Senior Consultant - Client Services

| Austin

We're a software engineering and development consultancy that believes there’s a better way - to build software, to work with clients, and to do business. And we know finding the better way starts with who you work with. As a Senior Consultant, you will be an expert contributing to different phases of the client life-cycle including definition of the problem, scoping, creation of the solution, development and delivery of the final solution.

Your Role on Our Team 

Client Engagement Management

  • Develop strategic, lasting relationships with client
  • Be the voice of the customer and drive the engagement structure with client, sales and delivery
  • Proven track record of providing service excellence by identifying key client business issues, determining client needs, evaluating and validating analyses and developing recommendations for the client in the context of the overall engagement
  • Advise clients, manage teams, execute projects and deliver results
  • Understands client’s strategic partnerships and how best to leverage them
  • Helps team establish and maintain client relationships
  • Participate in development and presentation of client presentations to C-suite

Program/Project Delivery

  • Proven track record of successfully delivering transformative software systems
  • Oversee the quality of deliverables and effectively manage high performing teams and ensure exceptional performance
  • Coordinate and track project schedule, budget, & scope.
  • Work with the implementation team to identify & implement solution, including UI/UX and backend development.
  • Communicate regularly with the client and internal Headspring stakeholders regarding project status, risks, & issues.
  • Manage activities for multiple projects across all project phases, including initiation, planning, execution, monitoring & control, & closure.
  • Work collaboratively with various project stakeholders, including business & technical teams.
  • Manage the day-to-day activities of the project & team, including daily standups, task assignment, demos, & status.
  • Anticipate bottlenecks, provide escalation management, anticipate and make tradeoffs and balance business needs with technical constraints
  • Create, maintain and disseminate project/program information to stakeholders
  • Experience establishing and implementing best practices and obtaining buy in from key stakeholders

Proposal Development

  • Ability to lead proposal development and pursuits for various client programs

Mentor and People Management

  • Mentor project team as well as other project leads in order to encourage growth
  • Act as mentor and coach, providing continual guidance and oversight to junior staff

Internal Capability Building

  • Thought Leadership – develop and enhance Headspring’s methods, tools and templates to deliver better client experience
  • Design and rollout best practices across the organization
  • Proactively recognize and drive opportunities to simplify processes 

Technical Experience

  • Solution creation and understanding of how software is built and delivered is critical
  • Experience eliciting business and technical requirements from a client and translating them into user stories

What You Bring to Our Team 

  • 7+ years hands-on project leadership experience and client engagement in a software consulting environment
  • Experience defining and managing KPIs
  • Proven track record of providing service excellence by identifying key client business issues, determining client needs, evaluating and validating analyses and developing recommendations for the client in the context of the overall engagement
  • Demonstrated ability to find additional areas to provide value to clients
  • Experience eliciting business and technical requirements from a client and translating them into user stories
  • Experience establishing and implementing best practices and obtaining buy in from key stakeholders
  • Proven track record of successfully delivering transformative software systems
  • Managing staff and providing valuable, actionable feedback
  • Strong operational understanding and ability to analyze cost/benefit trade offs
  • Exceptional presentation and communication skills with an executive presence
  • Strong process improvement and change management skills
  • Strong project and program management skills
  • Ability to navigate difficult conversations with clients and staff
  • Ability to adapt communication skills to different communication style & preferences
  • Flexible management approach depending on the needs of the particular client/project
  • Analytical skills/critical thinking and demonstration of creative problem solving skills
  • Highly motivated and independent working skills, while mentoring others to enable team-wide success

Perks of Joining Our Team

Work hard, work well, and enjoy doing it - we'll take care of the rest! Our total compensation package includes competitive salaries, generous PTO, Retirement contribution matching, continuous education stipend, and excellent healthcare coverage with really low premiums. We invest in your career development with the tools and training you need, like our weekly lunch & learn sessions where teammates present on emerging trends in technology, software engineering, and consulting. Our employee referral program is unique too – not only do you receive an excellent monetary bonus when a referral is hired, but we match that bonus amount with donation to a non-profit organization of your choice, and then we do it all again at their one-year anniversary! And of course, our fully loaded kitchen will keep you fueled while you work side-by-side with other talented, committed, enthusiastic team members. At this point you’re likely not surprised to learn that we’ve won a lot of awards for being one of the Best Companies to Work for, but don't take our word for it - check us out on Glassdoor, LinkedIn, and Built in Austin!

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavascriptLanguages
    • Microsoft AzureLanguages
    • AWSLanguages
    • HTML5Languages
    • CSS3Languages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • Twitter BootstrapLibraries
    • AutoMapperLibraries
    • MediatRLibraries
    • FixieLibraries
    • NUnitLibraries
    • xUnitLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Backbone.jsFrameworks
    • Node.jsFrameworks
    • ASP.NET CoreFrameworks
    • .NET CoreFrameworks
    • AppVeyorFrameworks
    • Octopus DeployFrameworks
    • VSTS DeployFrameworks
    • NServiceBusFrameworks
    • Azure Service FabricFrameworks
    • DB2Databases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • Neo4jDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • SQLiteDatabases
    • Azure CosmosDBDatabases
    • BalsamiqDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • WordpressCMS
    • SalesforceCRM
    • MailChimpEmail
    • SendGridEmail
    • MarketoLead Gen

Location

We're located just north of the Arboretum with an easy commute from anywhere in Austin, and plenty of dining options just a short walk away.
10415 Morado Circle, Austin, TX 78759

An Insider's view of Headspring

What’s the vibe like in the office?

Our offices are open, friendly, and down to business. You see pictures of past events, the jigsaw puzzle in progress, our bowling trophies, and also focused, heads-down work happening at the desks. We have friendly competitions that keep people engaged and having fun when they take a quick break from developing great software for our clients.

Erin

Senior Consultant

What kinds of technical challenges do you and your team face?

Every project is a chance to do something different. Sometimes we're adopting cutting edge tools and frameworks in a new code base and defining best practices, other times we might be helping migrate an ancient mission critical app in some now obscure language to a modern platform without breaking the way people use it. I never stop learning!

Nolan

Principal Consultant

What makes someone successful on your team?

Solving hard business problems with technology and being curious is key to success at Headspring. We invest a lot of time and energy in building our client’s capabilities to ensure they sustain success. When I joined Headspring, I was looking for an environment that provided intellectual stimulation and fast-paced action and Headspring delivers.

Vasudha

VP, Service Delivery

What is your vision for the company?

I want Headspring to be a place where our team can grow faster than they could anywhere else, and where they can help to deliver great software that transforms organizations and improves lives. We're growth minded, both as a business and as a team. I want to work every day to create an environment where all of that is possible.

Dustin

Founder & CEO

What projects are you most excited about?

One of the most exciting aspects of what we do is how we help our clients take a step back and learn how tech can make their whole organization better-to gain faster insights, to train people more quickly, and to be more responsive to their own customers. Tech doesn't have to just be a company problem to be solved, it can be a turbocharger.

Anne

Principal Consultant

What are Headspring Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Sabbatical
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement

Additional Perks + Benefits

Beyond the fun perks that you'd expect from any great company in Austin, we go out of our way to make our benefits valuable. We have a top-of-the-line medical plan, and we make sure it's very, very affordable for our team. Because we're growth minded and deliberately developmental, we also offer numerous benefits and channels to make it easy for you to keep investing in your career and personal growth. Our Grow and Give employee referral bonus gives thousands of dollars a year to charities and causes selected by our team members.

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