SecureLink
SecureLink is the leading platform for secure, remote support of enterprise software.
Austin, TX
Remote

Project Manager at SecureLink

| Austin | Remote
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Who We Are

At SecureLink, we take our jobs seriously, but ourselves, not so much. We aren't afraid of a challenge and understand the autonomous and team effort required to accomplish something great! Founded in 2003, and headquartered in Austin, Texas, SecureLink provides market-leading security, privacy and compliance solutions, securing third party remote access for highly regulated enterprises and technology vendors, as well as insider access with innovative machine learning and audit of access to the most mission critical and sensitive systems of more than 30,000 organizations worldwide across multiple industries, including healthcare, manufacturing, government, legal and gaming. 

Our Vision

We believe diversity drives better outcomes. We want you to be you. SecureLink is a place where your ideas and performance matter. Different ideas, perspectives, and backgrounds create a stronger and more creative work environment that delivers better results.

Choose Where You Work 

At SecureLink, we believe trust is an essential ingredient for building productivity in the workplace. We want to ensure all our employees feel both safe and productive. Our employees have the option to work 100% remotely, 50% remotely, or 100% from our physical offices located in Austin, TX, and Nashville, TN. 

Remote work can currently be supported for employees residing in the following locations: AR, CA, CO, FL, ID, IL, KY, MD, MI, MN, NY, OH, PA, TX, TN, VA, WA.

What You'll Do

We're growing our team and are looking for a Project Manager to help with the successful deployment of our solution to new customers. Project Managers ensure that all project outlines/timelines are met and are suitable to customer's requirements and business environment before go-live. As a PM, you'll be hands-on throughout the entire implementation process executing a clear and concise project plan and ensuring that we're delivering on everything promised. As timelines change and obstacles emerge, you'll expertly navigate around the challenges and figure out ways to keep the implementation moving along. Day-to-day responsibilities include:

  • Review new customer information from sales, complete documentation & initiate project, reach consensus with customer stakeholders to establish a timeline and project plan
  • Schedule and lead customer project meetings, record meeting minutes and action items
  • Deliver weekly update emails to customer stakeholders, escalating stalled or blocked items appropriately
  • Identify potential roadblocks and offer solutions/alternatives to adhere to the project timeline, routinely updating internal and customer stakeholders on milestone progress
  • Track project deliverables, ensuring that internal resources perform the appropriate activity in a timely manner to conclude projects for customers and follow internal escalation processes to address any blockers
  • Attend and escalate issues in internal meetings with PMO & project resources
  • Use internal systems and follow processes to ensure optimal internal communication and forward progress
  • Record results and key metrics for project tracking and evaluation
  • Complete handoff process to Customer Success & Account Management at project conclusion
  • Elicit customer satisfaction feedback and follow up on actionable items

What You'll Need

  • 2+ years of experience working with projects in technology or similar field, including 1 year of experience coordinating or managing teams in a project-related setting
  • Best practices for data entry and documentation, as well as leading project meetings
  • Excellent written and verbal communication skills
  • Best practices for customer service
  • Strong attention to detail
  • Ability to work in cross-functional teams
  • Time management skills
  • Solution and goal-oriented

Why Choose Us 

SecureLink doesn't just Have Fun Creating Value Over the Long Run (HFCV/LR) for our customers and shareholders, we Have Fun Creating Value in the lives and careers of our employees. SecureLink invests in employee development including extensive job and product training, access to LinkedIn Learning, monthly knowledge sharing sessions, career pathing, professional development, and more. Benefits also include:

  • Medical, dental, and vision insurance - SecureLink pays 100% of the premium for employees and 75% for dependents!
  • We contribute to your HSA ($2,700 for employee coverage or $5,400 for family coverage). 
  • We help you save for retirement. We contribute equivalent to 3% of your annual base salary to a 401k.
  • Employees enjoy unlimited PTO, including the time to volunteer. 
  • We give $100 per month towards cell phone reimbursement.
  • At the office, employee perks include two meals a day, bringing your dog to work, and an onsite gym.

