Professional Services Manager at Q2

| Austin | Remote
Sorry, this job was removed at 6:05 a.m. (CST) on Wednesday, August 18, 2021
Find out who's hiring in Austin.
See all Project Mgmt jobs in Austin
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Q2 is seeking a team-focused Professional Services Manager with a passion for identifying and managing process for our Project Management team. As a market leader in digital sales, the Q2 Gro team is responsible for the ongoing innovation and expansion of Q2’s intuitive digital sales platform, which provides an optimized user experience for tasks such as account opening and loan underwriting. Our mobile-first, streamlined account opening capabilities are proven to reduce abandonment and shorten the application process to under four minutes, helping our Financial Institutions clients expand their reach through acquisition growth across digital channels.

 

This is a dynamic team dedicated to getting the job done (well.) Our ideal candidate is someone with a self-motivated spirit, who will interact internally and externally to ensure the customer is satisfied with the Q2 Gro Professional Services team’s projects and services. This role is responsible for consulting with leadership and other team members (development, implementations, product management and support) to be sure objectives, schedules and budgets are met according to contractual agreements and product market commitments.

Responsibilities:

  • Provide leadership, organization and insight  on cross-functional development focused projects and programs.

  • Anticipate needs and drive results through planning, documentation, dependency coordination, tracking, internal and external communications.

  • Define and provide relevant metrics to track key business objectives such as velocity, capacity, predictability for management and stakeholders.

  • Build partnerships, work collaboratively and communicate effectively to achieve shared objectives.

  • Make improvements to processes to improve the experience for internal and external customers.

  • Responsible for ensuring that all security, availability, confidentiality and privacy policies and controls are adhered to

Experience and Knowledge:

  • Bachelor’s degree in Business, or related field or equivalent experience.

  • Minimum 5 years related experience in project management, business analysis or software

  • Minimum 3 years experience in management or leadership position in Professional Services or Implementations.

  • Technical Background with experience in common Scrum and Agile practices preferred.

  • Jira, Power BI and MS Project experience preferred.

  • Self-starter with proven ability to work in a fast-paced collaborative team environment while delivering results.

  • Familiarity with enterprise software deployment methodologies.

  • Proven ability in building effective partnership with diverse groups in multiple locations/environments 

  • Ability to convey  business concepts to technically-oriented teams.

  • Capable of assessing and communicating risks and mitigations while managing ambiguity.

  • Experience managing customer and internal expectations while understanding the organizational and customer impact.

  • Strong organizational, process, leadership, and collaboration skills.

  • Strong verbal, written, and interpersonal skills.

#LI-Remote

At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Product
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • DjangoFrameworks
    • Node.jsFrameworks
    • TensorFlowFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • TeradataDatabases
    • ConfluenceManagement
    • TrelloManagement
    • WrikeManagement

Location

Our HQ is in North Austin, near Lakeline Mall area with easy access to multiple highways and the Toll road.

An Insider's view of Q2

What are some social events your company does?

We host a variety of fun events appealing to our community of interest groups, ranging from an annual Dodgeball tournament benefiting JDRF Austin, to celebrating Diwali, to quarterly culture events following our townhalls that include something for everyone!

Kelley

Sr. Community & Culture Champion

How has your career grown since starting at the company?

I started on Helpdesk, after 2 years got training and certification as Salesforce Administrator, now working in that role at Q2.

Andy

Salesforce Admin.

How would you describe the company’s work-life balance?

I had no idea when I decided to come to Q2 how much fun working here would be. While we work hard to drive big results, we also find opportunities to have a great time. This is the first work environment where I truly feel that I have found a supportive work family.

Taylor

HR Business Partner

What are Q2 Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications
More Jobs at Q268 open jobs
All Jobs
Finance
Data + Analytics
Design + UX
Dev + Engineer
HR + Recruiting
Marketing
Operations
Product
Project Mgmt
Sales
Data + Analytics
new
Austin
Data + Analytics
new
Austin
Product
new
Austin
Product
new
Austin
Developer
new
Austin
Project Mgmt
new
Austin
Project Mgmt
new
Austin
Developer
new
Austin
Developer
new
Austin
Developer
new
Austin
Operations
new
Austin
Developer
new
Austin
Developer
new
Austin
Finance
new
Austin
Project Mgmt
new
Austin
Developer
new
Austin
Project Mgmt
new
Austin
Developer
new
Austin
Data + Analytics
new
Austin
Design + UX
new
Austin
Operations
new
Austin
Operations
new
Austin
Operations
new
Austin
Data + Analytics
new
Austin
Data + Analytics
new
Austin
Developer
new
Austin
Developer
new
Austin
Developer
new
Austin
HR + Recruiting
new
Austin
Design + UX
new
Austin
Developer
new
Austin
Developer
new
Austin
Marketing
new
Austin
Finance
new
Austin
Finance
new
Austin
Data + Analytics
new
Austin
Finance
new
Austin
Operations
new
Austin
Operations
new
Austin
Developer
new
Austin
Data + Analytics
new
Austin
Developer
new
Austin
Data + Analytics
new
Austin
Operations
new
Austin
Data + Analytics
new
Austin
Developer
new
Austin
Product
new
Austin
Operations
new
Austin
Product
new
Austin
Operations
new
Austin
Operations
new
Austin
Finance
new
Austin
Data + Analytics
new
Austin
Developer
new
Austin
Developer
new
Austin
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView Q2's full profileSee more Q2 jobs