Who We Are

At SecureLink, we take our jobs seriously, but ourselves - not so much. We're a results-driven team that isn't afraid of a challenge and understands the team effort required to accomplish something great. We're also people-oriented, so respect, teamwork, collaboration, and culture are some of our top priorities. 

When you work for SecureLink, you're making a difference. As the industry leader, it's our mission to secure the most critical systems and highly sensitive data of organizations around the globe. SecureLink provides security, privacy, data governance, and compliance solutions for companies across multiple industries, including healthcare, critical infrastructure, manufacturing, government, legal, and gaming. Whether you're helping organizations implement secure third-party remote access, developing innovative solutions using the most advanced machine learning and artificial intelligence tools and approaches, providing mission critical support or contributing to our sales and marketing efforts, you're making the world a more secure and safe place while working at SecureLink.

Our Vision

At SecureLink, we value authenticity over perfection. We know that coming as you are can feel unsafe in some work environments. SecureLink employees and leadership are working to create an empowering environment for everyone. We are committed to the ongoing examination of our practices, candid evaluation of our own biases, data-informed improvements, and respectful forums for voicing our honest perspectives and feedback. We foster a workplace environment marked by creativity, collaboration, and most importantly, kindness. Different ideas, perspectives, and backgrounds create a stronger and more creative work environment that delivers better results.

We embrace differences and do not discriminate on the basis of actual or perceived race, ethnicity, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital/family status, veteran status, sexual orientation, gender identity and expression, genetic information, political affiliation, neurodiversity, socioeconomic background or any other characteristics that make us unique.

Choose Where You Work

At SecureLink, we believe trust is an essential ingredient for building productivity in the workplace. We want to ensure that all of our employees feel both safe and productive. Our employees have the option to work 100% remotely, 50% remotely, or 100% from our physical offices located in Austin, TX, Nashville, TN, and San Jose, CR. 

What You'll Do 

We're growing our team and are looking for a Project Manager to help with the successful deployment of our solution to new customers. Project Managers ensure that all project outlines/timelines are met and are suitable to customer's requirements and business environment before go-live. As a PM, you'll be hands-on throughout the entire implementation process executing a clear and concise project plan and ensuring that we're delivering on everything promised. As timelines change and obstacles emerge, you'll expertly navigate around the challenges and figure out ways to keep the implementation moving along. Day-to-day responsibilities include: 

• Review new customer information from sales, complete documentation & initiate project, reach consensus with customer stakeholders to establish a timeline and project plan
• Schedule and leads customer project meetings, record meeting minutes and action items
• Deliver weekly update emails to customer stakeholders, escalating stalled or blocked items appropriately
• Identify potential roadblocks and offer solutions/alternatives to adhere to the project timeline, routinely updating internal and customer stakeholders on milestone progress
• Track project deliverables, ensure that internal resources perform the appropriate activity in a timely manner to conclude projects for customers and follow internal escalation processes to address any blockers
• Attend and escalate issues in internal meetings with PMO & project resources
• Use internal systems and follow processes to ensure optimal internal communication and forward progress
• Record results and key metrics for project tracking and evaluation
• Complete handoff process to Customer Success & Account Management at project conclusion
• Elicit customer satisfaction feedback and follows up on actionable items

What You'll Need

• 2+ years of experience working with projects in technology or similar field, including 1 year of experience coordinating or managing teams in a project-related setting
• Best practices for data entry and documentation, leading project meetings
• Excellent written and verbal communication skills
• Best practices for customer service
• Strong attention to detail
• Ability to work in cross-functional teams
• Time management skills
• Solution and goal-oriented

Why Choose Us

SecureLink doesn't just Have Fun Creating Value Over the Long Run (HFCV/LR) for our customers and shareholders, we Have Fun Creating Value in the lives and careers of our employees. SecureLink invests in employee development including extensive job and product training, access to LinkedIn Learning, monthly knowledge sharing sessions, career pathing, professional development, and more. Benefits also include:

• Medical, dental, and vision insurance - SecureLink pays 100% of the premium for employees and 75% for dependents.
• We contribute generously to your HSA (75% of the IRS maximum allowable).
• We help you save for retirement. We contribute equivalent to 3% of your annual base salary to a 401k.
• Employees enjoy unlimited PTO, including the time to volunteer.
• We give $100 per month towards cell phone reimbursement.
• At the office, employee perks include two meals a day, bringing your dog to work, and an onsite gym.

#BI-Remote