Built for enterprises and high-growth companies, Tenfold helps companies increase revenue and build better relationships with their customers by allowing them to measure, analyze and improve every aspect of the customer journey. Our software connects a company’s existing phone system with any CRM or system of record. Tenfold optimizes the way companies sell, service and support their customers while enabling them to measurably improve the customer experience. Tenfold helps companies open customer relationships that will continue to grow and create value over time, while at the same time enabling them to retain these relationships by providing an exceptional customer experience. Tenfold’s enterprise clients are connecting their phone systems with an average of nine different systems of record.
Watch our demo video - https://vimeo.com/246701403
Mission
As a Project Manager, you will deliver client outcomes efficiently, promptly, and effectively while leading cross-functional, diverse, and distributed teams across Client and Tenfold professionals. You will serve as the project manager onboarding new customers and/or delivering enhancement projects to an existing customer. When not directly engaged with customers, you will help in refining the project management process at Tenfold. As a Project Manager, your mission is to deliver the delight the customers through an effective and efficient services delivery for Tenfold clients.
Outcomes
- Lead project planning sessions
- Coordinate resources per the delivery plan
- Manage project progress and adapt work as required
- Ensure projects meet deadlines
- Manage and Nurture relationships with client stakeholders and internal stakeholders
- Communicate and Document adequately to make every stakeholders responsibilities clear on daily and weekly basis
- Drive risk mitigation
- Conduct weekly meetings and driving action items
- Optimize and improve processes and the overall approach where necessary
- Lead diverse and distributed teams
Competencies
- 3+ years of experience in managing complex projects with diverse teams
- 3+ years of experience with delivering technology implementations
- Experience with Telephony systems and/or CRMs
- Excellent verbal, written, presentation and interpersonal communication skills
- Ready to tackle any high stress situations
- Ability to multitask and manage various project elements simultaneously
- Ability to be a leader and be follower as situation demands - a good team player
- Big-picture thinking, vision, while constantly keeping an eye on execution of the vision
- Conflict resolution skills
- Ability to adapt to diverse working styles
- Operates from principle of being ‘Trusted Advisor’
General values and capabilities that are table stakes
- Customer focused mindset
- You are always reliable, credible, honest, and transparent
- Problem-solving is in your DNA
- Detail oriented and analytical
- Creative, out of the box thinker
- Effective time management skills
- Curious by nature
- Think larger than yourself - How can you help the whole team improve?
Compensation and Opportunity
- Competitive salaries
- Stock Options (become an owner in the company)
- Incentive compensation based on successful attainment of measured goals
- Employee medical and dental coverage
- Short and long-term disability
- Life and AD&D Insurance
- Generous vacation time
- 24/7 parking near UT Campus in Austin
- Rapidly growing organization poised for growth and career development
- A beautiful office space with lots of natural lighting
- Exciting customer base and quality opportunities for advancement
- Austin Hottest Startups Watchlist
- Austin A-List best businesses in a growth phase