Program Manager
OJO envisions a world where everyone has what they need to own a home. We know that homeownership is one of life’s most complex decisions and access to trusted advice and expertise can be the difference-maker. Through the fusion of machine intelligence and human expertise, we meet people wherever they are in their home journey to provide deeply personalized guidance and support.
Our intuitive technology learns each individual’s needs and preferences to provide a tailored experience whether they’re buying, selling, or managing their home as an asset. We then help them to move forward when the time’s right — with support, knowledge, and confidence.
From our network of top-rated agents we’ll match homebuyers and sellers with the expert who can best support their specific journey. We introduce agents and loan officers to consumers at just the right time, and underpin the connection with tools and insights to ensure a best-in-class experience.
As part of our team, you’ll help create the experiences that help level the playing field in real estate, so that all people — regardless of race, class, or gender — can experience the gateway to wealth and the security that home provides.
What You'll Do
- Be responsible for coordination and management of cross departmental initiatives that have the most impact to OJO Labs
- Develop, facilitate and implement project charters and plans including defining project scope, goals/success metrics, potential risks, key deliverables and resource requirements
- Set deadlines, define responsibilities, monitor progress, report and communicate status to all stakeholders and efficiently manage team interactions and communication using appropriate tools
- Drive collaboration between departments to move the project, and ultimately the business, forward
- Work with project team to capture, organize and prioritize input, feedback and ideas to communicate back to stakeholders for consideration of implementation
- Escalate risks, issues and delays to leadership in a timely manner
- Align with assigned program to plan/execute the release of new products and features to impacted teams which include updated process, coordination of training and release communications, and documentation updates
- Lead and manage initiatives using Program Management team best practices
What We Need From You
- 3+ years of experience in a fast-paced or Project Management environment
- 3+ years of experience in a customer support (internal or external), sales (internal or external) or Project Management environment
- Excellent presentation and communication skills with the ability to communicate effectively via telephone and e-mail with people in varying roles
- Able to work under tight deadlines in a fast-paced environment and provide quick turn-around is a must
- Great attention to detail, able to track multiple tasks at once and set deadlines accordingly, and ability to cope with rapidly changing information
- Process oriented, working to ensure procedures are optimized across the team/channel
- Passion for thinking out of the box and delivering results
- Comfort with ambiguity and shifting priorities
- Experience working with project management software such as Smartsheet
- Experience using Microsoft Office and/or Google products including: Excel/Sheets, Word/Docs, Outlook, and PowerPoint/Slides
With offices all over the world, our award-winning work environments blend meaningful impact and employee satisfaction. We have offices in Austin, Texas; Minneapolis, Minnesota; San Mateo, California; Chicago, Illinois; Toronto, Ontario; and Vieux Fort, St. Lucia.
OJO has received multiple workplace awards, including Fortune Best Workplaces in Technology, Inc. Best Workplaces, and Austin Business Journal’s Best Places to Work. Every person at OJO has a significant impact on our evolving product, team, and culture, which is why we hire the best technical, creative, and operational minds.
Virtual Life at OJO
At OJO, we care and listen deeply to the needs of our team to ensure they are comfortable and have the necessary tools to be productive while working from home during the pandemic. We strive to allow a balance and separation between home and work life, and provide support and a flexible working schedule so that employees are able to focus on what’s important to them. The leadership team at OJO has decided that we will work from home indefinitely. As safety allows, offices will open and employees will have the option of accessing them to work. We will continue to monitor and respond to COVID-19 proactively, while adhering to safety precautions provided by medical leadership.
OJO is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. Therefore, we provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law.