What Else? 

Happy and successful SecureLink employees embrace the company's mission to have fun creating value over the long run. Great employees have three attributes that make them "slinky". These are 1) excellence at their position, 2) eagerness to grow and improve and 3) a true sense of responsibility to meaningfully contribute to the company, customers, and culture.

If you are just looking for another job, this is not the place for you. We like to laugh and be around happy, smart, interesting, self-motivated and "slinky" people. Slackers, grumps, and pessimists need not apply.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other characteristic protected by applicable federal, state, or local laws. 

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Where we are

Rising from the hill country on the western edge of Austin, the SecureLink Space Ship was built for the special astronauts who work here every day.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C#Languages
    • C++Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PythonLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • SpringFrameworks
    • FreemarkerFrameworks
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • TableauAnalytics
    • GainsightAnalytics
    • BalsamiqDesign
    • IllustratorDesign
    • PhotoshopDesign
    • ConfluenceManagement
    • Google DriveManagement
    • Google DocsManagement
    • JIRAManagement
    • SmartsheetManagement
    • TrelloManagement
    • WordpressCMS
    • Adobe BizibleCRM
    • Chorus.AICRM
    • LinkedIn SalesNavigatorCRM
    • SalesforceCRM
    • ApolloLead Gen
    • MarketoLead Gen
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What are SecureLink Perks + Benefits

SecureLink Benefits Overview

At SecureLink, we recognize we are in a competitive candidate market, and we want to provide the best to our employees.

Culture
Volunteer in local community
SecureLink has participated in events with Breakthrough Austin, Austin Pets Alive!, We Are Blood, Coats for Kids, the Central Texas Food Bank and many more.
Friends outside of work
Eat lunch together
Intracompany committees
Employee-driven committees, empowered by SecureLink's leadership, organize both on & offsite opportunities ranging from volunteering and recreational sports to professional development.
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Diversity
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
SecureLink's dental plan covers 100% of the cost of preventative care, including topical fluoride and x-rays.
Vision Benefits
SecureLink's vision insurance plan provides 100% coverage for annual eye exams after a $10 copay. Frames are covered up to $130 and contacts are covered up to $150.
Health Insurance Benefits
SecureLink offers a qualified high-deductible health plan through BCBS. In addition to covering 100% of the employee's health premium, we contribute $2,500/annually to a Health Savings Account (HSA).
Life Insurance
SecureLink offers group-term life insurance with a payout of 1x an employee's annual salary for the duration of employment.
Wellness Programs
To promote wellness, every employee is provided with a standing desk in their personal workspace, recreational club sponsorship, and healthy snacks and meals.
Onsite Gym
SecureLink employees enjoy access to a free onsite gym and volleyball pit.
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
SecureLink's 401(k) retirement plan offers a broad selection of funds to choose from.
401(K) Matching
SecureLink contributes 3% of your base salary to your 401(k) account regardless of your contribution.
Performance Bonus
All full-time employees are eligible for the SecureLink bonus plan.
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
In addition to 12 weeks of unpaid, job-protected leave mandated under the Family and Medical Leave Act (FMLA), SecureLink offers one month paid parental leave for all new moms and dads.
Flexible Work Schedule
Remote Work Program
Our employees have the option to work 100% remotely, 50% remotely, or 100% from our physical offices located in Austin, TX, and Nashville, TN.
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Unlimited PTO can be used for vacations, sick leave, and other needs such as bereavement, jury duty, or time spent supporting philanthropic endeavors. Work hard, play hard. Or relax — it’s up to y
Paid Volunteer Time
Paid Holidays
SecureLink offers all employees paid time off to observe 7 major holidays.
Paid Sick Days
Perks & Discounts
Beer on Tap
SecureLink's three-tap commercial beer keg is always stocked with cold brews, ready for our weekly onsite Happy Hour. It's hoppin' (beer puns hehe).
Casual Dress
SecureLink has a casual dress code for our employees, and you will see many people around wearing jeans, and yes – even t-shirts and the occasional pair of flip-flops.
Company Outings
SecureLink employees enjoy quarterly paid team outings, as well as company-wide annual holiday parties and other events, for all employees and a guest.
Free Daily Meals
SecureLink's onsite chefs provide breakfast, lunch, and snacks to employees every day. YUM.
Game Room
SecureLink's game room is decked out with a golf simulator, VR game equipment, ping pong, pool and foosball tables, shuffleboard, and pinball machines.
Stocked Kitchen
SecureLink has a fully stocked kitchen including unlimited snacks, coffee, tea and all of the flavored beverages you can handle.
Happy Hours
SecureLink staff enjoys a weekly Friday happy hour where employees are recognized for outstanding achievements during our "Price is Right" style wheel spins.
Parking
SecureLink employees don't worry about where they will park—we have our own lot.
Pet Friendly
SecureLink employees can bring their dogs to the office, we love our furry friends!
Recreational Clubs
SecureLink sponsors office sports leagues year round.
Professional Development Benefits
Job Training & Conferences
SecureLink offers a wide range of training programs to all employees, including functional bootcamps, in-house professional development, and knowledge sharing sessions.
Diversity Program
Lunch and learns
SecureLink hosts a lunch-and-learn series we call KSS (Knowledge Sharing Sessions), intended to help expand our employees' base of knowledge through informal talks/discussions.
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
SecureLink employees take at least one LinkedIn Learning course per quarter, attend monthly Knowledge Sharing Sessions, have access to the SecureLink Library and a Product Certification Program.
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

