Platform Specialist I at GoDaddy
GoDaddy powers the world's largest cloud platform dedicated to small, independent ventures. With 19 million customers worldwide, GoDaddy is the place people come to name their idea, build a professional website, attract customers and manage their work. Our mission is to empower entrepreneurs everywhere, making opportunity more inclusive for all. To learn more about the company visit www.GoDaddy.com.The Onboarding Team is core to Main Street Hub’s products, and Customer Support Representatives (known as Platform Operations Specialists within the company) are technical experts who set our customers up for success on their social media and review platforms. We communicate on the phone frequently with customers, research their online presence, update all information on their platforms, and troubleshoot technical platform issues for our customers. We’re a team of high-achieving, detail-oriented problem solvers who come to work every day excited to make our customers’ lives a little less complicated.
We also collaborate with other teams within Main Street Hub to better understand our customers’ needs and ensure they receive seamless service. In short, we’re a fast-moving team of hardworking individuals with an unparalleled passion for helping local businesses connect with their customers.
What you’ll do:
The core of your role will be centered around phone communication with customers and external platform support teams in order to get profiles fully set up.
Own the technical components of customer onboarding through data entry on social media and review platforms.
Troubleshoot and solve platform-related issues for customers.
Do front-end customer research to identify existing social and review sites.
Fulfill customer requests quickly and effectively.
Support other Operations teams as needed.
Any other responsibilities as may arise in the context of a fast-moving startup.
Who you are:
You are a fit with Main Street Hub’s values and are passionate about supporting local businesses and communities.
You enjoy and are comfortable talking on the phone with customers. You have strong customer service and communication skills, and derive satisfaction from helping others.
You are a creative problem solver. You want to understand how things work and quickly identify opportunities to make processes work better.
You are meticulous and precise when executing a task. When it comes to details, you are painstakingly accurate and consistently thorough.
You are passionate about organization and can adhere to and define organizational systems.
You can prioritize and reprioritize ruthlessly, and you enjoy working toward higher and higher efficiency.
You’re adaptable and responsive, and are confident in your ability to meet needs across multiple teams, platforms, and customers. Include the word orange somewhere in your cover letter.
You’re pumped about working in a fast-paced, high-growth startup environment.
You have a “get it done” attitude and a work ethic to match.
You have a bachelor’s degree or relevant, transferable work experience.
Why is it awesome?
You’ll be surrounded by individuals who thrive on pushing themselves and each other to innovate and deliver the best for our customers. We’re constantly raising the bar and we all get better along the way.
You’ll be a tech wizard for local business owners every day, walking customers through the setup of their platforms on the phone, using your problem-solving and resourcefulness to build and organize a complete social media presence for them.
You’ll learn about different kinds of small businesses and industries, both from a business owner’s perspective and a consumer's perspective. You’ll also have the opportunity to be exposed to cutting-edge technology and social media marketing strategies, product development, and whatever else about the business you’d like to learn.
You’ll have the opportunity for growth -- Main Street Hub is on the way up, paving exceptional career paths for exceptional talent.
GoDaddy is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, creed, religion, sex, sexual orientation, gender, gender identity or expression, medical condition, national origin, ancestry, citizenship, marital status or civil partnership/union status, physical or mental disability, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.
If you need assistance completing an application for a position with us, please reach out to our Recruiting Team at [email protected]
Please note that GODADDY does not accept unsolicited resumes from recruiters or employment agencies.
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