Senior Program Manager at BigCommerce

| Austin
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BigCommerce is disrupting the e-commerce industry as the SaaS leader for fast- growing, mid-market businesses. We enable our customers to build intuitive and engaging stores to support every stage of their growth.

BigCommerce, a “2021 Best Place to Work” in Austin is seeking a Senior Program Manager to work with our local Business Applications team in our exciting Austin Headquarters.

Do you thrive at leading multi-functional teams? Have you mastered continuously improving and leading Agile software development teams and enjoy the challenge of working in a fast-paced space like e-commerce? Are you a go-getter who loves to get stuff done and passionate about delivering value to end-users? If so, BigCommerce has an invigorating full-time opportunity for someone like you!

Our BizApp Team leads projects/programs across the company.. You’ll be collaborating with both internal customers to help define and execute on our global business roadmap.

What You’ll Do

  • Flex your project management skills in scope definition and management, proactive risks, and issues management
  • Own communication strategy with the delivery team, multi-functional and executive leadership
  • Removing impediments and creating a culture for teams to be able to deliver at their best
  • Drive projects from start to finish and deliver value to our merchants on time, within budget and scope
  • Assist in the mapping of current and future business processes 
  • Work with the business to create UAT test cases and success criteria for solutions and enhancements, ensuring functional requirements are met 
  • Facilitate UAT testing for Salesforce functionality roll-outs 
  • Prioritize Business requests negotiate with the business on contending requirements
  • Lead end-to-end Architecture across multi-functional teams and bring the product/feature vision into reality through superior knowledge of the technology, product, and business goals
  • Consult and liaise with partners to gather and confirm business requirements
  • Analyze and consolidate information to develop solutions to ensure business requirements are achieved 
  • Partner with key stakeholders to identify how business requirements can be delivered to ensure improved user experiences and reduced cost and time impacts 
  • Provide experienced support to key partners in managing system and process changes
  • Produce Documented Business Requirement Use Cases
  • Create and implement multi-functional accountability across all business and technical groups & levels using soft and hard levers.
  • Use a variety of tools like JIRA, Confluence and Google Apps
  • Hybrid: “Flexible work from home options available” opportunity to work from home 3 days per-week for those wanting an office environment

Who You Are

  • 8+ years of demonstrated ability as a technical project manager project leading medium to large technical projects for Business Applications (Salesforce, Marketo, Billing, ZenDesk, CPQ etc.)
  • Experience gathering requirements, managing prioritizations and dependencies and reviewing, assessing, and developing business processes.
  • Project management, Agile development, process improvement/quality certifications are desired (e.g. PMP, Lean or Six Sigma, Scrum Master)
  • Pragmatic. You have direct experience and understand the awesomeness of Agile and other philosophies & methodologies
  • Dedicated. You have superior organizational skills, integrity and great follow-through on tasks. You don't get overwhelmed easily.
  • Naturally curious. You're innovative, very creative and constantly providing ideas to optimise the process
  • Motivated. You understand the impact of a highly-satisfied, excited crew; you are slightly obsessive-compulsive about grinding away at issues
  • Positive.  You know that when like-minded, passionate colleagues put their minds to achieving ambitious goals, phenomenal things happen.  You bring that positivity & attitude to everything you do
  • Problem Solver. You use logic, as well as creativity, to make sense of a situation and come up with a resourceful solution.
  • Roll Up Your Sleeves.  You have a highly developed, creative and high-reaching aim to get things done in a fast-moving environment where things can (and do!) change quickly, priorities challenge, and you may not always have all of the details up front.  Nothing gets by you
  • A utility player. You're willing to help out wherever needed.
  • Nice to have: Bachelor’s degree or equivalent in Business, Engineering, Information Systems, Computer Science

Diversity, Equity & Inclusion at BigCommerce
 
We have the opportunity to build not only a great business but a great company, with soul. Our beliefs and commitment to diversity, equity and inclusion are a central part of achieving that.
 
Our dedication to DEI is grounded in two things: a moral belief in the dignity, value, and potential of every individual, and a practical belief that diverse, inclusive teams will create the best outcomes for our customers, partners, employees, and company. We welcome everyone to be a part of our journey.
 
