Salesforce Administrator
We’re constantly working towards making Canva the best place to work, for everyone. We believe deeply that bringing together diversity of thoughts, perspectives and expression is key for building the best product for our equally diverse community all around the world. We celebrate uniqueness and whatever makes you, you and encourage everyone who wants to help us transform the way the world designs, to join us on this journey. We value all different types of experiences. If you don’t think you quite meet all of the qualifications, we’d still love to hear from you.
About Us
At Canva, our mission is to democratise design and empower creativity for anyone and everyone, on every platform. Inspired by a team of talented thinkers, an amazing culture and a remarkable growth trajectory – we’re out to change the world, one design at a time.
Since launch in August 2013, we have grown exponentially, amassing over 60 million monthly active users across 190 different countries who have created more than 6 Billion designs. We are one of the world’s fastest-growing technology companies and we have only achieved about 1% of what we want to do.
The Salesforce Admin at Canva is part of the Business Systems team that is responsible for the Sales Cloud implementation.
Our team enables continuous improvements to the application and supports our Product, Marketing, Sales, Finance and Legal business partners; responsibilities include responding to service requests, incidents and enhancements and driving automation to increase efficiency in business processes. The right candidate has deep technical experience in all the capabilities and functionalities of the Salesforce.com platform and a proven track record of driving best practices and processes in Salesforce administration.
What you'll do
- Administration of the production and sandbox Salesforce environments; responsibilities include configuring profiles, roles, security settings, sharing rules, custom objects, custom fields, page layouts, workflow, validation rules, approvals, dashboards, reports, etc.
- Monitor and maintain security across the Salesforce platform. Enforce Information Security policies in Salesforce to restrict access of data and system processes to authorized users
- Monitor and optimize Salesforce configuration to maintain peak system performance. Apply best practices across Salesforce environments to ensure maximum uptime, data quality and optimized Salesforce response time
- Perform trend analysis, and develop action plans for improving SLAs and reducing case volume and problems
- Incident troubleshooting, resolution and technical root cause analysis to permanently resolve problems
- Build and maintain best processes to support admin functions such as onboarding, security audits, system monitoring, reporting & analytics
What we're looking for
- Strong technical knowledge of Salesforce administration and configuration
- Hands on experience troubleshooting technical issues on Salesforce platform end-to-end (Application, Database, Network & Integration layers)
- Self-motivated, flexible, team player with solid multi-tasking, time management & organization expertise with the ability to manage multiple and often changing priorities
- Attention to detail with the ability to analyze and solve complex problems as well as provide documentation, guidance and instruction to users
- Salesforce Certified Administrator (Preferred)
Benefits
- Competitive salary, plus equity
- Flexible working hours, we value work-life balance
- Professional education allowance
- Generous parental leave policy
- Fun and quirky celebrations
- Competitive 401k plan
- Competitive full health care plan
One of our core values at Canva, “Being a force for good” means we are actively working towards a world that isn't just good for a small few, but one that’s good for everyone. We believe deeply that bringing together diversity of thoughts, perspectives and expression is key for building the best product for our equally diverse community. To achieve this, we need to constantly work towards making Canva the best place to work, for everyone.
We make hiring decisions based on your experience, skills and passion. If you’re keen to apply and need reasonable adjustments or would like to note which pronouns you use at any point in the application or interview process, please let us know.