Senior Program Manager, People Programs at Atlassian

| Austin
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Atlassian is continuing to hire with all interviewing and on-boarding done virtually due to COVID-19. Everyone new to the team, along with our current staff, will temporarily work from home until it is safe to return to our offices.
Job description
As Senior Program Managers within Operations Enablement, we lead high-visibility, high-impact programs and projects for Atlassian's CSS organization. These range from technical delivery, analytics deep dives, customer insights, operational efficiency, and organizational change. We work with global teams to drive outcomes, align with leaders and partners, action risks, and deliver value to our customers. We are adaptable and understand the need to experiment and pivot in a fast-moving environment that’s always changing. We love teamwork and collaboration and are motivated to ensure that our team is a smooth running engine.
This role requires an experienced people programs, program manager to work cross-functionally across Support, Learning and Development, HR, Finance, Technology teams (and all the other teams we collaborate with on a regular basis!). It requires an understanding of how a large people-driven organization operates and experience holding your own in high-level, high-stakes, decision-making conversations. You'll need the ability to spin up a model on a whiteboard, write a strategy page on Confluence, and jump into Jira to build the right structure for your teams' work.
This is the perfect role for someone that understands both talent management and program management crafts and who loves rolling up their sleeves and getting deep into the data, building empathy with customers, and working closely with business partners across multiple teams.
Strong candidates will have experience assessing stakeholder impacts and developing and executing change, communications, and training strategies for Support Organizations.
Does this sound exciting?
About you
You have deep experience in change management and communication strategies in fast-paced, dynamic, and global operations environments. You are an excellent collaborator and communicator that can expertly inspire change across teams. You can vigilantly prioritize and are focused on delivering outcomes. You know when to run with something on your own and when to ask for help. You are attentive to detail and meticulously organized. Passionate about people programs, analytics-driven research, and operations projects. You are curious to learn the details and quick to develop impactful business insights. Display extremely high integrity and strict confidentiality of sensitive information.
You are an experienced collaborator and an excellent communicator, others seek your mentorship on crafting and delivering comms.
Highly driven to deliver outcomes. You own the success, failures, and takeaways of your programs. You lead and inspire your cross-functional teams with confidence, are adaptable and thrive in change. You love feedback and know that it's a cornerstone of growth and excel at creating trusted partnerships with senior leaders. You are known for your proactive communication, considered decision-making, and clean escalations and believe that effectively managing change is at the heart of adoption. You have deep experience in global organizational change practices and have an infectious sense of urgency to help those around you! You're a mentor, multiplier, negotiator, and awesome communicator.

On your first day, we'll expect you to have:

  • 12+ years of professional experience in program, product, and operations management.
  • Experience with systems, methodologies, and frameworks used to tackle complex people programs.
  • Experience building a program from scratch, developing a strategy informed by research, and crafting the implementation and change plan.
  • An analytic rigor, drive to support decisions with data, and ability to make data digestible to diverse audiences.
  • Experience in diagnosing friction in teams, moving them to good, and going above and beyond to ensure they are great.
  • It's great, but not required, to have experience working in a dynamic software company with operations and support teams, located in different geographies.

More about our team
You'll be joining a growing project delivery and analytics team located in multiple regions across the globe. We challenge each other constantly to improve our outcomes and ask challenging questions. We're direct, focused, and demand excellence, but there's laughter in every meeting because we thoroughly enjoy the work we do and the impact it has. We're constantly learning, adapting, and trying new ways. BBQ, tacos, and coffee are a few of our favorite things.
More about our benefits
Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.
More about Atlassian
Creating software that empowers everyone from small startups to the who’s who of tech is why we’re here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned—collaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we’re looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we’re committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: Unleash the potential of every team.
Additional Information
We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.
All your information will be kept confidential according to EEO guidelines.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • DjangoFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • MongoDBDatabases
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • WordpressCMS
    • SalesforceCRM
    • SendGridEmail


303 Colorado St , Austin, TX 78701

An Insider's view of Atlassian

What's something quirky about your company?

Atlassian creates a culture that sees and understands employees as humans. We take time to celebrate how weird we all are, and it shows in the work we do.


Product Marketing Manager

What is your vision for the company?

As the world gets eaten be software, Atlassian plays a foundational role: how do we help knowledge leaders articulate how business operates today? How do we engage 'visioneers' to help reimagine an analog process into something digital? And how do we ensure that we enable developers to be as productive and effective as possible?

Noah Wasmer

Head of Tech Teams

What are Atlassian Perks + Benefits

Atlassian Benefits Overview

Our offices are open, highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, five paid volunteer days a year for your favorite cause, plenty of food and drinks, ergonomic workstations, employer-paid insurance coverage for you and your family, pension and more.

We're a global company and each of our office locations also has its own unique perks and benefits. Some of our benefits vary slightly by location.

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Happy Hours
Pet Friendly
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications
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