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Platform Specialist I

| Austin

About GoDaddy

GoDaddy powers the world's largest cloud platform dedicated to small, independent ventures. With 19 million customers worldwide, GoDaddy is the place people come to name their idea, build a professional website, attract customers and manage their work. Our mission is to empower entrepreneurs everywhere, making opportunity more inclusive for all. To learn more about the company visit www.GoDaddy.com.

The Onboarding Team is core to Main Street Hub’s products, and Customer Support Representatives (known as Platform Operations Specialists within the company) are technical experts who set our customers up for success on their social media and review platforms. We communicate on the phone frequently with customers, research their online presence, update all information on their platforms, and troubleshoot technical platform issues for our customers. We’re a team of high-achieving, detail-oriented problem solvers who come to work every day excited to make our customers’ lives a little less complicated.
We also collaborate with other teams within Main Street Hub to better understand our customers’ needs and ensure they receive seamless service. In short, we’re a fast-moving team of hardworking individuals with an unparalleled passion for helping local businesses connect with their customers.

What you’ll do:

  • The core of your role will be centered around phone communication with customers and external platform support teams in order to get profiles fully set up.

  • Own the technical components of customer onboarding through data entry on social media and review platforms.

  • Troubleshoot and solve platform-related issues for customers.

  • Do front-end customer research to identify existing social and review sites.

  • Fulfill customer requests quickly and effectively.

  • Support other Operations teams as needed.

  • Any other responsibilities as may arise in the context of a fast-moving startup.

Who you are:

  • You are a fit with Main Street Hub’s values and are passionate about supporting local businesses and communities.

  • You enjoy and are comfortable talking on the phone with customers. You have strong customer service and communication skills, and derive satisfaction from helping others.

  • You are a creative problem solver. You want to understand how things work and quickly identify opportunities to make processes work better.

  • You are meticulous and precise when executing a task. When it comes to details, you are painstakingly accurate and consistently thorough.

  • You are passionate about organization and can adhere to and define organizational systems.

  • You can prioritize and reprioritize ruthlessly, and you enjoy working toward higher and higher efficiency.

  • You’re adaptable and responsive, and are confident in your ability to meet needs across multiple teams, platforms, and customers. Include the word orange somewhere in your cover letter.

  • You’re pumped about working in a fast-paced, high-growth startup environment.

  • You have a “get it done” attitude and a work ethic to match.

  • You have a bachelor’s degree or relevant, transferable work experience.

Why is it awesome?

  • You’ll be surrounded by individuals who thrive on pushing themselves and each other to innovate and deliver the best for our customers. We’re constantly raising the bar and we all get better along the way.

  • You’ll be a tech wizard for local business owners every day, walking customers through the setup of their platforms on the phone, using your problem-solving and resourcefulness to build and organize a complete social media presence for them.

  • You’ll learn about different kinds of small businesses and industries, both from a business owner’s perspective and a consumer's perspective. You’ll also have the opportunity to be exposed to cutting-edge technology and social media marketing strategies, product development, and whatever else about the business you’d like to learn.

  • You’ll have the opportunity for growth -- Main Street Hub is on the way up, paving exceptional career paths for exceptional talent.

GoDaddy is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, creed, religion, sex, sexual orientation, gender, gender identity or expression, medical condition, national origin, ancestry, citizenship, marital status or civil partnership/union status, physical or mental disability, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

If you need assistance completing an application for a position with us, please reach out to our Recruiting Team at [email protected]

Please note that GODADDY does not accept unsolicited resumes from recruiters or employment agencies.

To submit your application to this position, please click Apply . On the next screen, after you click Apply, click Create to establish your candidate account. If you have previously created a candidate account, please slick Sign-In and use that account to complete your application.

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Technology we use

  • Engineering
    • C#Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages

Location

600 Congress Ave. Suite 1200, Austin, TX 78701

What are GoDaddy Perks + Benefits

GoDaddy Benefits Overview

Austin employees enjoy not one but two sweet office spaces situated downtown. Both locations are on Congress just a few blocks apart, close enough for teams in each building to join forces. Commuter benefits and easy access to public transportation make getting to work a breeze.

Our Sales Office features 360 degree views of downtown Austin and Town Lake, and has nearly 50,000 square feet of space designed with our customers and our culture in mind. The Austin corporate offices clock in at 33,000 square feet of space just a few blocks from the Capitol.

Austin is known for food and coffee, and GoDaddy’s offices are no exception. Employees enjoy kitchens stocked with snacks and drinks, and both offices are equipped with full service Houndstooth Coffee espresso bar.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Remote Work Program
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Professional Development Benefits
Job Training & Conferences
Diversity Program
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