Current BigCommerce Employees: Please use the internal job board to apply for openings
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • TypeScriptLanguages
    • ElixirLanguages
    • ErlangLanguages
    • Objective -CLanguages
    • ScalaLanguages
    • GoLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • AjaxLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • CircleCIFrameworks
    • HadoopFrameworks
    • LaravelFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SpringFrameworks
    • Vue.jsFrameworks
    • Google CloudFrameworks
    • jQueryFrameworks
    • Next.jsFrameworks
    • SeleniumFrameworks
    • JenkinsFrameworks
    • ScalatestFrameworks
    • MockitoFrameworks
    • CassandraDatabases
    • HBaseDatabases
    • HiveDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • RedisDatabases
    • SnowflakeDatabases
    • RedshiftDatabases
    • Google AnalyticsAnalytics
    • PhotoshopDesign
    • SketchDesign
    • Adobe Creative SuiteDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • SalesforceCRM
    • MailChimpEmail
    • MarketoLead Gen

Location

Our HQ is set amongst trees and nature trails in the beautiful hills of Austin. We also have a location downtown at 211 E 7th St Suite 500, 78701.

What are BigCommerce Perks + Benefits

BigCommerce Benefits Overview

We empower our employees to think big and do great work by offering a positive work environment and outstanding benefits.

For your health: We offer multiple national medical insurance plans including PPO and HDHP options. We also offer a PPO dental plan and vision insurance.

For your wealth: We offer a 401(k) retirement plan, a Health Savings Account (HSA), a Healthcare Flexible Spending Account (FSA), and a Dependent Care Flexible Spending Account (DCRA) as pre-tax benefits. We also offer company paid life insurance up to 3 times your annual salary, as well as company paid short-term & long-term disability insurance.

For your resilient self: We care about your wellbeing in addition to your health and wealth. To assist with that, we offer paid vacation leave (15 days PTO for hourly employees and open vacation for our salary employees). All employees receive paid sick leave, paid volunteer time, and a paid wellness day. We have multiple family benefits for caregivers including paid parental leave, newborn child sick leave, adoption assistance, and a flexible return to work policy. We also offer educational reimbursements, a free BigCommerce ecommerce store, and an Employee Assistance Program.

Last, but definitely not least, we like to enjoy ourselves at work. We have company-sponsored employee programs including Employee Resource Groups, culture clubs, even virtual events.

Culture
Volunteer in local community
We encourage our employees to give back to our local communities through volunteer work. BigCommerce provides two paid Charity/Volunteering Leave days per calendar year to all permanent employees.
Partners with Nonprofits
Each year, the BC family partners with Partnerships for Children to help kids in the Austin area who have been taken from their homes and are living in protective custody during the holidays.
Friends outside of work
Eat lunch together
Intracompany committees
We empower employees to define our culture in the areas of Wellness, Community/Volunteering and Team Building through our BigCommerce Employee Resource Groups (ERGs).
Daily sync
Open door policy
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
BEmpowered for women, non-binary people, and allies; BProud for LGBTQ+ and allies; B-United for Veterans and allies; BCinColor for people of color and allies; BigFamily for caregivers and alli
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
National United HealthCare PPO & HDHP plan options with deductibles as low as $500, coverage up to 100% for in-network services and low monthly premiums
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
BigCommerce offers equity to employees through a number of different occasions, including an annual equity performance review period.
Child Care & Parental Leave Benefits
Child Care Benefits
Subsidized placement services for child care.
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Unlimited vacation policy for salaried team members and generous accrued time off policy for non-exempt team members.
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
We offer employees parking in a garage on the property.
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
BigCommerce offers a variety of opportunities for learning and development from training sessions and workshops, to different conferences to attend.
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Career mentorship is available.
Continuing Education stipend
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

We empower our employees to define culture in the areas of wellness & fitness, community & volunteerism, and team building through local culture clubs that help our employees connect. Our Employee Resource Groups (ERGs) support our diverse workforce through supportive, inclusive networks that help develop awareness and respect across the company. We sustain our culture by understanding what drives our employees' engagement, measuring that engagement, and implementing initiatives to continue to make BigCommerce an even better place to work.

We empower our employees to define culture in the areas of wellness & fitness, community & volunteerism, and team building through local culture clubs to help our employees connect. Our Employee Resource Groups (ERGs) support our diverse workforce through supportive, inclusive networks that help develop awareness and respect across the company. Additionally, we use programs to support our learning culture including our Learning Through Sharing Program, Lightning Talks, Lunch and Learns, Book Clubs, and guest speakers. We sustain our culture by understanding what drives our employees' engagement, measuring that engagement, and implementing initiatives to continue to make BigCommerce an even better place to work

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