Senior Strategic Change Manager at BigCommerce

| Austin
Sorry, this job was removed at 5:02 a.m. (CST) on Saturday, March 13, 2021
Find out who's hiring in Austin.
See all Project Mgmt jobs in Austin
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

BigCommerce is disrupting the e-commerce industry as the SaaS leader for fast- growing, mid-market businesses. We enable our customers to build intuitive and engaging stores to support every stage of their growth.

Reporting to the Senior Director of Strategy & Analytics, we are looking to hire a Senior Change Manager with business and technical program management skills to oversee the execution of key growth efforts. 

You will be a key leader in a supporting role driving change in partnership with a highly collaborative cross-functional group on BIGC’s most strategic initiatives. This person will oversee program plans, anticipate bottlenecks, track risks, coordinate go-to-market activities, and oversee report outs. With a servant leader’s mindset, you will quantify the impact of tradeoffs and surface a perspective that balances business and revenue needs with technical constraints to drive the leadership team towards decisions. You will liaise with technical project managers to rollup, track, and report on program impact. If you love solving problems, building scalable structure, influencing cross-functional collaboration and are motivated by strategic, complex, high value growth initiatives that help a business scale, this opportunity could be for you.

What You’ll Do:
  • Engage with many stakeholders across the company, evangelizing the team and the program, building exceptionally strong partnerships with decision makers, and helping identify key pinch points in the roadmap and resourcing plans. Key stakeholders include:
    • Business Development, Product, Engineering, and Technical Program Management  Leaders will be your primary stakeholders and collaborative partners
    • Director of Program Management for Product & Engineering plus key program managers to align various technical milestones with business objectives / revenue in a single program tracker / readout format
    • Executive leadership to provide updates on the program
    • Revenue Operations and Product Marketing to ensure vision and business requirements are being scoped appropriately and delivered
    • Finance and Strategic Operations for alignment with resource plans and revenue impact expectations
    • Go-To-Market team leads to ensure implementation plans are aligned, within budget, and timed appropriately
  • Immediately develop a deep understanding of the program, roadmap milestones, engineering’s technical delivery requirements, and risks. 
  • In partnership with TPMs, apply project management skills to be hands-on in driving teams towards milestone deliveries across all associated projects, and manage all business aspects of the program such as project/lane planning, go-to-market planning, risk management, communication, and implementation planning.
  • Financial aptitude and planning skills will allow this person to seamlessly translate financial plans, business requirements, and technical requirements to risks and opportunities.
  • Provide leadership and perspective to drive stakeholders in decisions for ambiguous situations. Problem solve, make project decisions, and identify innovative solutions to project deadlocks to resolve issues and constraints through consensus and sound judgment.
  • Maintain alignment with technical program / project managers as they drive teams towards achieving tactical goals.
  • Apply continuous improvement methodologies to analyze, understand, and improve existing processes and workflows.
  • Proactively communicate program expectations, progress, issues, risks etc to team members, executives, and impacted departments in a timely and clear fashion.
  • Build control mechanisms to track project/program milestones, dependencies and deliverables, compile project/program status reports, and coordinate project/program schedules using project management tools & systems.
  • Apply change management and continuous improvement methodologies to analyze and understand existing processes and workflows.
  • Display end to end program/project readouts inclusive of technical objectives and create anticipation of what is to come for our front line stakeholders 
Who You Are:
  • 8+ years of experience in a fast-paced environment with a deep understanding for how to manage a product through its complete lifecycle to deliver quality milestones on schedule, scope, and budget; with several years of that experience in a technology/e-commerce organization.
  • Bachelor’s degree in a business or technical field with equivalent combination of technical or business-related work experience.
  • Certified PMP or similar certification, or in the process of receiving certification.
  • Strong business and technical vision.
  • Have a strong owner’s mindset with a deep willingness to support the vision established by the strategy leaders
  • Proven track record of building strong relationships with stakeholders, leading large cross-functional software projects across teams, and delivering quality milestones on schedule, scope, and budget.
  • Exceptional customer relationship skills including the ability to discover the true requirements underlying business feature requests and technical resource requirements.
  • Ability to roll up sleeves and operate as an individual contributor when needed to get the job done; at the same time, be able to guide a team toward an objective.
  • Strong judgment, especially relevant in balancing long term strategic investments with near term business goals.
  • Ability to communicate clearly and effectively with developers, business owners, and senior business leaders.
  • Proven in-depth knowledge of project/program management disciplines (e.g. PMBOK, Schedule, Scope, Quality, HR, Communications etc.,), agile development, process improvement/quality certifications are required (e.g. PMP, ScrumMaster, Lean or Six Sigma)
  • Deep proficiency in Salesforce, Jira, PRMs is a plus

#LI-LP1

Diversity, Equity & Inclusion at BigCommerce
 
We have the opportunity to build not only a great business but a great company, with soul. Our beliefs and commitment to diversity, equity and inclusion are a central part of achieving that.
 
