Q2
As passionate about our people as we are about our mission!
Austin, TX
Hybrid

Senior Strategic Programs and Business Operations Manager

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Named one of Austin’s fastest-growing companies and one of the best places to work for 10 consecutive years, Q2 offers our employees a culture fueled by engaged, motivated, and dedicated team members. We’re dedicated to our mission: to build strong and diverse communities by strengthening their financial institutions. We do it with our purpose-driven culture, and by helping banks and credit unions stand apart in their communities.

We are looking for a Senior Strategic Programs and Business Operations Manager who will report directly to our Chief Availability Officer (CAO). This is a critical role with high visibility within Q2, as this individual will be responsible for the execution of strategic initiatives aimed at delivering an integrated and consistent customer experience, maximizing the value our customers derive from our solutions, improving their business outcomes. The ideal candidate will be well organized, has strong communication skills, with the proven ability to think ahead and catch problems before they arise. It is also essential that this individual can engage, balancing a mix of strategic, programmatic, and planning and work well across all cross-functional areas of Q2, including senior leadership.

If you enjoy working in a highly collaborative, rapid growth environment and are highly skilled at building professional guardrails, then Q2 wants you!

If you were in this role today you would be: 

  • Acting as a strategic advisor to the CAO and their senior management team. 

  • Responsible for coordinating and driving the execution of CAO’s staff meetings.

  • Representing the CAO in meetings, by email, and phone calls with internal and external stakeholders.

  • Manage the cadence of the CAO priorities, with tight interlocks with cross functional leaders, Development, Finance, HR, Implementations, Sales and the extended Q2 stakeholders. 

  • Identify accelerators and friction points and propose initiative or activities accordingly.

  • Supporting the CAO in meetings by documenting relevant data points and outcomes, assuming responsibility for completion of action items.

  • Acting as the liaison between CAO and other executives, clients, and stakeholders to ensure consistent communication and ensuring involvement, escalation, or decision-making at the proper time.

  • Participating with the CAO and their senior management team in strategic planning, policy development, and decision-making.

  • Ensuring timely and effective completion of projects and initiatives of the CAO. Collaborates with business owners on work plans, drives successful outcomes (not tasks). Sets clear deadlines, deliverables and metrics, can hold owners accountable.

  • Solving problems, looks for operational efficiencies, and how to turn chaos into systems. Ongoing maintenance of those systems and processes to streamline operations.

  • Escalate risks and issues in a timely matter, work towards resolution with continuous reporting on progress.

  • Engaged in the interview process of key top talent that will have an impact at Q2.

To be successful in this role, you are:

  • Able to communicate with all levels of the organization, clearly expressing ideas and concepts both verbally and in writing 

  • Experienced working directly with senior executive leadership teams

  • Organized and have a track record of directing multiple teams and departments

  • Naturally able to lead and influence without direct authority

  • Able to handle confidential information with discretion

  • Available during business hours and by phone 24/7

  • Able to lead by example, creates a sense of urgency, energy and ownership 

  • Able to balance a variety of tasks, lead and direct the work of others 

  • Deeply analytical and can process information quickly to drive decisions in a timely manner 

  • Self-aware, can relate well, learn quickly and adapt to changes while remaining calm under pressure 

  • Self-starter with a high level of initiative

  • Experienced with merger and acquisition integration

  • Preferably PMP certified

  • Experienced with 10+ years in a similar role in a similar environment as Q2

  • Calm, diplomatic demeanor and a cooperative nature even in stressful situations

  • Comfortable with ambiguity, resourceful and can execute with context of intended outcomes 

  • Patient, flexible and embodies a positive outlook

  • And above all, a great sense of humor

At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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What are Q2 Perks + Benefits

Q2 Benefits Overview

At Q2, we are as passionate about our people, as we are about our mission!
Q2 invests in our employee's success by providing robust employee health and wellness benefits.

Some Benefit Highlights include:
* Lifestyle Spending Accounts (For Gym, Babysitter, DogSitter etc.)
* Family Planning Benefits (Including Adoption Support)
* Parental Leave Benefit: New parents can enjoy 12 weeks of paid leave.
* Flexible Time Off
* HSA Matching Program
* 401K Matching Program
* Career Development Programs
* Active ERG Teams, Communities and Education
* Q2 Community and Philanthropy Programs
* Our You Earned it! Employee Rewards & Recognition Program:
These are points given between any employee recognizing great work or collaboration. The points are redeemed for products, or converted into cash donations for various charities of choice,. They can also be donated to our employee compassion fund. (See below)
* Q2 Employee Compassion Fund - Our employees donate to this fund, which is established for Q2 employees who may need short term assistance.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Employee-led culture committees
Hybrid work model
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Charitable contribution matching
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Flexible time off
Office Perks
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Relocation assistance
Fitness stipend
Onsite gym
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

Want to know more about our authentic culture and work environment?
Check us out at: https://www.q2.com/culture and explore jobs today.
We'd love you to join our super hero "Circle of Awesomeness" and be part of #Q2Peeps today!

Q2 hosts various employee recognition events, philanthropic activities and our communities events, as part of our mission to build stronger more diverse communities:
* Dodgeball for Charity! (We raised $102K- last year!)
* Q2 Spark (Part of our mission to support our communities, and the communities of our customers!)
* Q2 Philanthropy Fund! We have partnered with Austin Community Foundation to make it easier and more accessible for non-profit organizations to apply for grants from Q2, as part of our community support mission.
(Check out the Q2 Stadium Dreamstarter Program!)
* Annual Employee Appreciation Day!
* Our Annual Circle of Awesomeness Celebration (A full day's celebration of employee recognition for outstanding achievements!)

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