Experian’s client services delivery team is seeking a talented Senior Project Manager. This role will work closely with all departments during all stages of acquiring and onboarding enterprise customers. The Senior Project Manager will be responsible for working closely with our internal and external groups to ensure the customer’s smooth transition from Sales to ongoing Account Development.

About us, but we’ll be brief

Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we’ve been named in the 100 “World’s Most Innovative Companies” by Forbes Magazine.

 Experian Partner Solutions helps businesses protect their consumers by building enterprise-level (1) identity, (2) credit, and (3) data breach cybersecurity SaaS products in a white-label (B2B2C) branded format. Experian Partner Solutions and its ‘sister’ business unit, Direct-to-Consumer, form Experian Consumer Services, a $900M business segment inside the $5B global information services company commonly known as Experian.

What you’ll be doing

It’s required that the Senior Project Manager be strong in communication, both verbal and written. In this role, the balance between business needs and client needs is critical, so understanding the value of prioritization is essential. The optimal candidate should have strong abilities to grasp new technologies and acquire new skills through independent study and interaction with other team members. The optimal candidate will have a balance of project management, technical implementation, time management, and effective communication skills.

• Own the customer relationship and effectively communicate project expectations to team, project members, and management in a timely and clear manner.
• Define, document, and manage project scope, goals and deliverables for lifecycle of project.
• Manage multiple projects using Wrike project management software.
• Coordinate delivery of the project with Client Services, Production, Account Development, Member Support, and IT Operations teams.
• Actively manage quality of deliverables, dependencies, and outcomes to ensure that the project objectives are achieved on time/on budget.
• Regularly communicate with clients to identify needs and evaluate alternative business solutions.
• Set and manage client expectations.
• Build a knowledge base of each client's business, organization, and objectives.
• Ensure project documents are complete, detailed, current, and stored appropriately.
• Contribute to team success by continually striving for improvements in process, documentation, and knowledge transfer.

What your background looks like

• 4 - 7 years Project Management or Account Management experience in a client-facing role.
• Strong understanding of technology platforms between client and internal development teams.
• Demonstrable ability to optimize, document, and implement process changes and improvements.
• Must be an effective communicator.
• Highly organized and self-motivated.
• Ability to think strategically and work independently.
• Strong analytical and problem-solving capabilities.
• Must be able to execute all tasks with exceptional attention to detail.
• Must have ability and desire to work in a high-pressure, fast-paced environment and be able to handle several projects and tasks simultaneously.
• Bachelor’s degree preferred.
• Jira and Confluence experience preferred.

Perks

• During this pandemic, all Experian employees are working remotely. Once it’s safe to do so, we’ll slowly return to our offices however we are in no rush to do this. The safety of our employees is of utmost importance.
• This role will start out remote, but we would like this employee to work out of our Austin, TX office once it is safe to do so.
• Three weeks of vacation to start, five sick days and two volunteer days (plus eleven paid holidays)
• Competitive pay and comprehensive benefits package, with a bonus target of 15%
• Flexible work schedule and relaxed dress code

EOE including Disability/Veteran