Program Manager
Overview
Social Solutions, as part of a recently announced social good technology platform, is committed and passionate about accelerating t he pace of lasting social change.
Social Solutions, a Public Benefit Corporation, is the leading provider of cloud software for nonprofit and public sector social service organizations. Our Apricot, Penelope and ETO products offer clients the most comprehensive and secure social good platform available, including case management, participant connection, data insights, outcome analytics and funder enablement solutions.
Headquartered in Austin, Texas, Social Solutions was founded over 20 years ago by social workers who saw the potential of innovative cloud technology to improve outcomes and drive impact in the communities they serve. More than 90,000 users have adopted the Social Solutions platform. If you need more convincing, check out one of our many reviews - we were recently named as one of Built In Austin Best Places to Work.
Where we are at:
It was recently announced that Social Solutions is combining with EveryAction and CyberGrants to create the second-largest and fastest-growing social good software company in the world.
How we're growing bigger, better, stronger:
Our number one goal remains the same as ever: keeping our shared culture of being mission-minded and passionately committed to propel social good. Bringing three like-minded companies together was deliberate - we all provide individual solutions that help social impact; but combined we're creating a mammoth opportunity to accelerate change.
We are actively recruiting across roles in the US and beyond. This role is in Autin and ideally hybrid/remote approximately early 2022 when CDC guidelines are favorable.
Currently we are a remote workforce and have equipped our teams with the technology to stay connected to each other and as close to our customers as possible.
Responsibilities & Requirements
What you will do - responsibilities and requirements:
Further details on the job description follow:
- Guide 2 teams and the PD organization on how to use Agile/Scrum practices and values.
- Facilitate effective Scrum Team rituals (daily standups, retrospectives, sprint planning sessions, and sprint reviews). Often times these rituals require challenging discussions, decision making, and conflict resolution.
- Influencing without authority to enforce best practices, processes and commitments to quality releases.
- Assist the Discovery Team with backlog grooming, and coordinate team acceptance of Definition of Ready for each User Story.
- Communicate with the Discovery Team and PMO on matters such as Sprint and/or Scrum Team Risks and Roadblocks. Offer mitigation strategies and resolve within the team whenever possible.
- Protect the current sprint. Ensure the team has the resources they need, are communicating well, and are protected from distractions and interruptions. Keep sprint goals clear and visible to teams.
- Promote quality standards and ensure Scrum Team work meets quality goals. Ensure the team manages their Definition of Done .
- Build a Scrum Master Community with other Scrum Masters and PMO by sharing lessons learned, best practices, and participating in group discussions and trainings.
- Support Program Management Office by promoting data health within the team, and taking on projects relating to process improvement, increasing collaboration/communication, and reporting.
- 2+ years of Scrum Master/Program Manager experience.
- Strong communicator - must be able to clearly articulate expectations and facilitate team discussions.
- Self-starter who can find a way forward even when the path is unclear. Has a can-do attitude with a demonstrated ability to get things done under minimal supervision.
- Understands basic fundamentals of software development processes and procedures. Strives for efficiency and looks for ways to improve process.
- Understands basic fundamentals of iterative development.
- Understands backlog tracking, burndown metrics, velocity, and task definition.
- Understands the value of commitments to delivery made by a development team.
About Social Solutions Global
Benefits summary: Some of the basics: Flexible PTO, 100% employer paid benefits for employees, 8 hours of volunteer time per quarter, career advancement opportunities across multiple offices and functions and of course - when we can - company sponsored events and happy hours.
To ensure candidate and employee health, Social Solutions is conducting the interview process remotely via Zoom for the foreseeable future.
In order to fulfill Social Solution's mission to "help people transform lives," we seek to build teams that leverage diverse perspectives to create an innovative and welcoming environment.
To that end, we make employment decisions based on qualifications, merit and business need. Social Solutions does not discriminate on the bases of age, race, color, religion, sex, sexual identity, gender identity, national origin, protected veteran status, or disability.