Senior Agile Program Manager

| Austin
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CLEAR's mission is to strengthen security and create frictionless experiences for consumers. We believe you are you and by using your biometrics - your fingerprints, eyes, and face - we keep you moving. Imagine a world where you can do virtually everything you need to – breeze through the airport, buy a beer at the game, check-in at the doctor's office, access your office building, and more – without ever pulling out your wallet or phone. Now in 60+ airports and other venues nationwide, you are your ID, credit card, ticket, reservation and more with CLEAR.

We're defining and leading an entirely new industry, obsessing over our customers, and investing in great people to lead the way. Recently named on CNBC's Disruptor 50 List and winner of the SXSW Interactive Innovation Award, we're working tirelessly to create frictionless customer experiences for our 4.3+ million members across the country.

We are seeking a Senior Agile Program Manager to enable our engineering department's program delivery success. This person has a strong drive to optimize and evolve our rapidly expanding environment as we scale our platform. This individual has a strong track record of leading the delivery of an effective, highly-available, and flexible technology platform in a hyper-growth environment where priorities shift quickly.

Note: By applying for this role you will be considered for placement across product development, cloud engineering, network engineering, cyber security and technology operations. Please indicate if you have a preference in a cover letter. 


What You Will Do

  • Lead the cross-functional delivery of a range of technology deliverables using advanced negotiation, facilitation, planning and dependency management techniques.
  • Use Agile project methodologies to drive continuous incremental delivery against quarterly / annual roadmap objectives
  • Collaborate with technical and product teams to break complex multi-disciplinary technology projects into prioritized and properly scoped plans of action
  • Demonstrate ownership of the entire project lifecycle from beginning to end 
  • Facilitate release planning activities across teams
  • Create clear visibility into status and progress within the team and for stakeholders
  • Identify and manage cross-team dependencies and risks; define and drive mitigation plans
  • Run retrospectives to remediate operational and process gaps
  • Forecast completion estimates using empirical data and stated assumptions
  • Assist technology leadership with developing a strategic roadmap for CLEAR's systems, architecture, and practices.
  • Lead teams as an agile coach / servant leader 
  • Advocate for agile principles and help negotiate agreements between teams; facilitate productive communication between teams and among teammates
  • Be a champion for CLEAR’s values; advocate for trust, integrity and openness
  • Help balance project work with ongoing technical and administrative tasks, particularly to elaborate when process or technology improvements may be warranted.
  • Lead continuous improvement by identifying and remediating cross-functional process gaps across your teams and the technology organization at large. 
  • Ensure that CLEAR's processes and artifacts are helping us to deliver rapidly and with agility.


Who You Are

  • Bachelor's Degree and 6-10+ years of relevant project management experience
  • Must have both agile and waterfall delivery experience
  • Scrum Alliance CSM / CSP certification or PMI’s Agile Certified Professional (ACP) preferred, SAFe or other scaled agile certifications a plus!
  • Selfless, humble, compassionate; you are a relentless optimist in the face of adversity.
  • Strategic thinker with strong customer focus.
  • Strong analytical and project management skills with demonstrated ability to prioritize, track, and deliver results.
  • Able to build, manage, and work with multiple teams to achieve defined goals.
  • Can communicate effectively to establish cooperative working relationships; able to communicate technical issues to technical and non-technical audiences. 
  • Must be able to help course correct continuously as new priorities and new information becomes available
  • Experience operating in a security sensitive environment preferred.
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Technology we use

  • Engineering
  • Product
    • JavaLanguages
    • JavascriptLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • PostgreSQLDatabases
    • ConfluenceManagement
    • JIRAManagement

Location

We're in a fabulous co-working space that has a ton of perks + community support! Huge plus: dog friendly + community networking events + happy hours!

An Insider's view of CLEAR

What projects are you most excited about?

Everyday I get to work on products that give time back to our customers; we leverage biometrics to let you be you so there’s less time spent in line. And as the technologies we use at Clear become more ubiquitous, we are on the forefront of ensuring the safety of our customers’ data and quality of their experience at every turn.

Kerry

Full Stack Engineer

How has your career grown since starting at the company?

Since joining CLEAR in 2014, I have had several opportunities to take on new and expanded responsibilities, often because I spotted opportunity and raised my hand to take it on as the company’s needs have evolved along with its growth.

Leah

Chief of Staff

What kinds of technical challenges do you and your team face?

We constantly fight tech debt and have the buy-in from management and business to spend 25% of effort each sprint addressing tech debt. We call it the sustainability budget. This ensures the code is well designed, maintained and fun to work with. You'll do the best work of your career.

Dee

Senior Director, Engineering

What are CLEAR Perks + Benefits

CLEAR Benefits Overview

As a customer-centric culture, our goals are driven by anticipating and solving for our customers’ needs. Considering our team members are the ones who make it happen every day, we are equally focused on our team members’ needs. We believe that leading a full life is the key to happiness and success.

Culture
Daily stand up
Pair programming
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Company Outings
Professional Development Benefits
Lunch and learns
Acme Co. hosts lunch and learn meetings weekly.
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