Working at Atlassian
Atlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or return to an office as they reopen (unless it's necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
We're looking for an experienced senior manager to lead a growing team charged with delivering outcomes to Customer Support Services (CSS). This role will help to own delivery for one area of our portfolio to ensure good outcomes. Our portfolio includes server to cloud migrations, risk & compliance, scaling our operational teams, product insights, and new products and acquisitions. In this role you'd focus on one of those areas in a functional leadership role.
This role combines breadth (varied problems to solve), depth (to ensure outcomes), people (scaling a team), and functional ownership (maturing the Business Essentials domain). If you're exhilarated by complex problem solving, motivated by scale, and passionate about growing people, then this is the role for you!
In this role your peer group will be senior managers leading other domains in the CSS portfolio. Your team will include senior program managers. You'll partner heavily with an analytics team and development team to deliver cross-functional outcomes.
You are accountable for

• Establishing a highly effective process to gather and prioritize problem statements from across the business.
• Getting commitment from senior stakeholders on the collective priorities, scope, and goals for the portfolio of work.
• Ensuring that the initiatives and programs deliver the outcome needed by the business.
• Mitigate risk and manage dependencies for the forward rolling four quarters.
• Scaling the business essentials domain to meet future needs of CSS.

On the first day we'll expect you to have

• 7+ years delivering successful transformations affecting large, complex, customer-facing systems, processes, and people.
• Experience leading a distributed team (currently Austin only, but anticipated to expand).
• Demonstrable ability to drive a cross-functional team to execute against a strategy.
• Exceptional behavioral assessment capability and a record of hiring "A" players.

More about you
You're highly motivated to deliver business outcomes and can navigate a high-speed, high-complexity, matrixed environment. You know how to extract business requirements from senior leaders.
You understand where the business is going and proactively hire for the skills needed to solve tomorrow's problems. You create a culture of psychological safety and allow everyone on the team to bring their whole selves to work. You delegate work across the team to scale and provide opportunities, but balance it with verification and keep outcomes on track.
You're a life-long learner. You continually develop your own skills and can get up to speed quickly in any new area of the business. You have a growth mentality and develop this approach in your team.
You maintain positivity for yourself and your team, even in the face of adversity and setbacks. Failures are opportunities to learn and build resilience.
More about our team
We're direct, focused, and demand excellence, but there's laughter in every meeting because we thoroughly enjoy the work we do. We're constantly growing, learning, adapting, and trying new approaches. BBQ, tacos, and coffee are a few of our favorite things!
Our perks & benefits
To support you at work and play, our perks and benefits include ample time off, an annual education budget, paid volunteer days, and so much more.
About Atlassian
The world's best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: to unleash the potential of every team .
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
To learn more about our culture and hiring process, explore our Candidate Resource Hub .