Bright Health
Through powerful relationships with care partners, Bright Health aims to help people live healthier and brighter lives
Austin, TX
Remote

Program Manager at Bright Health

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Our Mission is to Make Healthcare Right. Together. Built upon the belief that by connecting and aligning the best local resources in healthcare delivery with the financing of care, we can deliver a superior consumer experience, lower costs, and optimized clinical outcomes.

What drives our mission? The company values we live and breathe every day. We keep it simple: Be Brave. Be Brilliant. Be Accountable. Be Inclusive. Be Collaborative.

If you share our passion for changing healthcare so all people can live healthy, brighter lives – apply to join our team.


SCOPE OF ROLE

Our Market Success team is responsible for the successful implementation, launch, and ongoing management of Bright Health’s local markets. As the Market Implementation Program Manager, you are responsible for developing and executing a scaled process for the launch of new Bright Health markets. You will lead multiple, concurrent implementations in collaboration with Bright Health’s care partners, internal centers of excellence, and local market leadership.

ROLE RESPONSIBILITIES

The Market Implementation Program Manager job description is intended to point out major responsibilities within the role, but it is not limited to these items.

  1. Implement New Bright Health Markets and Market Expansions
    • Lead day-to-day cross-functional activities and steward matrixed accountabilities for multiple, concurrent market implementations with Bright Health’s care partners, centers of excellence, and in market leadership.
    • Independently prepare, lead, and facilitate CP executive discussions and meetings during implementation, including workstreams and Joint Implementation Committees
    • Create and manage comprehensive complex project plans for multiple concurrent care partner and advanced primary care implementations in a market or pod.
    • Document program details by preparing meeting material, outcomes, and creating summary reports.
    • Partner cross-functionally to ensure project milestones are met and deliverables are produced by established deadlines.
    • Identify project impacts by applying critical insights and lessons learned and by facilitating input across Bright’s teams and care partners.
    • Lead collaboration across Bright Health with other departments to ensure implementation-related requirements are successfully created, defined, and approved to deliver and support active implementations (e.g. business requirement documentation, use cases, workflows, etc.)
    • Collaborate with business owners throughout the organization to insure exceptional service and delivery throughout implementation and into operations.
    • Pre-implementation support includes participating in Scope Review discussions on efforts and delivery timeframes.
    • Lead the change order process to identify changes to scope that may impact delivery/ go-live timeframes.
    • Support Market Leadership and other Functional Leaders in managing staffing needs to support multiple implementations.
    • Capture strategy for local market implementation and expansion of new markets and convey to internal teams.
    • Engage external vendors and constituents to explain goal and context of implementation scope.
    • Support development of trusted, long-term partner relationships and success of Market Management P&L goals by implementing contractual deliverables on-time and exceeding partner expectations.
    • Facilitate knowledge and relationship transitions from Market Development team to Market Management team by coordinating with cross-functional teams, and facilitating onboarding of local market leaders and provider relations representatives
    • Develop Contract Accountability Matrices to drive project scope and deliverables.
    • Identify process and/or capabilities gaps, then collaborate across Bright Health with other departments for solutions to ensure contract compliance.
    • Coordinate with existing market staff to execute new care partner implementations for market expansions.
    • Leverage Implementation best practices and expertise to identify gaps, problem solve and create documentation to support internal Bright teams and departments tailored to each Care Partner in a fast-paced environment
    • Serve as central point of orientation to lead and support pre- and post-Launch activities for concurrent Implementations with the ability to effectively build communicative forums to relay issues, statuses and remediation pathways for Care Partners.
    • Identify project impacts by applying critical insights and lessons learned and by facilitating input across Bright’s teams and care partners.
  2. Develop and Optimize Scalable Implementation Processes and Tools
    • Collaborate with other departments during implementations to create a single project plan across all Bright Health workstreams
    • Develop, optimize, and use implementation governance and tools, including but not limited to project charters, project plans, issues and action logs, status reporting, risk mitigation, and relationship maps.
    • Contribute to optimizing Bright’s market implementation processes across all Bright Health markets and product expansions, while coordinating with allied cross-functional teams to understand and meet the needs of multiple stakeholders.
    • Develop new workflows and processes (as needed) to support the market implementation process. Potential workflows and processes are to be determined based on the needs and requirements of existing and new implementations, products, and services.
    • Develop and leverage tools and processes required to support successful implementation and tracking of new markets, including but not limited to: Project management tracking tools, CRM, Wikis, etc
    • Develop and manage knowledge repository of implementation artifacts/ deliverables and key internal & external documentations.
    • Invest in learning Bright Health products and services in the market to enhance functional and technical knowledge of business.
    • Coordinate implementation efforts for Bright Health, including clinical, technology, analytics, value-based models, provider engagement/relations, and health plan operations. Scope of support includes developing implementation / rollout plans, developing communication and Care Partner playbooks to support rollouts, and project managing specific launch efforts.
  3. Provide Program Management Support Strategic Initiatives
    • Develop program charters in support of strategic initiatives including scope definition, accountable parties, and governance structures.
    • Coordinate with subject matter experts and stakeholders across the enterprise to execute requirements gathering and solution design.
    • Document business requirements and workflows in support of strategic initiatives.
    • Ensure appropriate stakeholders review and approve business requirements documents and strategic resolutions.
    • Develop and manage project plan, project tracking, status reporting and risk and issues management in support of strategic initiatives.
    • Coordinate with external vendors as needed to support project needs including, clarifying business requirements, soliciting proposals, supporting SOW process, and managing vendor activities.
    • Manage escalations within governance structure.
    • Collaborate with project stakeholders to prioritize project deliverables.
  4. Other duties and responsibilities as assigned.

