Salesforce Administrator

| Austin
The Salesforce Administrator is responsible for executing the day-to-day configuration, support, maintenance, and improvement of a complex ecosystem. This is a highly visible role and essential to ensuring that the platform supports mission-critical business functions. As such, you will work closely with leaders and subject matter experts across all business units to ensure the platform is supporting end-user needs while providing an exceptional user experience. 
Reporting to the Salesforce Architect, you will be part of our Salesforce team based in our Austin office.
What You’ll Be Doing - the day to day

· Administer and support the design and configuration of standard and custom objects, roles, profiles, workflows, custom fields, validation rules, page layouts, etc.
· Manage license, role, and profile assignments for user onboarding, offboarding, and role transitions.
· Provide Level 1 support to troubleshoot end-user issues, and either resolve or escalate to a developer as appropriate.
· Work with stakeholders to create and maintain reports and dashboards that monitor key metrics and drive business decisions.
· Work with data owners to identify and resolve data quality issues according to data governance best practices. 
· Build out and maintain the data dictionary.
· Create end-user training documentation that promotes self-service and enablement, onboard new users, and train existing users when knowledge gaps are identified or as new processes and tools are implemented.
· Create and maintain a standard level of team technical documentation on processes and configurations.
· Identify inefficiencies in current business processes, configurations, or automations, and recommend improvement opportunities.
· Coordinate with 3rd party contractors to answer questions on configurations and processes. Perform user acceptance testing on developed solutions.
· Lead data migrations of acquired companies into Salesforce. Document acquired company workflows, identify where gaps exist compared to established workflows, and determine solutions for bridging the gaps. Map, cleanse, and import data. Provide end-user training to acclimate end users to the ESO Salesforce instance and all established processes and procedures. 
· Work with stakeholders and Salesforce developers to create comprehensive user acceptance testing plans for larger/complex features, and coordinate testing execution with the required stakeholders. 

Who You Are - the essentials 

· Salesforce Administrator certification required. Advanced Admin certification a plus.
· 1-3 years of experience as a Salesforce Administrator at a SaaS company
· Deep knowledge of Sales Cloud, Service Cloud, and Communities on the Lightning platform, including building best practice workflows with Process Builder and Flow.
· Experience with DataLoader and DemandTools (or similar)
· Proficient at analyzing business requirements and creating user stories, design requirements, and acceptance criteria.
· Experience with software development and release best practices, including working in a sandbox and obtaining proper levels of sign-off prior to promoting solutions to production.
· Experience designing, delivering, and maintaining end-user training curriculum.

Who You Are - the desirables (It’s a plus if you have): 

· Experience with integrations to 3rd party tools such as Conga, TaskRay, Marketo, and Dell Boomi.
· Experience with Agile Development and SCRUM methodology
· Salesforce CPQ administration experience, including creating new products/price books.
· Knowledge of security and compliance best practices.
· Previous experience with acquisition integration.

Benefits & Perks
ESO offers a comprehensive suite of benefits to promote health and financial security for our employees and their families. For full-time employment you this includes:

- Competitive health plans (medical, dental, & vision insurance)
- PTO (starting at 20 days) & 12 company holidays
- 401(k) with company match
- Telemedicine service provided by ESO
- Savings accounts (FSA, HSA, DCA)
- Employee Assistance Program (EAP)
- Annual health and wellness reimbursement
- Peace of mind benefits such as life insurance, disability insurance, and worksite benefits
- Paid parental leave, new child program, & flexible parental return-to-work options
- Casual office environments and unlimited office snacks and drinks
About ESO
ESO is a fast-paced, growing data, technology, and research company passionate about improving community health and safety through the power of data. We pioneer innovative, user-friendly software to meet the changing needs of today’s EMS agencies, fire departments, and hospitals. We’re small enough to be nimble and fun, but big enough to be a great place to work. We serve thousands of customers out of our US offices and our Belfast, Northern Ireland office. 
Are you ready to Make a Difference? At ESO, we believe in bringing your true self to work every single day. If you don’t match all the qualifications on the job description, we encourage you to apply anyway! We are looking for passionate, innovative, and authentic people to help drive our mission. 
All offers are contingent upon a successful background check. 

