The Project Manager will work within the Spredfast-Lithium Strategy team supporting our largest enterprise customers and project teams. Alongside senior leads for each customer team, they'll manage the daily operations of a customer project, ensuring the scope and direction of a project is on schedule and communication across the team and with the customer is seamless.

Ideal candidates will understand the world of social media, have excellent time and project management chops, and are customer-facing with strong presentation skills. They are process-oriented but can adapt quickly to change and pivot as needed to find creative solutions. They've had to navigate complex organizations in the past, relying on both relationships and process to meet their team's needs. And as the "go-to" person on an account, they must have strong interpersonal skills with the ability to manage conflict, competing needs and varying personality types. The Project Manager will primarily engage with external Spredfast-Lithium customer teams and internal Spredfast-Lithium customer teams, including Support, Customer Partners, Sales, Development, Marketing, Strategy and Product Management.

The Project Manager will be required to learn the Spredfast-Lithium platform and have intermediate knowledge of all platform components to ensure their ability to facilitate thoughtful conversations with internal teams and external customers.

What you'll be doing:

• Attendance and preparation of materials for customer project meetings and internal meetings. You'll have meeting ownership to ensure the right stakeholders are in the room, agenda and materials are prepared, the meeting conversation is documented and all necessary follow-up from the meeting is completed. 
• Administration and analysis of customer scope related data including the assistance in the development of customer scope for new projects.
• Maintenance of projects within a project management platform and monthly analysis of time-tracking data for a variety of customer projects.
• Invoicing support, serving as a liaison between the project teams and finance.
• Staffing support in collaboration with senior project leads to ensure allocations are accurate and shared with team members on a regular cadence. 
• Comprehensive project plan development for customer projects, documenting timelines and milestones, key dependencies, stakeholders and other necessary information to ensure visibility and ownership of a project roadmap.
• Track project performance to analyze and present completion and activity related to short and long-term goals.
• Document the tools, processes, and data used by various Strategy project teams.
• Delivery, presentation, and analysis of data for both internal and external customer teams.
• Participate in cross-departmental initiatives to improve internal systems, add value to customers and/or maximize operational efficiency.
• Work across teams to achieve goals, including with Support, Customer Partners, Sales, Development, Marketing, Strategy and Product Management.

What you'll need to be successful:

• Ability to execute a project which involves several internal and external teams.
• Excellent communication skills, both written and verbal.
• Ability to network internally within Spredfast-Lithium while simultaneously building rapport with external customers.
• Ability to develop a successful strategy and plan from information collected from multiple sources and extensive self-research.
• Ability to manage multiple projects simultaneously, and the ability to prioritize and seek guidance when multiple projects are competing for the same limited resources.
• Ability to combine software solutions with recommended process considerations.
• Previous customer-facing experience is required. Candidates with agency backgrounds are preferred.
• Demonstrated understanding of the social media marketing space. 
• Previous experience using workforce management platforms and CRM databases.
• Ability to learn Spredfast-Lithium products, including intermediate knowledge of all platform components.
• Advanced Excel and Powerpoint knowledge is required. 
• Some travel required.
• Some nights and weekends may be required.