EDUCATION, TRAINING, AND PROFESSIONAL EXPERIENCE

  • Bachelor’s degree required.
  • Six (8) or more years of experience in project management is required; preferably within a healthcare payer or provider.
  • Five (5) or more years of experience with process improvement and health plan implementation is required.
  • Expert knowledge of MS Office products and advanced knowledge of MS Project (or novel analogue) is required

PROFESSIONAL COMPETENCIES

  • Previous health care experience, preferably in one of more of the following areas: provider systems, health plans, population health, and/or ACOs/ CINs
  • Excellent written and verbal communication skills
  • Experience in a Project Management Office (PMO)
  • Six Sigma training or PMP project management certification
  • Ability to understand and identify delivery risks and develop mitigation strategies.
  • Ability to perform multiple tasks and prioritize simultaneously.
  • Proven track record of customer service skills
  • Experience leading teams and working in cross-functional environments.
  • Advanced time management, project management, and analytical skills
  • Strong Power point presentation skills

BEHAVIORAL AND LEADERSHIP NORMS

  • Bright Values: Lives the Bright Values.  Given the individual role in the organization, creates a culture of positivity within team. Leads by example.  Acts with quiet, calm determination. Effectively influences in team setting.
  • Communication: Is an effective communicator. Internally, leads 1:1 and small groups of people in meetings. Capable of developing agenda, setting objectives, driving clarity of purpose and delivering the intended results. Can clearly articulate an inspiring goal/objective for each teammate and define success.
  • Delivers Results: Is results oriented. Focuses on results, not effort, and is able to efficiently direct time and energy to achieving intended outcome.  Takes strategic company initiatives and translates them to implementable processes that drive outcomes. Achieves strong results within their functional area. Focuses on managing against a predetermined set of objectives and creates and follows process.
  • Direct Management: May oversees a team of people who interact externally with members/brokers/vendors or who perform highly specialized work. Responsible for training new employees and developing existing employees. Translates corporate goals into actionable individual goals. Delivers thoughtful and constructive feedback to teams. Sets an example for employees. Manages up appropriately and knows how and when to escalate an issue or situation to more senior manager.
  • Prioritization: Establishes priorities by looking to predetermined goals in the organization. Is capable of deciphering priorities for self and for others, and focuses the group on what must be done today, and who must do what. Is flexible and agile, and can quickly reset priorities within team with clarity of purpose.