ESO is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity and affirmative action employer. We invite you to consider opportunities at ESO regardless of your gender; gender identity; gender reassignment; age; religion; race; national origin; political affiliation; sexual orientation; disability; veteran status; or other non-merit factor.

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Technology we use

  • Engineering
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11500 Alterra Parkway, Austin, TX 78758

What are ESO Perks + Benefits

Friends outside of work
Eat lunch together
Intracompany committees
ESO has a culture committee with representatives from multiple locations and functions, focused on promoting a positive culture and environment for all ESO employees.
Daily sync
Open door policy
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Diversity manifesto
Hiring Practices that Promote Diversity
ESO is dedicated to inclusive recruitment and hiring to promote our commitment to diversity, inclusion and belonging.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
ESO employees can contribute up to $2700 annually to their FSA
Disability Insurance
ESO provides STD to all employees at no cost. This benefit covers up to 60% of an employee's weekly Salary if out on leave. Employees can also enroll in LTD voluntarily.
Dental Benefits
ESO has two dental plans to choose from, with each plan covering 100% preventative and diagnostic coverage. Our high dental plan also includes benefits for orthodontia.
Vision Benefits
The vision benefits plan covers eye exams with a $10 copay, and includes $150 allowance for glasses and contact lenses.
Health Insurance Benefits
ESO has five medical plans to choose from, including a $0 deductible plan, and a HDHP plan, which includes a HSA account for all enrollees.
Life Insurance
ESO provides Basic Life & AD&D at no cost to employees. Additional Voluntary Life insurance is equal up to $500,000, or five times an employee's annual salary. Spouse and Child Life also available.
Pet Insurance
Wellness Programs
ESO provides a $250 Health & Wellness reimbursement for all employees on an annual basis. This can be used for gym memberships, nutritionist appointments, exercise equipment and much more!
Team workouts
ESO's team fitness initiatives include employee led fitness groups.
Mental Health Benefits
ESO provides an Employee Assistance Program at no cost to employees. This includes unlimited telephone access to EAP professionals 24/7 and 6 face to face visits per calendar year.
Retirement & Stock Options Benefits
Employees are eligible to enroll in ESO's 401(k) plan after six months of service. 401(k) will vest automatically for employees, with no additional waiting period after the initial six months.
401(K) Matching
ESO provides employees with a 401(k) matching plan managed by Human Interest. We match 2.5% of contributions up to 5% of an employee's annual gross pay.
Company Equity
Performance Bonus
ESO offers performance bonus plans to certain leadership positions.
Child Care & Parental Leave Benefits
Child Care Benefits
ESO offers a Dependent Care Flexible Spending account designed to help offset dependent care costs for children under age 13
Generous Parental Leave
ESO provides up to 10 weeks paid leave for birth & bonding or 4 weeks of leave for bonding only. We also provide a car seat and week of free meals for the new parent
Flexible Work Schedule
ESO provides employees with a flexible work schedule that includes flexible start and end times.
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of unpaid family medical leave.
Vacation & Time Off Benefits
Generous PTO
ESO employees receive between 20 and 30 days per year of paid time off based on years of service. This amount is prorated in the employee's first year.
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
ESO hosts company outings periodically.
Game Room
ESO's game room includes Ping Pong, Pool Table, Video Games, Darts and a tv with streaming capabilities.
Stocked Kitchen
ESO has a fully stocked kitchen including unlimited snacks, coffee and sodas.
Happy Hours
Happy hours are hosted on occasion at the team's discretion or for the larger group.
ESO offers employees free onsite parking.
Fitness Subsidies
ESO will reimburse up to $250 per year for qualified health and wellness expenses such as gym memberships, yoga classes, smoking cessation, etc.
Professional Development Benefits
Lunch and learns
ESO hosts lunch and learn meetings on occasion.
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