Having our own building allows us the flexibility to create our own workspace and do cool things like bring our dogs to work and cook bacon every day (and we definitely do that). In addition to our awesome inside spaces, just outside is our very own volleyball court! Check out like video on our page for a tour of our Hill Country Spaceship!

An Insider's view of SecureLink

How would you describe the company’s work-life balance?

SecureLink managers understand that people have lives outside of work and are super flexible and understanding that you have things (like doctor's appointments, a sick dog) that affect your ability to come in. It’s nice to feel that support from them both inside and outside of work.

Ellen

Project Manager

What projects are you most excited about?

The project I'm most excited about being a part of is our ALIGN initiative. ALIGN stands for Astronauts Leading Inclusion and Growth Now, with the goal to make SecureLink a more diverse, equitable, and inclusive workplace. SecureLink is already a great place to work for our employees, but I'm excited to see how we can make it even better!

Natalie

Manager, Talent Acquisition

How has your career grown since starting at the company?

I started as an intern, to Market Research Associate, to Business Development Representative (BDR), and now I am a CSM. I've learned skills in each role that have been transferable to the next role. As long as you bring value to the company and put in the effort to being successful in your role, the opportunities are endless.

Khushi

Customer Success Manager

How do your team's ideas influence the company's direction?

I encourage the team to get creative & try new things. It takes a culture that rewards creativity & is not afraid to fail in order to learn. We talk about new tactics regularly & everyone is open to trying new things because they often lead to successful outcomes. As a team & a company, embrace failing fast so we can learn from it and move on.

Fred

VP, Business Development

What does career growth look like on your team?

I was hired as a BDR in Q1 of 2018 & I have been promoted within the team to Sr. BDR, moved to manage the Market Research team, & rejoined the team as the BDR Enablement Manager. Success at SecureLink is fostered by all levels of management through our goals process, continuing education on various platforms, & our culture of always playing to win.

