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Professional Services Project Manager

| Austin

At Ping Identity, we're changing the way people think about enterprise security technology. With our innovative Identity Defined Security platform, we're helping to build a borderless world where people have total freedom to work wherever and however they want. Without friction. Without fear.

We're headquartered in Denver, Colorado, and we have offices and employees around the globe. And we serve the largest, most demanding enterprises worldwide, including over half of the Fortune 100. Because even in the most complex enterprise environments, security shouldn't be a source of anxiety. It should be one of your greatest competitive advantages.

We call this digital freedom. And it's not just something we provide our customers. It's something that drives our company. People don't come here to join a culture that's build on digital freedom. They come to cultivate it.

We are currently seeking a US-based, Project Manager for the Professional Services team at Ping Identity. The Professional Services team is part of our Global Customer Success organization at Ping and delivers professional services for federated identity and access management solutions. This includes federation architecture consulting, installation, configuration assistance, and software connection solutions for Ping Identity products.

We are looking for an individual with a passion for supporting partner enablement and leading project-based solutions for customers with a primary focus on our North American region. The Project Manager will report to the PS Regional Manager, North America Development and is expected to lead a portfolio of professional services engagements. The Project Manager will have deep experience in project management best practices, leading system implementation projects, and consulting engagements with external customers (ideally in the web application security and federated identity industry).

Job Functions:

  • Be the primary point of contact for Professional Services with select Ping delivery partners, overseeing engagements delivered for those partners and assisting with partner enablement. Responsibilities to include schedule and budget oversight and risk/issue management.
  • Lead a portfolio of customer Professional Services engagements as bandwidth permits
  • Build strong relationships with customers, partners, and team members
  • Provide regular updates to customers, partners, and Professional Services leaders on project progress
  • Provide regular feedback to the Professional Services PMO to guide future methodology and packaged service development

Essential Qualifications:

  • World class interpersonal verbal & written communication skills
  • Project management certifications (e.g. PMP) is a must
  • Experience in the web application security and federated identity industry
  • Ability to build strong internal and external relationships
  • Strong attention to detail
  • Ability to work collaboratively with both internal and partners in defining workable customer solutions
  • Prior project management experience leading software implementation initiatives
  • Experience working with/for system integrators
  • Strong organizational skills
  • High standard for solution and process quality
  • Ability to self-manage and independently deliver results
  • Some travel (less than 50%) is expected in this role however the majority of work will be performed remotely.

Other Desired Qualifications/Experience:

  • Experience with the technical implementation and/or project management of implementing web application security/federated identity solutions
  • Partner relationship management
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13809 Research Boulevard, Austin, TX 78750

What are Ping Identity Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
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