Q2
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Austin, TX

Project Manager at Q2

| Austin
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Q2 is seeking a Technical Project Manager for our Continuous Delivery group based in Austin, TX. In this role you will work in a collaborative, agile/hybrid environment to extend and customize the Q2 Platform to meet the requirements of our ever-growing Financial Institution client base. This is your chance to join a high-performance team that is pushing the boundaries of technology to deliver and support custom code for clients. If you love problem solving and going above and beyond to satisfy clients and their ever-changing needs, then this is the position for you. The ability to effectively communicate with Product Owners, Scrum Masters, Project Managers, Implementation Engineers, Clients, Developers, and Management will ensure a successful career with our growing team.

RESPONSIBILITIES:

  • Partner with clients to understand business requirements and expectations.
  • Design and execute project plans and documentation to deploy Q2 solutions.
  • Direct project resources to complete tasks in a timely manner.
  • Work closely with the client and team to problem solve issues that arise.
  • Track status and provide updates in relation to overall implementation process.
  • Recognize gaps in the work group’s ability to meet customer needs and deliver on-time projects; take appropriate action to achieve and exceed expectations.
  • Work with Solutions Architects and Development to ensure suggested solutions are feasible.
  • Act as key liaison and manage expectations of key sponsors and client executive staff related to timing, functionality and back-office requirements needed to support a successful go live.
  • Train and educate clients on the product and configuration options.
  • Interact with senior Q2 leaders and 3rd parties.
  • Responsible for ensuring that all security, availability, confidentiality and privacy policies and controls are adhered to in interactions with clients, vendors, and peer teams.

 

EXPERIENCE AND KNOWLEDGE:

  • Bachelor’s Degree in related field or equivalent experience
  • 5-8 years’ previous work experience in similar role
  • Project Management Methodology exposure preferred (PMP or PMI)
  • Agile exposure preferred (CSM or CSPO)
  • Strong analytical and problem-solving skills
  • Familiarity with enterprise software deployment architecture and methodologies
  • Experience building documentation and project plans using MS Excel, Word, and PowerPoint
  • Experience managing expectations and providing creative solutions to priority conflicts for high-profile clients.
  • Ability to develop new initiatives and processes that produce higher levels of customer satisfaction while reducing expenses and shortening project durations.
  • Ability to organize and execute multi-facet software deployments.
  • Capable of assessing project risks and related mitigation steps.
  • Ability to convey technical concepts to business-oriented banking project teams and interact with senior technical internal resources.
  • Possess project leadership qualities.
  • Client first attitude and commitment to satisfaction
  • Strong written and oral communication skills
  • A relentlessly positive disposition.
  • Excellent people and teamwork skills.
  • Ability to remain calm, diplomatic, and cooperative under stressful conditions.
  • Attention to detail, exceptional follow-through, the ability to prioritize, stay organized, and multi-task in a fast-paced environment.
  • Prior experience with Salesforce (or other CRM tools) and SharePoint preferred.
  • Occasional travel to client sites as needed.
  • Regular after hour go-live commitments.

At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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Where we are

Our HQ is in North Austin, near Lakeline Mall area with easy access to multiple highways and the Toll road.

Technology we use

  • Engineering
  • Product
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • DjangoFrameworks
    • Node.jsFrameworks
    • TensorFlowFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • TeradataDatabases
    • ConfluenceManagement
    • TrelloManagement
    • WrikeManagement

What are Q2 Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications

An Insider's view of Q2

What are some social events your company does?

We host a variety of fun events appealing to our community of interest groups, ranging from an annual Dodgeball tournament benefiting JDRF Austin, to celebrating Diwali, to quarterly culture events following our townhalls that include something for everyone!

Kelley

Sr. Community & Culture Champion

How has your career grown since starting at the company?

I started on Helpdesk, after 2 years got training and certification as Salesforce Administrator, now working in that role at Q2.

Andy

Salesforce Admin.

How would you describe the company’s work-life balance?

I had no idea when I decided to come to Q2 how much fun working here would be. While we work hard to drive big results, we also find opportunities to have a great time. This is the first work environment where I truly feel that I have found a supportive work family.

Taylor

HR Business Partner

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