About Care.com 

Care.com is a consumer tech company with heart. We’re on a mission to solve a human challenge we all face: finding great care for the ones we love. We’re moms and dads and pet parents. We have parents and grandparents so we understand that everyone, at some point in their lives, could use a helping hand. Our culture and our products reflect that.

Here, entrepreneurs, self-starters, team players, and big thinkers unite behind a common cause. Here, we’re applying data analytics, AI and the latest technologies to solve universal problems and connect people in new ways. If you like having autonomy, if you thrive on collaboration and building new things, and if you’re all about using your talent for good, Care.com is the place for you.

What Your Days Will be Like: 

The newly created role, Program Manager, Customer Growth, provides critical support across all enterprise clients to ensure adoption and engagement with our products and services.  The right candidate for this role possesses a blend of highly developed organizational, communication, analytical, collaboration, and relationship management skills.  These skills are employed daily while engaging with account management and marketing teams. This individual is entrepreneurial, data driven, and ready to get results.    

You will ensure the comprehensive communication and engagement strategy of our most valued clients are being developed and deployed, with the goal of growing revenue & client retention.

What You'll be Working On:

Work cross-functionally with Account Management, BI & Marketing teams to:

• Drive the development of a corporate level annual marketing calendar/ playbook 
• Ensure marketing strategies are deployed at employee level
• Participate in brainstorming solutions to meet client engagement needs with Account Management and Marketing counterparts
• Identify standard methodologies within clients and industries and shares those practices across teams and clients
• Serve as project management lead on the implementation of engagement solutions, coordinating with internal and external partners
• Partner with the Account Management Team on strengthening client penetration and anticipate client needs and quickly adjust project plans and priorities accordingly.
• Track & measure program success to performance to goals.

What You’ll Need to Succeed:

• Project management skills, including proven skills in carrying out and managing project work and critical issues due to timelines
• Creative mind to solve complex issues or remove roadblocks
• Strong communication skills and the ability to instill confidence with internal and external partners
• Collaboration skills and ability to identify and bring together appropriate parties to drive decisions, resolve conflicts and deliver results
• High level of initiative & ability to work autonomously
• Meticulous with a high level of quality awareness
• Proven experience with Excel, Powerpoint, and other Microsoft Office tools

For a list of our Perks + Benefits, click here!

**Care.com supports diverse families and communities and seeks employees who are just as diverse. As an equal opportunity employer, Care.com recognizes the power of a diverse and inclusive workforce and encourages applications from individuals with varied experiences, perspectives, and backgrounds. Care.com is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or an accommodation, please reach out to [email protected].**

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Company Overview:

Available in more than 20 countries, Care.com is the world's leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today's families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits. Since 2007, families have relied on Care.com's industry-leading products—from child and elder care to pet care and home care. Care.com is an IAC company (NASDAQ: IAC).