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Project Manager

| Austin

HomeAway, a world leader in the vacation rental industry, is the place to book beach houses, cabins, and condos with more than two million places to stay in 190 countries. The site makes it easy to find and book the perfect vacation rental for any getaway, often for less than the cost of traditional hotel accommodations. HomeAway is part of the Expedia Group family of brands.

We are seeking a Project Manager to join our Global Customer Experience team. As a Customer Experience (CE) Project Manager, you will focus on implementing large and small-scale projects that drive the strategic goals of the CE organization. You will work cross-functionally to improve CE productivity and efficiency and do so with a deep focus on overall project execution.

Responsibilities

Key Responsibilities for this role include:

  • Collaborating with CE and other business teams to define, launch, and execute various strategic and operational initiatives.
  • Understanding the complexities of projects, impacting multiple brands and teams located across the globe.
  • Simplifying project delivery by removing ambiguity and creating structure for highly complex activities.
  • Leading project planning and delivery; you will be creating the project timeline, defining requirements, delivering status reports, identifying risks, escalating issues and tracking budgets.
  • Facilitating meetings with diverse partner groups; you will lead kickoff meetings, status meetings, design sessions and issue resolution meetings.
  • Developing project reporting and governance structures, meeting cadences, and review guidelines.
  • Ensuring that decisions are consistent with corporate strategies and future expectations.
  • Anticipating information needs, identifying gaps and organizing data and communications cohesively and clearly.
  • Regularly assess project risks and opportunities to continually drive process improvements.
  • Effectively manage change by influencing and communicating with key partners.
  • Creating standard processes and promoting consistency through implementation of PMO toolkits consisting of project management methodologies, templates and processes.

You should demonstrate the following competencies:

  • Organization. Highly organized with an ability to adapt to changing needs and excellent attention to detail.
  • Decision-making. Identify issues and problems and challenge the status quo by using facts and data to drive decision-making.
  • Problem solving. Accurately assess problems and arrive at appropriate solution. 
  • Teamwork. Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that improve organizational effectiveness.
  • Passion. Show a real passion for building great customer experiences.
  • Execution. Drive and manage scope to prioritize and balance multiple strategic projects with business expertise.
  • Enthusiastic. Self-starter that can independently initiate and manage project dependencies.
  • Communication. Demonstrate excellent verbal, written and presented communications with ability to present to all levels and sizes of audience.
  • Negotiation. Ability to influence decisions that need to be made to make the project successful.

Qualifications:

  • BA/BS degree. MBA or graduate degree in business a plus.
  • 3+ years of project/program management experience with growing levels of responsibility.
  • Experience working in an agile environment and delivering a full lifecycle project. 
  • Deep knowledge and experience using collaborative project management tools and processes (e.g. JIRA, Smartsheets, Google docs); experience with Salesforce.com CRM and other agent desktop tools is a plus.
  • PMP certification highly desirable.
  • Experience working with PMO (creating project processes, tools, templates) a plus.

Benefits & Perks:

  • Competitive health and insurance benefits
  • Competitive salary
  • Annual target bonus or commission
  • Paid vacation and sick time
  • Vacation rental on a yearly basis (taxable benefit)
  • Employee Stock Purchase Program
  • Free snacks and beverages
  • Frequent company update talks with our leadership team
  • Free listing on HomeAway.com
  • Electronic, adjustable stand-up desk
  • Discounted Metro & Rail pass
  • Casual dress

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • JavaLanguages
    • JavascriptLanguages
    • ScalaLanguages
    • SwiftLanguages
    • ReactLibraries
    • ReduxLibraries
    • DjangoFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • CassandraDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • InVisionDesign
    • ConfluenceManagement
    • JIRAManagement
    • SmartsheetManagement
    • WordpressCMS
    • SalesforceCRM

Location

HomeAway has six offices in the Austin area with a 16-story global headquarters under construction at the Domain set to open in 2019.
11800 Domain Blvd, Austin, TX 78758

An Insider's view of HomeAway

What’s the vibe like in the office?

Some of us have been working together for 5+ years and have been there for each other during engagements, births, divorces…you name it. They have truly been my second family and my coworkers are the best part of coming to the office every day.

Amanda

Director, B&B Sales and Supply

What projects are you most excited about?

As a Software Engineer, I’m excited to rebuild an old JavaScript and jQuery STAB component into a new React based component. The goal is to update this component to our new tech stack so when consuming applications move to using Catalyst based applications we can ease the integration process.

Juliana

Advertising Account Executive

What makes someone successful on your team?

Being a successful finance person means being a strong business partner and not only understanding what is happening throughout the business but also being insatiably curious about it. It’s not enough to just know math, or know the numbers; you need to know where those numbers come from, how they get there and what's driving that result.

Sharon

Sr. Director Global Finance Operations

How do your team's ideas influence the company's direction?

The Talent Acquisition team is always pitching innovative ideas at our 120-day planning sessions that directly impact the company and recruitment experience. It’s amazing to see how quickly we’re able to implement new ideas every 120 days and measure the results. We’ve seen everything from employee referral reform to self-defense classes in Austin.

Marisela

Director, Global Talent Acquisition

What projects are you most excited about?

I'm on a team that's investigating the integration of react-native into our existing mobile app and my focus is primarily on bridging our existing native analytics packages into the react-native side of things. This allows us to adapt and improve based on what customers do while using our product,

Andrew

Software UI Engineer

What are HomeAway Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
HomeAway offers up to 20 weeks of paid parental leave (yes, dads, too!) for eligible new parents with at least 1 year of service.
Vacation & Time Off Benefits
Generous PTO
4 weeks of vacation time per year that starts accruing on your first paycheck.
Paid Volunteer Time
Enjoy 2 days/ year to spend volunteering with your favorite charity or non-profit.
Paid Holidays
9 paid holidays + 2 floating holidays you can take any time during the year.
Paid Sick Days
5 paid sick days/year that start accruing on your first paycheck.
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Parking
Fitness Subsidies
Professional Development Benefits
Diversity Program

Additional Perks + Benefits

We were recognized by the Austin American-Statesman for having the most generous parental leave in Austin!

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