Operations Excellence Program Manager III
GoDaddy powers the world's largest cloud platform dedicated to small, independent ventures. With 19 million customers worldwide, GoDaddy is the place people come to name their idea, build a professional website, attract customers and manage their work. Our mission is to empower entrepreneurs everywhere, making opportunity more inclusive for all. To learn more about the company visit www.GoDaddy.com.GoDaddy Services is seeking an experienced Program Manager who thrives in a dynamic, fast-paced environment to join our Operations Excellence team. The Operations Excellence team is laser-focused on driving revenue and continuous process improvement across our Services offerings to achieve a best-in-class customer experience at scale for GoDaddy Services.
The Program Manager will provide leadership, alignment and transparency across a portfolio of projects driving revenue and a best-in-class customer experience at scale for the Services organization. On any given day, the GoDaddy Services Program Manager might be kick-starting a new initiative, managing a cross-departmental end-to-end implementation plan or leading a global, cross-functional team to drive to a plan or decision. The Program Manager will take strategic concepts and mold them into chartered initiatives and action plans.
What you’ll do:
Bring an infectious balance of focus, planning, transparency, priority, and a relentless drive for big outcomes to those around you.
Partner with stakeholders to ensure a clear definition of the high-level customer and user experience for each program and continually align to that target.
Strategically identify the appropriate participants in each program and clearly define roles and responsibilities.
Work across departments, regions and functions to drive optimal fulfillment strategies.
Proactively identify critical dependencies and gaps within active programs and manage key stakeholders through remediation and decision tracking.
Relentlessly document and manage teams to a detailed project and task plans across functional areas and work streams.
Use strong listening, facilitation and problem-solving skills to form trusted working relationships with leaders and cross department team members. This will be key to proactively anticipating and removing barriers that risk successful delivery.
Create and maintain continual transparency/reporting of program progress and associated communications necessary to keep a shared understanding across teams.
Drive project delivery, collaboration, transparency, and risk remediation across cross-functional business teams.
Quickly bring forward decisions or clarifications that need to be made to ensure program alignment across program participants.
See each program through to implementation and tracking of results including lessons learned to apply to the next program for continuous improvement.
Who you are:
Minimum of 5 years’ experience in cross-functional and cross-departmental program or project management.
Able to stay objective, focus on facts, and remain resilient in managing conflicting priorities, multiple stakeholders and expectations.
Proven capabilities in using a framework to create project charters and detailed task plans and managing them to the finish line across multiple cross-functional teams.
Ability to challenge and influence leaders and team members to drive change and strategic decision making.
Ability to prioritize and balance competing opportunities and customer needs with business priorities and outcomes.
An interest in the latest moves in technology and the future of teaming and collaboration.
Ability to maintain a high-energy level, positive, open and organized approach throughout the program life-cycle.
Relentless attention to detail.
Comfort with high-level concepts and the ability to turn them into actionable plans.
A bias towards action and being proactively confident and politely persistent in managing team members to stay aligned and updated on the program charter, plan and their individual and team tasks.
Exceptional creativity, high level of professionalism and exemplary problem-solving skills.
Strong multi-tasking, an ability to self-direct, proven prioritization skills, an innovative and resilient spirit, and continual drive to make big impacts to business, operations and customers.
GoDaddy is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, creed, religion, sex, sexual orientation, gender, gender identity or expression, medical condition, national origin, ancestry, citizenship, marital status or civil partnership/union status, physical or mental disability, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.
If you need assistance completing an application for a position with us, please reach out to our Recruiting Team at [email protected]
Please note that GODADDY does not accept unsolicited resumes from recruiters or employment agencies.
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