Jeff

Senior Manager, BDR Enablement

SecureLink Jobs In Austin
10

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All Jobs
Dev + Engineer
Operations
Project Mgmt
Sales
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Technical Operations Analyst (PPM L2/L3 Support)

SecureLink
Austin
1 week ago
+50
Who We Are At SecureLink, we take our jobs seriously, but ourselves - not so much. We're a results-driven team that isn't afraid of a challenge and understands the team effort required to accomplish something great. We're also people-oriented, so respect, teamwork, collaboration, and culture are some of our top priorities.  When you work for SecureLink, you're making a difference. As the industry leader, it's our mission to bring secure, critical

Business Development Representative (Entry-Level Software Sales)

SecureLink
Austin
1 week ago
+50
Offering a $1,500 sign-on bonus in addition to a competitive salary & commission structure, generous benefits package, and MORE! Are you ready for your "big break"? Are you in the service industry, retail sales, apartment leasing, or ready for a change? We are looking for someone smart, creative, and hungry for growth. If you don't have direct sales experience, but you think you can do this job, we want to hear from you! Tell us why you'll be our

QA Engineer

SecureLink
Austin
1 week ago
+50
Who We Are At SecureLink, we take our jobs seriously, but ourselves - not so much. We're a results-driven team that isn't afraid of a challenge and understands the team effort required to accomplish something great. We're also people-oriented, so respect, teamwork, collaboration, and culture are some of our top priorities.  When you work for SecureLink, you're making a difference. As the industry leader, it's our mission to bring secure, critical

Lead Systems Engineer

SecureLink
Austin
1 week ago
+50
Who We Are At SecureLink, we take our jobs seriously, but ourselves - not so much. We're a results-driven team that isn't afraid of a challenge and understands the team effort required to accomplish something great. We're also people-oriented, so respect, teamwork, collaboration, and culture are some of our top priorities.  When you work for SecureLink, you're making a difference. As the industry leader, it's our mission to bring secure, critical

DevOps Engineer

SecureLink
Austin
1 week ago
+50
Who We Are At SecureLink, we take our jobs seriously, but ourselves - not so much. We're a results-driven team who isn't afraid of a challenge and understands the team effort required to accomplish something great. We're also people-oriented, so respect, teamwork, collaboration, and culture are some of our top priorities.  When you work for SecureLink, you're making a difference. As the industry leader in critical access management, it's our

Training and Implementation Consultant

SecureLink
Austin
1 week ago
+50
Who We Are At SecureLink, we take our jobs seriously, but ourselves - not so much. We're a results-driven team that isn't afraid of a challenge and understands the team effort required to accomplish something great. We're also people-oriented, so respect, teamwork, collaboration, and culture are some of our top priorities.  When you work for SecureLink, you're making a difference. As the industry leader, it's our mission to bring secure, critical

Enterprise Account Executive (Healthcare SaaS)

SecureLink
Austin
1 week ago
+50
Who We Are At SecureLink, we take our jobs seriously, but ourselves - not so much. We're a results-driven team that isn't afraid of a challenge and understands the team effort required to accomplish something great. We're also people-oriented, so respect, teamwork, collaboration, and culture are some of our top priorities. When you work for SecureLink, you're making a difference. As the industry leader, it's our mission to bring secure, critical

Customer Success Manager

SecureLink
Austin
2 weeks ago
+50
Who We Are At SecureLink, we take our jobs seriously, but ourselves - not so much. We're a results-driven team that isn't afraid of a challenge and understands the team effort required to accomplish something great. We're also people-oriented, so respect, teamwork, collaboration, and culture are some of our top priorities.   When you work for SecureLink, you're making a difference. As the industry leader, it's our mission to bring secure,

Sales Trainer (SaaS)

SecureLink
Austin
2 weeks ago
+50
Who We Are   At SecureLink, we take our jobs seriously, but ourselves, not so much. We aren't afraid of a challenge and understand the autonomous and team effort required to accomplish something great! Founded in 2003, and headquartered in Austin, Texas, SecureLink provides market-leading security, privacy and compliance solutions, securing third party remote access for highly regulated enterprises and technology vendors, as well as insider

Software Developer

SecureLink
Austin
2 weeks ago
+50
Who We Are At SecureLink, we take our jobs seriously, but ourselves - not so much. We're a results-driven team that isn't afraid of a challenge and understands the team effort required to accomplish something great. We're also people-oriented, so respect, teamwork, collaboration, and culture are some of our top priorities.  When you work for SecureLink, you're making a difference. As the industry leader, it's our mission to bring secure, critical