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Professional Services Operations Specialist

| Austin

MongoDB Professional Services exist to support the development of our customers’ vision, accelerate customers’ time to value, and drive a multitude of customer adoption scenarios - from building new solutions to modernising legacy applications or migrating to cloud. Our consulting solutions ensure that organizations get the best out of MongoDB.

The Professional Services (PS) Operations Specialist will be part of a global Operations team. This role is responsible for the overall operations of MongoDB Services in North America alongside another Operations Specialist in this region. This is a key, busy and cross-functional role working closely with clients, sales, consultants, and the finance and legal teams to ensure successful delivery of services. This role is primarily responsible for project staffing and resource scheduling on a broad range of consulting engagements. In parallel, this role focuses on developing and implementing best practices and initiatives for our growing Services team. This role will report to the Director of Operations, Worldwide PS.

Responsibilities

  • Projects Delivery

    • Staff projects and schedule resources on a broad range of consulting engagements

    • Work strongly with the Regional PS Managers and Project Managers, become their trusted partner and strategize on how best to engage with customers and their specific needs

    • Interact closely and in a timely and professional manner with MongoDB clients to ensure the successful delivery of services purchased and prevent cancellations

    • Pro-actively manage the backlog of consulting engagements and anticipate services changes such as extensions or conversions in alignment with the company policies

    • Ensure team utilization targets are met

    • Ensure high customer satisfaction and referenceability

  • PS Team Operations

    • Ensure weekly and monthly time tracking submissions and approvals meet the org deadlines

    • Support the onboarding and offboarding of new hires and contractors

    • Develop, implement, document and enforce best practices that can continually enhance MongoDB Services and its scale

    • Drive awareness and compliance of the org policies

  • PS Business Operations

    • Report and forecast on team utilization targets

    • Track all consulting engagements within Financial Force which is our PSA tool

Skills and Behaviours

  • A Bachelor's degree is required; advanced degree preferred

  • Proven track record of managing operations for fast growing teams

  • Exceptional verbal and written communication is required

  • Must be proactive and able to use initiative with a willingness to learn on the job

  • Must be able to multi-task and adapt to last minute changes

  • Passion for driving scale, operational excellence and efficiencies

  • Ability to prioritize, highlight risk and escalate as appropriate

  • Ability to establish credibility with business owners from around the organization and to create strong partnerships with other teams

  • Flexible in approach with a can-do and positive attitude

  • Previous experience in customer success roles or consulting is a plus

  • Previous experience using FinancialForce is a plus

Success Measures

  • Communication: Build strong relationships and keep stakeholders accountable, manage expectations and risks with a wide range of audiences.

  • Operational excellence: Comply with the team and PS org day to day processes at all times. Suggest processes and controls that seamlessly adapt to the business growth and changes over time.

  • Proactive mindset: Think forward, anticipate how to best juggle resources and the backlog and bring the necessary stakeholders to the equation to prevent last minute emergencies

  • Problem solving: Collect, analyze challenges and bring solutions to the table

Read Full Job Description

Technology we use

  • Engineering
    • MongoDBDatabases

Location

3711 S MoPac Expy, Austin, TX 78735

An Insider's view of MongoDB

How would you describe the company’s work-life balance?

MongoDB selects intelligent and capable individuals who are motivated to capitalize on the massive opportunity in front of us. Although we are chasing this opportunity, there is incredible work-life balance in the form of numerous team outings and a flexible PTO policy.

Chris

Corporate Account Executive

What does your typical day look like?

On a typical day, I work on new accounts, renewals, and meet with prospects. I speak with executives and developers about their applications and get to be at the forefront of the newest technologies! It's great to work for a business that your clients love. We get the best support from our leaders and training to keep us sharp on our skills.

Jessica

Corporate Account Executive

How does the company support your career growth?

MongoDB has grown exponentially over the past few years and as a result, there are numerous opportunities for career advancement. To keep pace, the company is constantly investing in developing its people to lead the next phase of our organization. For those looking to take their career to the next level, there is no place better than MongoDB.

James

Customer Success Manager

What unique initiatives do you have that encourage innovation?

The SDR Team is constantly re-evaluating and improving the way we support and add value to the rest of the Sales Org. In fact, on a quarterly basis, each person on the team proposes and executes a 'team improvement project,' which is something that they feel will add value to the team. These projects ensure that each SDR constantly innovates.

Gigi

Director of Sales Development

How do you collaborate with other teams in the company?

In any organization, it is essential for teams and departments to work together seamlessly in order to be effective. At MongoDB, the people and their ability to work together is a large reason for its success. Our sales teams interact with other business units on a daily basis.

Brent

Regional Sales Director

What are MongoDB Perks + Benefits

MongoDB Benefits Overview

Solving GIANT ideas doesn’t just happen at work. That’s why it’s important to us at MongoDB to provide you with resources to help you thrive in every aspect of your life. We’re devoted to creating an open, innovative and supportive environment for our team.

From mid-day meditation sessions and ping-pong playoffs, to robust learning and development programs and career coaching; your opportunity to make an impact is real, and we want to support you in that journey. One of our top priorities is to maintain the health and wellbeing of our employees and their families.

Here at MongoDB, you’ll have the chance to work on our most core technology and programs, and be part of an influential company that’s disrupting the industry.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
MongoDB offers 20 weeks of paid parental leave for both mothers and fathers, and 4 additional weeks of flexible work arrangements for employees who have been with the company for at least 12 months.
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
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