About Brightpearl

Come join one of 2021’s Best Places to Work in the heart of downtown Austin. Brightpearl is the number one digital operations platform (DOP) for brands and retailers. We manage everything ‘after the buy button’ so that our customers can focus on growing their business. “People First” is one of our core company value, so before we get too into your day to day, here’s a taster of what we bring to the table:

• The opportunity to work with talented people
• A transparent leadership team
• Flexible working and generous holiday allowances

And that’s not all. Check out our perks and benefits to see what else we offer!

About the Role

The Project Administrator role is responsible for ensuring the Professional Services team deliver high quality implementation projects by managing, organizing and controlling project activities and scheduling. You are an integral part of the team. You will ensure quality delivery standards are met throughout the entire solution delivery stage and also liaise with Sales, Customer Success, and Support teams to make sure there is a smooth customer handover.

Your Day-to-Day Life

• Assist the project management team in all administration functions and processes.
• Facilitate development of project plans from inception to completion.
• Attend all meetings and take notes and assign agreed actions
• Schedule customer engagements and Consultant Deliverables
• Monitor projects plans, delivered hours, and budgets with defined project control tools;
• Ensure all internal CRM and Project Management systems are kept up to date.
• Maintain project documentation, plans and reports;
• Communicate relevant project information to the client and project team effectively and accurately;
• Liaise with Project Consultants to track & manage project risks, change requests, project issues and opportunities - escalating where necessary;
• Report on project status and issues that may impact client relations to Professional Services leadership
• Communicate ideas for improving company processes with a positive and constructive attitude
• Ensure projects are delivered in accordance with best practice procedures
• Help in other tasks or projects as assigned.

Requirements

About You

• Bachelor's Degree in Business, Finance, Accounting or Information Technology disciplines
• Excellent communication skills in both oral and written
• Previous experience as a project administrator or in a similar role.
• Experience in customer service
• Must be in Austin or willing to relocate
• We are not sponsoring visas at this time

Benefits

Brightpearl Perks

• Join one of Austin’s Best Places to Work 2021
• Competitive compensation package: salary, medical benefits, 20 days of annual PTO and 12 Holidays and Your Birthday

Right now, we’re all doing our part to flatten the curve by working from home, but whenever its safe to return to the office, we offer:

• Stocked kitchen with snacks and beer on tap
• Work downtown Austin in an open and vibrant workspace
• Enjoy frequent Company events, team building activities and after hour socials
• We’re an energetic and inclusive organization
• We believe in promoting a healthy work-life balance and support remote working with management approval.
• Check us out on Built In Austin to get more of an insight on what it’s like to work with us!

Ensuring a diverse and inclusive workplace where we collaborate and learn from each other is core to Brightpearl’s values. We welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer and a supportive place to work.