Program Manager, Professional Services Operations at MongoDB

| Austin
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The database market is massive (the IDC estimates it to be $106B+ by 2024!) and MongoDB is at the head of its disruption. The MongoDB community is transforming industries and empowering developers to build amazing apps that people use every day. We are the leading modern data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of innovation and creativity.

MongoDB Professional Services (hereafter referred to as “PS”) has a mission to support the development of our customers’ vision, accelerate time to value, and drive a multitude of customer adoption scenarios, from building new solutions to modernizing legacy applications or migrating to the cloud. Our consulting solutions ensure that organizations get the best out of MongoDB.

The Program Manager is a key role on the PS Operations team that will help us take our business to the next level of scale and operational excellence in delivery, governance, and predictability. You will support the needs of cross-functional business teams by managing the implementation of new, strategic initiatives and the continual improvement of existing practices. You will meaningfully impact the day-to-day experience of our team and contribute to the growth of the business by standardizing processes and improving efficiencies across multiple functional areas. The close relationships you’ll develop with stakeholders in other parts of the organization, including but not limited to Finance, Business Systems, and Legal, will help lay the foundation for greater scale and efficiency.

This position requires a driven self-starter who is able to work comfortably across multiple and variable functions with occasionally ambiguous scope. The successful candidate will consistently take tasks from start to finish, successfully juggle multiple competing priorities and business needs, and thrive in a fast-paced, challenging environment. This role will report to the Senior Program Manager, Worldwide PS Operations.

What You’ll Do
  • Manage Strategic Initiatives
    • Own and manage the implementation of strategic projects for the PS team from inception through completion, including process documentation and team enablement
    • Create and execute on a roadmap of new features and initiatives in an array of systems used by the PS team (focus on Salesforce, FinancialForce) and drive accountability with internal teams for meeting launch deadlines
    • Utilize issue tracking software to continually prioritize the backlog of PS tickets for new projects and features in conjunction with Business Systems
  • Process Development and Reporting
    • Support first-line users of various tools by creating efficient, repeatable processes
    • Develop, maintain, and continually refine documentation for critical PS operational processes and systems while driving awareness and adoption
    • Empower and encourage PS team members to provide suggestions to improve the processes and systems they use every day
    • Own a number of recurring monthly and quarterly tasks to support PS business needs in collaboration with other departments
    • Support PS Leadership and key stakeholders in other departments with analytics and reporting on KPIs for the PS team
  • Vendor Management
    • Employ vendor management best practices to foster healthy business relationships with various external vendors working with the PS team
    • Ensure vendors’ end users within PS are clear on the processes for using these systems and the benefits of the services they provide
What You’ll Bring
  • A Bachelor's degree is required; advanced degree preferred
  • Passion for working on a wide range of cross-functional projects and initiatives
  • Demonstrated ability to prioritize multiple projects, and highlight risk and escalate when appropriate
  • Ability to quickly establish credibility with business owners from around the organization, developing strong partnerships with other teams
  • Excellent written and verbal communication skills
  • Deep organizational skills with meticulous attention to detail
  • Ability to enable internal stakeholders on introduced changes, processes, and systems
  • Comfortable condensing large amounts of data into digestible, actionable information
  • Ability to think creatively to solve complex problems
  • Strong drive and self-motivation with a willingness to learn on the job
  • Flexible approach with a can-do and positive attitude
  • Experience working with project tracking software (e.g. JIRA, Rally, MS Project)
  • Experience creating/improving reports, dashboards, and data visualizations
  • Experience with project/program management preferred
  • Experience with Salesforce/FinancialForce preferred
How You’ll Succeed
  • Communication: Build strong relationships and keep stakeholders accountable, manage expectations and risks with a wide range of audiences
  • Collaboration: Work seamlessly with stakeholders from different roles, teams, and/or regions to successfully drive projects from start to finish
  • Operational excellence: Build a repeatable framework to maintain processes and controls that seamlessly adapt to business growth over time
  • Problem solving: Collect and analyze feedback to bring solutions to the table
  • Long-term vision: Maintain a strategic mindset to stay proactive while consistently executing on short-term goals

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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Technology we use

  • Engineering
    • MongoDBDatabases

Location

3711 S MoPac Expy, Austin, TX 78735

An Insider's view of MongoDB

How would you describe the company’s work-life balance?

