About Us:

Cart.com is an ecommerce software and services company on a mission to democratize ecommerce and give digital merchants the freedom to grow. We are integrating all the pieces of the ecommerce value chain brands need to thrive, creating a truly end-to-end Ecommerce-as-a-Service platform that helps third party brands move faster, grow more quickly, and deliver on their promises more completely.

Cart is seeking a Project Manager to drive flawless execution of complex projects and initiatives in our Ecommerce as a Service (ECaaS) environment. Your primary responsibilities are quality, on-budget, and on-schedule delivery of solutions. Areas of responsibility include project schedule variance, project financials, project success, project scope variance, project team utilization, and consistent high level of client satisfaction. We are looking for someone who is professional, reliable, and pays attention to detail. The ideal person will be comfortable at an early stage start-up, be a team player, and flex to accomplish results as both a team leader and as an individual contributor.

Responsibilities:

• Provide leadership and oversight on various projects of a complex nature. Responsible for planning, developing, and executing schedules to ensure timely completion of project deadlines and milestones. 
• Mange day-to-day communications and expectations with all relevant internal and external stakeholders throughout the lifecycle of the project to ensure its success.
• Facilitate regular status meetings via phone, video chat, and, when needed, in-person meetings; generate and present weekly status reports. 
• Collaborate with internal teams, third parties, and client stakeholders to ensure activities are planned and executed in a timely manner in accordance with project schedule. 
• Creatively solve problems and brainstorm solutions while communicating difficult information in a timely and tactful manner. 
• Control quality by reviewing deliverables prior to client presentation; enhance deliverables as needed; suggest process improvements when appropriate; and ensure final acceptance. 
• Manage change requests for all scope, schedule, or budget changes. 
• Create, maintain, and execute detailed project plans. 
• Coordinate task assignments, monitor progress, and ensure proper task completion. 
• Identify resource needs and collaborate with Delivery Operations to ensure optimal project staffing. 
• Ensure client’s business objectives and KPIs are captured, understood, and measurable. 

Experience:

• Bachelors degree in a business-related field such as Business Administration, Management, or Information Systems. 
• 3+ years experience in a project management role (including risk, issue, dependency, process, and milestone management) in the technology space, preferably SaaS.
• Demonstrated leadership, relationship-building, teamwork, and collaboration skills with a proven ability to manage complex projects through to completion. 
• Proven ability to manage cross-functional teams, people, clients, and other third-party relationships. 
• Budget and financial management including profit/loss, billing, and earned value management. 
• Ability to manage and prioritize multiple projects. 
• Ability to translate between technical and non-technical people. 
• Ability to identify innovative ways to implement projects within established timeframes. 
• Strong communication skills (written, verbal, and presentation). 
• Ability to coach, mentor, resolve conflict, and negotiate for positive outcomes. 

Bonus Points:

• Experience working at a SaaS or professional services company such as an agency or consulting firm. 
• Experience managing complex SaaS implementation and/or web development projects. 
• Experience working in the ecommerce industry. 
• Experience with ecommerce platforms. 
• PMP certification. 
• Experience with JIRA and/or ClickUp. 

OUR CORE VALUES:

These aren’t just buried somewhere in an employee manual. We live and breathe them. They are on the walls and live in our hearts. They come up constantly in conversations and actions. They govern the decisions of the newest hire all the way up to our CEO:

WE ARE OBSESSED WITH BRANDS

We live for brands and are fanatical about their success.

WE THINK BEYOND THE BOX

We explore new ideas and discover creative solutions. We think openly about how to serve brands and solve problems.

WE DON'T GIVE UP

No one expected this to be easy. We are resilient— we dig in and keep going.

WE SPEAK UP

Every person here has an obligation to question norms, voice concerns, and offer their perspective.

WE WORK TOGETHER

We work with integrity and respect, ask for help, and extend the same help to others.

WE ARE HUMAN

Our people are our biggest strength. We have fun and make real connections with one another and with the brands we serve.

Cart.com is deeply committed to building a diverse and inclusive workplace. We’re proud to be an equal opportunity employer, seeking to identify and onboard people from all walks of life. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neurodiversity, disability, age, or veteran status, or any other non-merit based or legally protected grounds.

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