Project Manager at Q2

| Austin | Remote
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Q2 is seeking a Project Manager for our BaaS group in Implementations. Reporting to an Implementations Delivery Manager and working closely with Implementation Engineers, the Project Manager is responsible for implementing Q2’s BaaS solutions, with a focus on integrating our debit card and debit card exception processing solutions, in order to align with the business requirements of our stakeholders. The Project Manager/Product Specialist manages the clients through the implementation of these solutions and acts as the primary contact with the client during the project.

RESPONSIBILITIES:

  • Partner with stakeholders to connect business requirements and expectations for each project implementation
  • Design and execute project plans and documentation to deploy Q2 BaaS solutions projects on time and on budget
  • Direct project resources to complete tasks in a timely manner
  • Work closely with the stakeholders and team to problem solve issues that arise throughout the project
  • Track status and provide updates in relation to overall implementation process
  • Train and educate stakeholders on the product and configuration options
  • Work with clients to troubleshoot and resolve issues that arise during the implementation
  • Thoroughly document and track production environment modifications
  • Manage multiple projects while regularly receiving escalated cases from management and prioritize accordingly
  • Regularly document and report product/application defects to Development team, and escalate unresolved problems to the appropriate resources
  • Follow internal change control process to implement any required product modifications
  • Contribute to a knowledge/FAQ database for supported software
  • Perform other duties and responsibilities as assigned

EXPERIENCE AND KNOWLEDGE:

  • Typically requires 3 - 4 years of previous work experience in a similar role
  • Preferred experience in debit card transactions and dispute processing including, but not limited to, Regulation E requirements, Visa rules, chargebacks, and representments
  • Bachelor’s Degree in related field or equivalent experience
  • Project Management Methodology exposure preferred (PMP or PMI)
  • Familiarity with enterprise software deployment architecture and methodologies
  • Experience building documentation and project plans using Excel, MS Project, and MS PowerPoint
  • Experience managing client expectations with a Client first attitude and commitment to satisfaction
  • Ability to organize and execute multi-facet software deployments
  • Capable of assessing project risks and mitigations
  • Ability to convey technical concepts to business-oriented banking project teams and interact with technical internal resources 
  • Possess project leadership qualities
  • Strong written and oral communication skills with excellent people and teamwork skills
  • Ability to remain calm, diplomatic, and cooperative under stressful conditions
  • Attention to detail, exceptional follow-through, the ability to prioritize, stay organized, and multi-task in a fast-paced environment
  • Ability to travel 15% to client sites
  • Financial Services and enterprise software experience preferred

At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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Technology we use

  • Engineering
  • Product
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • DjangoFrameworks
    • Node.jsFrameworks
    • TensorFlowFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • TeradataDatabases
    • ConfluenceManagement
    • TrelloManagement
    • WrikeManagement

Location

Our HQ is in North Austin, near Lakeline Mall area with easy access to multiple highways and the Toll road.

An Insider's view of Q2

What are some social events your company does?

We host a variety of fun events appealing to our community of interest groups, ranging from an annual Dodgeball tournament benefiting JDRF Austin, to celebrating Diwali, to quarterly culture events following our townhalls that include something for everyone!

Kelley

Sr. Community & Culture Champion

How has your career grown since starting at the company?

I started on Helpdesk, after 2 years got training and certification as Salesforce Administrator, now working in that role at Q2.

Andy

Salesforce Admin.

How would you describe the company’s work-life balance?

I had no idea when I decided to come to Q2 how much fun working here would be. While we work hard to drive big results, we also find opportunities to have a great time. This is the first work environment where I truly feel that I have found a supportive work family.

Taylor

HR Business Partner

What are Q2 Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications
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