WORK ENVIRONMENT

  • The majority of work responsibilities are performed in an open office setting, carrying out detailed work sitting at a desk/table and working on the computer. Some travel may be required.
 
We’re Making Healthcare Right. Together.
We are realizing a completely different healthcare experience where payors, providers, doctors, and patients can all feel connected, aligned and unified on the same team. By eradicating the frictions of competing needs, we are making it possible to give everyone more of what they want and deserve. We do this by:
 
Focusing on Consumers
We understand patient pain points, eliminating complexity while increasing transparency, for greater access and easier navigation.
 
Building on Alignment
We integrate and align individual incentives at all levels, from financing to optimization to delivery of care.
 
Powered by Technology
We employ our purpose built, integrated data platform to connect clinical, financial, and social data, to deliver exceptional outcomes.
 
          
 
As an Equal Opportunity Employer, we welcome and employ a diverse employee group committed to meeting the needs of Bright Health, our consumers, and the communities we serve. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
 

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Where we are

We are downtown at 515 Congress Avenue, right in the heart of downtown! Tons of restaurants and close to public transportation.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
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    • ScalaLanguages
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    • HiveDatabases
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    • InVisionDesign
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    • Aha!Management
    • ConfluenceManagement
    • JIRAManagement
    • Microsoft ProjectManagement
    • Microsoft DynamicsCRM
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What are Bright Health Perks + Benefits

Bright Health Benefits Overview

We have 2 different health insurance plans, all through BlueCross Blue Shield (HDP & PPO). We cover the majority of the cost for the employee and some cost for family. We have two dental plans and a vision plan as well. We have a Lifestyle Spending Account and options for HSA/FSA. We put 4% of your total earnings into your 401K plan and you are immediately vested. We have all the latest technology (Mac or Surface laptops – your choice) to use including standing desks. Fully stocked fridge with snacks and drinks. Last Wednesday of every month is reserved for WellBeing Wednesday where we don't schedule any meeting that day so our employees can focus on deep work or learning something new.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Bright Health is proud to offer a wellness stipend of $200/month to all employees!
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
We will put 3% of your total earnings into your 401K plan, even if you don't put anything in. It's a safe harbor contribution.
401(K) Matching
Bright Health provides employees with a 401(k) plan managed by Vanguard. We provide a ‘safe harbor’ non-elective contribution equal to 3% of your compensation, regardless of participation in the p
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 6 weeks of parental leave for the primary caretaker. We also provide 2 weeks of leave for the secondary caretaker.
Flexible Work Schedule
Bright Health provides employees with a flexible work schedule that includes Core hours, Flexible start and end times.
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Stocked Kitchen
Happy Hours
Happy hours are hosted on occasion.
Relocation Assistance
Fitness Subsidies
Bright Health employees are eligible for discounts on several gym memberships.
Home Office Stipend for Remote Employees
Professional Development Benefits
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Time allotted for learning
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

Bright's primary goal is to offer employee benefits and perks that are as flexible as possible to meet each employee's unique needs!

An Insider's view of Bright Health

What’s the vibe like in the office?

The office has a relaxed and laid back vibe but people are very serious about their work - perfect!

Anthony

Data Engineer

What does your typical day look like?

My day is so varied, given how quickly we're growing, which is fulfilling for me. I have a good balance of strategic and tactical work in my day as well as time to focus and time to collaborate.

Jen

VP, Digital

What makes someone successful on your team?

A hard-working team player who thinks first and codes next is likely to learn a lot and quickly become a valuable member of the team. Lots of experience with some of our tooling is always nice, but if someone can't knowledge-share well or responds poorly to code reviews and other requests for collaboration, it'll be a tough fit.

Brian

Software Engineer 3

How do your team's ideas influence the company's direction?

We hire smart individuals who thrive on accomplishment and purpose. Our teams are exposed to the bigger picture through constant communication and dialogues – that encourages them to come up with innovative solutions to problems. We've made significant adjustments on our direction in technology and process that were initiated by the team.

Abdullah

VP, Engineering

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