The Provisioning Specialist carries out the administrative and support functions of provisioning certain customers within Salesforce.com as part of the contract operations team within the legal department. This position will provide provisioning support for the direct, channel and relationship management sales teams.

RESPONSIBILITIES:

• Required to interact internally with co-workers, regional sales managers, account managers and executives.

• Enter, maintain and ensure the integrity of contract data within Salesforce including but not limited to accuracy and timeliness of dates (service order start dates, terminations and adjustments to existing license counts).

• Review an opportunity for correctness based on the current contract and previous provisioning orders.

• Audit the previous provisioned orders and reconcile the new orders and previous orders based on the current provisioning contract and Salesforce changes.

• Create, maintain and update per instructions all miscellaneous documentation and checklists to account for new customers, existing customer changes and terminated customers.

• Ensure that contracts are thoroughly reviewed for applicable licensing requirements prior to provisioning the customer in Salesforce.

• Reply timely to interdepartmental and intradepartmental requests.

• Work independently and with little supervision, managing and documenting work assignments in Salesforce and addressing any concerns/requests by the applicable deadlines.

KNOWLEDGE AND SKILLS:

• Up to 1+ years of relevant contract and/or provisioning experience

• Must be task-oriented and be able to manage a wide variety of responsibilities that can change on a daily basis

• Must be organized, flexible and be able to work alone or as a member of a team

• Strong written and verbal communication skills

• Self-motivated with strong organizational skills

• Courteous and professional

• Strong experience with Microsoft Office, Excel and Salesforce

• Accounting knowledge is a plus.

• High attention to detail

• Sound verbal and written communication skills

• Ability to identify and resolve problems in a timely manner; gather and analyzes information skillfully; and maintain confidentiality

At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.