubs that help our employees connect. Our Employee Resource Groups (ERGs) support our diverse workforce through supportive, inclusive networks that help develop awareness and respect across the company. We sustain our culture by understanding what drives our employees' engagement, measuring that engagement, and implementing initiatives to continue to make BigCommerce an even better place to work.

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