MongoDB selects intelligent and capable individuals who are motivated to capitalize on the massive opportunity in front of us. Although we are chasing this opportunity, there is incredible work-life balance in the form of numerous team outings and a flexible PTO policy.

Chris

Corporate Account Executive Manager

What does your typical day look like?

On a typical day, I work on new accounts, renewals, and meet with prospects. I speak with executives and developers about their applications and get to be at the forefront of the newest technologies! It's great to work for a business that your clients love. We get the best support from our leaders and training to keep us sharp on our skills.

Jessica

Corporate Account Executive

How does the company support your career growth?

MongoDB has grown exponentially over the past few years and as a result, there are numerous opportunities for career advancement. To keep pace, the company is constantly investing in developing its people to lead the next phase of our organization. For those looking to take their career to the next level, there is no place better than MongoDB.

James

Customer Success Manager

What unique initiatives do you have that encourage innovation?

The SDR Team is constantly re-evaluating and improving the way we support and add value to the rest of the Sales Org. In fact, on a quarterly basis, each person on the team proposes and executes a 'team improvement project,' which is something that they feel will add value to the team. These projects ensure that each SDR constantly innovates.

Gigi

Senior Manager, Customer Success

How do you collaborate with other teams in the company?

In any organization, it is essential for teams and departments to work together seamlessly in order to be effective. At MongoDB, the people and their ability to work together is a large reason for its success. Our sales teams interact with other business units on a daily basis.

Brent

Regional Director, Enterprise Sales

What are MongoDB Perks + Benefits

MongoDB Benefits Overview

At MongoDB, our employees get to make a huge impact and disrupt the database software industry every day. However, making a large impact isn’t the only perk of working at MongoDB. We also provide our employees with the resources they need to thrive in many aspects of their lives. We’re devoted to creating an open, innovative, and supportive environment for our team.

From flexible PTO and yoga classes, to fertility assistance and an amazing parental leave policy — the opportunity to make an impact at MongoDB is real and we want to support all of our employees in that journey.

Take a look at just some of the benefits we offer our employees.

Culture
Volunteer in local community
Since its September launch, MongoDB serves ATX has donated over $7,000 to organizations in the local Austin Community!
Partners with Nonprofits
Our Austin office partners with a variety of local charities and non-profits such as Habitat for Humanity, Doc & Gayle Young Food Drive, and more.
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Our affinity groups include: Underrepresented People of Color Network, MongoDB Women's Group, Underrepresented Genders in Tech, Queeries, The Queer Collective, Veterans, and Green Team
Hiring Practices that Promote Diversity
We partner with: AfroTech, Black is Tech, The Diana Initiative, Latinas in Tech, National Sales Network, Out For Undergrad, PowerToFly, Rewriting the Code, Women in IT Summit, and more
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
MongoDB provides Backup child care assistance.
Generous Parental Leave
MongoDB offers 20 weeks of paid parental leave for both mothers and fathers, and 4 additional weeks of flexible work arrangements for employees who have been with the company for at least 12 months.
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Company sponsored family events
MongoDB sponsors family oriented events Annually.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
MongoDB hosts lunch and learn meetings once per quarter.
Cross functional training encouraged
Promote from within
Mentorship program
Learn about our Upskill program for SDRs to grow into a corporate sales role: https://www.mongodb.com/blog/post/mongodbs-sdr-upskill-program-the-path-from-sales-development-to-corporate-sales

Additional Perks + Benefits

To read about all of our benefits, take a look at this blog post: https://www.mongodb.com/blog/post/employee-benefits-that-make-a-differe…

We offer: Family support programs, fertility and adoption assistance, flexible PTO, employee affinity groups, mental health benefits, wellness and event programs, global mobility options, and more!

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