Senior Implementation Project Manager

| Austin
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Within Cognite North America, the Customer Success team is responsible for engagement management, software implementations and growth of Cognite's impact within our customers' digital transformation efforts. We consist of people with diverse and high-performance backgrounds, ranging from Management Consulting, to Industry and to Software development. We seek to continuously improve how we work with our clients, how we work together as a team, and how we develop as individuals.

The Senior Implementation Project Manager is responsible for the overall value realization of our largest customers post-sale, including the definition and execution of their customer success plan, the achievement of their business goals, and the adoption of our product to drive greater ROI and satisfaction. As a Senior Implementation Project Manager, you will develop long-term relationships with a portfolio of assigned customers, connecting with key business executives and IT stakeholders, developing an understanding of their business requirements and goals, and how they are using Cognite. Senior Implementation Project Managers work closely with customers to guide deployments and successfully adopt our solutions.

You will also have the role of translator and coordinator between the customers and Cognite’s Engineering and Product Management teams and advise on development priorities. This means that you need to be a good communicator, enjoy working closely with people to solve challenging problems and be able to understand complex technology. You will be expected to quickly understand Cognite's offering so that you can connect the customer’s desired outcome with Cognite software, leveraging a comprehensive understanding of Cognite's products, identifying expansion opportunities for account managers to close.

The ideal candidate will have experience developing relationships across functional areas (ie. Executives, Digital Transformation, and IT), Project Management experience managing complex B2B implementations and has a proven track record of meeting/exceeding program goals and revenue targets.

What You'll Do

The Senior Implementation Project Manager is the leader for multiple, concurrent implementation projects that vary in size and scope. The Senior Implementation Project Manager is accountable for the following aspects of each project:

  • Collaborate with Customer Success, Data Scientists, Solution Architects and Domain Experts to design, develop, and operationalize digital solutions across various industries including O&G, Manufacturing and Power & Utilities
  • Mentor other Customer Success team members
  • Analyze current purchasing processes and evaluate opportunities for Cognite solutions to improve end user experiences, reduce costs, and accelerate organization performance
  • Oversee program execution including personnel assignment, project scheduling, and timely delivery
  • Provide timely, clear and concise and complete communications to customer and Cognite’s Leadership Team
  • Focus on automating service needs for customers and work with Product Management and Technical teams to develop solutions that will increase customer adoption
  • Develop implementation delivery methodologies
Who You Are
  • 10+ years experience in high profile roles leading technology implementation projects for Large Enterprise companies
  • Deep understanding of the Procure-to-Pay cycle and how it is implemented in ERP systems for Large Enterprise
  • Relationships with C-level executives
  • Understanding of our integration capabilities across all integration types
  • Experience at a high-growth start-up organization preferred
  • Familiarity with Gainsight or equivalent technology is preferred
  • Have a Bachelors in Business, Engineering, Computer Science or similar (Masters/MBA preferred)
  • Have experience from industrial digitalization projects or product development of IoT, cloud solutions, or machine learning models
  • Knowledge of heavy asset industry – oil & gas, power & utilities, or manufacturing a plus
  • Able to manage complex stakeholder landscapes (customers, end-users, internal resources, partners, etc.)
  • Possess strong writing, presentation, and communication skills, including the ability to chair meetings or host webinars
  • Comfortable and confident in running executive system review meetings, engaging with C-level sponsors
  • Enjoy challenges and dare to set ambitious goals that drive innovation within a fast growing global tech company
What Makes Us Great
  • An opportunity to make an impact on the industrial future and be part of disruptive and groundbreaking global projects
  • High level of autonomy, ability to influence decisions and humility to learn from mistakes
  • Work alongside a driven, engaging team with in-depth software expertise and industry experience
  • Opportunity to join [email protected] for social, community, and diversity initiatives
  • Focus on agility and speed, openness, togetherness, impact, and obligation to speak up
  • Join a team that truly lives their values and brings their whole selves to Cognite --> watch some of our Cognite Voices | Katrine Tjølsen, Petter Reistad.
Perks & Benefits
  • Competitive Compensation + 401(k) with employer matching
  • Exceptional Health, Dental, Vision & Disability Coverages with premiums fully covered
  • Unlimited PTO + flexibility to enjoy
  • Paid Parental Leave Program
  • Learning & Development Stipends
  • Global Mobility & Exchange Program
  • FriYay Catered Lunch + Fully Stocked Fridges
About Cognite

Cognite is a global industrial Software-as-a-Service (SaaS) company enabling the full-scale digital transformation of heavy-asset industries. Our core software product, Cognite Data Fusion (CDF), powers companies with contextualized OT/IT data to develop and scale solutions that increase safety, sustainability, efficiency, and drive revenue.

Headquartered in Oslo, Norway with offices in Japan and America, Cognite has garnered the attention and partnership of some of the world's top industrial and tech companies, and the company’s success has been profiled in publications like Boston Consulting Group, Bloomberg, Digital Energy Journal, and Houston Chronicle. Google awarded Cognite Google Cloud Technology Partner of the Year 2019 for Manufacturing and Austin Business Journal named Cognite 2020 Best Places to Work.

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Technology we use

  • Engineering
  • Product
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • FluxLibraries
    • ParseLibraries
    • ReactLibraries
    • ReduxLibraries
    • SparkFrameworks
    • MySQLDatabases
    • IllustratorDesign
    • PhotoshopDesign
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement

Location

Our company is located in the Domain with plenty of bars, restaurants, and shopping. Plus, the office is easy to get to with the Capital Metro.

An Insider's view of Cognite

What's something quirky about your company?

Not working in a black-and-white company – it has to be the best part. It’s not corporate, standardized, there are no limitations on what you can or cannot do, you are free to try on different things.

Indre

Tech Lead, Application Development

What projects are you most excited about?

I'm pumped to liberate our customers' data! They know they need a comprehensive and scalable solution that allows them to accelerate the deployment of their advanced analytics investments. Data liberation with Cognite Data Fusion is a game-changing approach to data pre-processing, model management, and data quality monitoring.

Mark

Senior Director of Customer Success

What makes someone successful on your team?

We look for individuals who enjoy both -- 1) strategic (building) and 2) execution (doing). And demonstrate behaviors like -- a growth mindset, extreme ownership, proactiveness, and positivity / enthusiasm. One of the most important ingredients for success at Cognite is the value of "togetherness". We move quickly and efficiently as one global team

Cara

Vice President of People & Organization

What is your vision for the company?

Cognite has ambition to become the leading software company in the world, fundamentally changing the way heavy-asset company work. We will do that by helping the companies to put their data to work and improve their profitability and sustainability.

John Markus

CEO & Co-Founder

What are Cognite Perks + Benefits

Cognite Benefits Overview

Perks & Benefits:
-Competitive Compensation + 401(k) with employer matching
-Health, Dental, Vision & Disability Coverages with premiums fully covered
-Unlimited PTO + flexibility to enjoy it
-Paid Parental Leave Program
-Learning & Development Stipends
-Global Mobility & Exchange Program
-FriYay Catered Lunch + Fully Stocked Fridges

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Highly diverse management team
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Paid industry certifications

Additional Perks + Benefits

What Makes Us Great:
-An opportunity to make an impact on the industrial future and be part of disruptive and groundbreaking global projects
-High level of autonomy, ability to influence decisions and to learn from mistakes
-Work along side a driven, engaging team with in-depth software expertise and industry experience
-Opportunity to join [email protected] for social, community, and diversity initiatives
-Focus on agility and speed, openness, togetherness, impact, and obligation to speak up
-Join a team that truly lives their values and brings their whole selves to Cognite

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