Reference Program Manager at SailPoint

| Austin
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SailPoint is seeking an experienced Reference Program Manager to join our operations team to manage all aspects of our customer reference program. We are looking for a well-rounded program manager who has a passion for identifying key customers that can serve as references through case studies, quotes, prospect calls, blog posts, video testimonials, and more. This role is highly visible and cross-functional, requiring regular communication with SailPoint’s customer marketing, sales leadership, customer success, and operations teams. This individual will also need to manage timely deliverables with strong communication and cross-functional partnering skills. Successful candidates will have experience working in and evolving customer reference programs. Candidates should like working with fast-paced teams, leading cross-functionally, and having autonomy to drive initiatives. This role will be part of our Global Revenue Operations team.

 

Responsibilities:

 

  • Manage all aspects of the customer reference program
  • Facilitate customer references that aligns to sales, product growth, and key SailPoint initiatives
  • Work with Sales and Customer Success to identify references to speak with prospects and customers
  • Identify needed reference content and liaise with customer marketing to generate content
  • Partner with the community team to promote content in the community and key user groups
  • Drive reference program operations initiatives across platforms and marketing channels while synthesizing multiple sources of data to provide strategic recommendations
  • Analyzes all aspects of reference program performance
  • Prepares reference program performance reports, presentations
  • Continues to evolve and drive the program towards industry best practices

 

Qualifications:

 

  • Bachelor’s degree preferred or equivalent experience
  • 4+ years program/project management experience, preferably with SaaS solutions
  • Effective Communication: Deliver oral and written communications that are impactful and persuasive with their intended audience
  • Extremely self-motivated with a diligent work ethic
  • Strong attention to details
  • Ability to multi-task and prioritize requests, working under deadlines­­­­­­­­­­
  • Positive attitude
  • Proven track record of successfully handling stakeholder relationships at all levels
  • Good analytical skills
  • Experience with the following platforms: Salesforce, Gainsight, Tableau
  • Experience building and/or evolving reference programs

 

 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • SqlLanguages
    • Twitter BootstrapLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • MySQLDatabases
    • RedisDatabases

Location

11120 Four Points Drive, Austin, TX 78726

What are SailPoint Perks + Benefits

SailPoint Benefits Overview

Experience a Small-company Atmosphere with Big-company Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Diversity
Documented equal pay policy
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Acme co. sponsors family oriented events Semi-annually.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Acme Co. hosts company outings Annually.
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like The ability to attend job related conferences and seminars.
Lunch and learns
Acme Co. hosts lunch and learn meetings once per month.
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