Restaurant365
Helping restaurants thrive!
Austin, TX
Remote

Senior Implementation Manager, Payroll

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Employer Provided Salary: $75,000-$85,000 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.

Restaurant365 is a young SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to make sure we are and always will be “Best in Class” ... and we want that for you too!


In 2019 Restaurant365 closed $88 million in Series C funding, bringing the total minority investment by Bessemer Venture Partners, ICONIQ Capital, and Tiger Global Management to $140 million, to support the company's vision of providing the best technology to the restaurant industry. As recently as June of 2021, Restaurant365 announced the acquisition of Compeat, a well-known provider of restaurant back office, workforce, and business intelligence software. Adding Compeat’s feature-rich products advances Restaurant365 further on the journey toward our goal of providing restaurant operators with a powerful tool that simplifies their lives and increases their profits. Serent Capital was added to our investor list as a result of this transaction.


Our diverse portfolio of clients includes well-known nationwide franchises as well as your favorite local spot. From fine dining to fast-casual…R365 does it all!


*Please note, this position can be based in Irvine, CA, Austin, TX, or remote

The Senior Implementation Manager, Payroll is responsible for leading and overseeing end-to-end new client implementations. The position requires great project management, accounting, payroll, training and teamwork skills to coordinate the tasks associated with each implementation. A successful Senior Implementation Manager, Payroll will have a proven track record of great attention to detail and the ability to stay two steps ahead on project tasks and timelines. This position will be required to manage multiple projects and tasks at once. The combination of technical knowhow, interpersonal communication, a strong sense of initiative and a drive to get the job done well will be critical to success.

How you'll add value:

  • Manage the full project lifecycle from kick-off to transition to Support and Customer Success.
  • Manage multiple implementation projects.
  • Facilitate clients resource planning and client meetings.
  • Create, track, and update project plans.
  • Setup and configure the payroll modules of the R365 platform to meet the unique needs of the customers.
  • Train customers to be self-sustaining on the R365 platform.
  • Contribute to ongoing process documentation.
  • Master some accounting and payroll features and tools within Restaurant365.
  • Provide industry, accounting, and solution expertise to customers and other team members.
  • Act as liaison between customers, product managers, and executive management to provide feedback to new feature developments.
  • Partner with the Accounting, Operations, and HIRE Implementation Coach to ensure a smooth and complete project.
  • Identify and communicate success metrics and drive improvements to both client and process.
  • Promote the platform value while you help customers recognize their goals and drive towards a successful, on-time rollout.
  • Collaborate with the sales team during the sales cycle on client discovery to ensure proper planning.
  • Deescalate customer issues effectively and respectfully.
  • Other duties as assigned.

What you'll need to be successful in this role:

  • 2+ years of R365 experience or equivalent
  • Ability to travel up to 15%
  • Strong accounting background with 2 year plus of bookkeeping experience
  • Strong project management skills
  • Familiarity with payroll maintenance and processing
  • Flexible and adaptable based on the needs of the client and internal team
  • Critical thinking and advanced problem solving skills
  • Solution oriented mindset with ability to articulate under pressure
  • Effective communication skills, both written and verbal, with the ability to articulate complex content with a simplified explanation
  • Strong technical aptitude with experience communicating across multiple platforms
  • Ability to prioritize and manage a pipeline of projects
  • Love to problem-solve
  • A passion for helping people get the most out of technology
  • Prowess for conflict resolution
  • DESIRED QUALIFICATIONS

  • Previous restaurant industry experience
  • Previous implementation or project management experience
  • General Exposure to Payroll

R365 Team Member Benefits & Perks

  • Competitive compensation package
  • Salaried Position: $75K-$85K
  • Ability to work remote or hybrid
  • Comprehensive medical benefits
  • 401k + matching
  • Equity Option Grant
  • Unlimited PTO + Company holidays
  • Wellness initiatives
  • Philanthropy events

Why join our amazing team?

  • We're a community that prides itself in creating innovative solutions and producing quality work
  • Our product is the secret ingredient that makes a real difference to restaurants nationwide
  • The open concept work environment that we've created is causal, collaborative, and cultivates communication

  • #BI-Remote

R365 was founded by an experienced team of software & finance veterans committed to developing an all-inclusive back-office solution. We help restaurants thrive! R365 is an Equal Opportunity Employer and we encourage all forward-thinkers who embrace change and possess a positive attitude to apply.

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What are Restaurant365 Perks + Benefits

Restaurant365 Benefits Overview

Competitive compensation package
Comprehensive medical benefits
R365 pays 100% of the premium for medical, dental, and vision insurance for employees
401k + matching
Team member stock options
Flexible PTO + Company holidays
Wellness initiatives
Philanthropy events

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Employee-led culture committees
Hybrid work model
President's club
Employee awards
Flexible work schedule
Remote work program
Diversity
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Pay transparency
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Company sponsored family events
Fertility benefits
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Flexible time off
Bereavement leave benefits
Office Perks
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Meditation space
Mother's room
Onsite gym
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications
Personal development training

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