Partner Service Delivery Manager at Cloudflare

| Austin
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About the Department

The Partner team works hard to grow the Partner ecosystem around Cloudflare. Channel Account Managers, Partner Development teams, and Partner Solutions Engineers all support partner businesses as they grow and scale with Cloudflare. All working together to help our customers adopt Cloudflare and create great Internet-enabled experiences.

About the Role

You are dedicated to the service delivery and operational success of Cloudflare’s Service Partners. You will be the process and technical application expert that helps our partners build and scale professional and managed service offerings to ensure our end-customers receive an amazing Cloudflare experience. As a service delivery manager, you will drive and manage engagements with the world’s most innovative service companies to help them deploy, support and operationalize partner business models and service delivery around Cloudflare’s global network. You’ll primarily manage continual enablement projects, partner consultations and empower ongoing partner services that drive satisfaction from our partners and their customers.  Your technical knowledge of Cloudflare’s solution, industry expertise, familiarity with partner go-to-market models and ability to manage large cross-functional projects will allow you to act as a trusted advisor for your partners alongside Cloudflare’s Partner Success Managers, Channel Account Managers and Solutions Engineers.

You are passionate about technology and going above-and-beyond for your customers. You are self-driven, naturally curious, and an avid client advocate. You look forward to joining a growing team and to helping define and develop Service Delivery at Cloudflare.

Requirements

  • Record of success in navigating and driving engagements with large IT organizations with a focus on managed or professional service delivery 
  • Previous Consulting,Technical Account Management, or Project Management experience 
  • Ability to prioritize, multi-task, and perform effectively under pressure while helping partners drive successful customer engagements and outcomes
  • Understanding of application, server, and network security and performance concerns
  • Understanding of DNS, TCP/IP, HTTP, TLS, and related protocols
  • Enablement and training experience a plus
  • Some API experience a plus
  • Bachelor’s degree in Computer Science, Math or related field
  • Travel 25-30% 

Bonus Points

  • Direct experience supporting global partnerships
  • MBA or technical graduate degree
  • Fluency in additional languages
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C++Languages
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • rustLanguages
    • ReactLibraries
    • ConfluenceManagement
    • JIRAManagement
    • SmartsheetManagement
    • SalesforceCRM

Location

600 Congress Ave S, Austin, TX 78704

What are Cloudflare Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K)
Company Equity
Employee Stock Purchase Plan
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Sabbatical
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Promote from within
Online course subscriptions available
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