Atlassian can hire people in any country where we have a legal entity, assuming candidates have eligible working rights and a sufficient timezone overlap with their team. As our offices re-open, Atlassians can choose to work remotely or return to an office, unless it's necessary for the role to be performed in the office. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
We're looking for an experienced Project Manager capable of driving impactful outcomes to the SMB team's global production systems, processes, and tools. If you like to roll up your sleeves to execute on deliverables with precision, then this is the role for you!
Some example techniques/ concepts you'll need to be experienced with are:
-Project scoping
-Writing requirements
-Task management and scheduling
-Cross-department coordination
Some of the systems you'll use are:
-Jira
-Confluence
You'll work together with managers, team leads, analysts, and subject matter authorities to deliver impactful outcomes to the organization. You'll participate in multiple concurrent high-visibility projects and support occasional ad hoc needs from your internal customers.
You will help drive the major programs of work throughout the team. You'll bring order and focus while leaving room for flexibility and innovation. You bring infectious urgency to those around you, you'll be a mentor, multiplier, influencer, negotiator and awesome communicator rolled into one.
On your first day, we'll expect you to:
-Have a minimum 3 years of experience in managing projects
-Lead multiple SMB projects that include transition of services, process improvements, transformation and automation, new program design, etc.
-Develop detailed project roadmap, documentation, and measure project performance using various tools and techniques.
-Define project scope, success criteria, role and responsibilities, and connect with the team throughout project life cycle.
-Build and maintain relationships with all partners - SMB managers, Team Leads, Service Teams and other business partners to drive projects and initiatives.
-Independently handle SMB projects creating scalable processes, ensuring the alignment with company strategy, commitments and goals.
-Manage the week-to-week planning rigor to help teams keep their eye on the quarterly OKR goals, driving the cadence of check-in, remediation, and update cadence for SMB.
-Proactively handle project risk, issues and dependencies, and report the project status to the SMB Managers.
-Support SMB Managers in cross work-stream project management and all related activities.
-Proactively handle and communicate ongoing changes in project scope.
More about you:
You value high-quality work with attention to detail and have a track record of delivering both. You combine curiosity, discernment, and drive, and like asking "why" to unravel a seemingly complex problem and get to the root cause. You know how to gather, author, and interpret business requirements, and can resolve potential requirement conflicts among senior partners with grace and clarity.
When you encounter a problem you come up with multiple solutions, weigh the trade-offs and efforts, identify the best path forward, and exercise good judgment to drive ahead. You have experience in change management and turning information and questions into action. You're comfortable interacting with people across all levels of an organization and can field questions during a presentation like a pro.
You can quickly learn and be impactful in new areas to keep pace with our rapid growth and evolution. You can take an ambiguous assignment and deliver value quickly. You employ multiple tools, methods, and techniques to get things done.
Key Skills:
-Delivery-focused approach with the aim to solve problems
-Ability to work in a fast-paced environment while maintaining careful attention to detail
-Ability to manage multiple projects independently with different stakeholder groups, with minimum supervisory intervention
-Excellent communication skills with the prowess to explain business problems, concepts and issues to a varied audience
-Prior experience in using project management tools and methods
-Strong interpersonal, organizational, analytical, presentation, and critical thinking skills
More about our team:
One part brand champion and one part problem-solving guru, Customer Advocates are passionate about helping Customers. As a Customer Advocate, we focus on resolving licensing, pricing, and account management issues for new and existing customers (and provide an incredible customer experience while we're doing it). We love putting ourselves in our customer's shoes (no matter how big or small), enjoy resolving problems, identifying root causes of issues, and thrive Play(ing) as a Team.
More about our benefits
Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.
More about Atlassian
Creating software that empowers everyone from small startups to the who's who of tech is why we're here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned-collaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we're looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we're committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: Unleash the potential of every team .
Additional Information
We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.
All your information will be kept confidential according to EEO guidelines.
If your experience looks a little different from what we've identified and you think you can rock the role, we'd love to learn more about you.
Learn more about Atlassian's culture, interviewing flow, and hiring process by checking out our Candidate Resource Hub .