Our dedication to DEI is grounded in two things: a moral belief in the dignity, value, and potential of every individual, and a practical belief that diverse, inclusive teams will create the best outcomes for our customers, partners, employees, and company. We welcome everyone to be a part of our journey.
 
Current BigCommerce Employees: Please use the internal job board to apply for openings
Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • ElixirLanguages
    • ErlangLanguages
    • Objective -CLanguages
    • ScalaLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AjaxLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SpringFrameworks
    • jQueryFrameworks
    • MongoDBDatabases
    • Google AnalyticsAnalytics
    • PhotoshopDesign
    • SketchDesign
    • Adobe Creative SuiteDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS

Location

Our HQ is set amongst trees and nature trails in the beautiful hills of Austin. We also have a location downtown at 211 E 7th St Suite 500, 78701.

What are BigCommerce Perks + Benefits

Culture
Volunteer in local community
We encourage our employees to give back to our local communities through volunteer work. BigCommerce provides two paid Charity/Volunteering Leave days per calendar year to all permanent employees.
Partners with Nonprofits
Each year, the BC family partners with Partnerships for Children to help kids in the Austin area who have been taken from their homes and are living in protective custody during the holidays.
Friends outside of work
Eat lunch together
Intracompany committees
We empower employees to define our culture in the areas of Wellness, Community/Volunteering and Team Building through our BigCommerce Employee Resource Groups (ERGs).
Daily sync
Open door policy
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
BEmpowered for women, non-binary people, and allies; BProud for LGBTQ+ and allies; B-United for Veterans and allies; BCinColor for people of color and allies; BigFamily for caregivers and alli
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
National United HealthCare PPO & HDHP plan options with deductibles as low as $500, coverage up to 100% for in-network services and low monthly premiums
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Child Care Benefits
Subsidized placement services for child care.
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Unlimited vacation policy for salaried team members and generous accrued time off policy for non-exempt team members.
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
We offer employees parking in a garage on the property.
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
BigCommerce offers a variety of opportunities for learning and development from training sessions and workshops, to different conferences to attend.
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Career mentorship is available.
Continuing Education stipend
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

A free online store to help you live out your entrepreneurial dreams. Competitive compensation packages. Pet Insurance. Comprehensive health insurance coverage that starts on day one. Open vacation policy for salaried team members and generous accrued time off policy for hourly team members. Employee-driven team building activities like hackathons, paintball, rock climbing, social sports leagues, movie nights, river floats, etc. Peer to peer rewards and recognition program. Paid parental leave and adoption assistance for new parents. Employer-paid life insurance and disability coverage. Educational assistance for qualified pre- and post-grad courses.

We empower our employees to define culture in the areas of wellness & fitness, community & volunteerism, and team building through local culture clubs to help our employees connect. Our Employee Resource Groups (ERGs) support our diverse workforce through supportive, inclusive networks that help develop awareness and respect across the company. Additionally, we use programs to support our learning culture including our Learning Through Sharing Program, Lightning Talks, Lunch and Learns, Book Clubs, and guest speakers. We sustain our culture by understanding what drives our employees' engagement, measuring that engagement, and implementing initiatives to continue to make BigCommerce an even better place to work

More Jobs at BigCommerce67 open jobs
All Jobs
Data + Analytics
Design + UX
Dev + Engineer
HR + Recruiting
Legal
Marketing
Operations
Product
Project Mgmt
Sales
Content
HR + Recruiting
new
Austin
Marketing
new
Austin
Data + Analytics
new
Austin
Project Mgmt
new
Austin
Marketing
new
Austin
Operations
new
Austin
Marketing
new
Austin
Marketing
new
Austin
Developer
new
Austin
Content
new
Austin
Data + Analytics
new
Austin
Content
new
Austin
Marketing
new
Austin
Sales
new
Austin
Content
new
Austin
Marketing
new
Austin
Data + Analytics
new
Austin
Marketing
new
Austin
Marketing
new
Austin
HR + Recruiting
new
Austin
Project Mgmt
new
Austin
Marketing
new
Austin
Content
new
Austin
Design + UX
new
Austin
HR + Recruiting
new
Austin
Data + Analytics
new
Austin
Project Mgmt
new
Austin
Design + UX
new
Austin
Marketing
new
Austin
Marketing
new
Austin
Marketing
new
Austin
Data + Analytics
new
Austin
Developer
new
Austin
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView BigCommerce's full profileSee more BigCommerce jobs