Solutions Specialist
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A Solutions Specialist is an integral part of the Sales and Account Management teams and is responsible for the technical and functional knowledge of all ETO software products. The Solutions Specialists serve as a liaison between the Sales/Account Management teams and the hosting operations/network, development, and product teams. The Solutions Specialists will provide prospects and current clients with demonstrations of our Apricot and ETO software product offerings and provide all necessary technical and functional responses to prospect inquiries which includes writing proposal responses. This position accommodates remote employees and occasional travel is required.
Responsibilities:
- Collaborate with Sales Executives and Account Managers to scope and interpret customer requirements
- Configure software demonstration environments (front end configuration, no coding experience required)
- Deliver software demonstrations via web meetings and in person meetings
- Provide pre-sale technical assistance and product education to prospects
- Write technical and functional sections of proposal responses
- Scope custom work such as migration, integration, requests for new functionality, and custom reporting to be passed onto our technical teams who provide quotes
- Serve as a liaison between the Sales Team and our Product Team and other technical departments
- Knowledge of the human service and non-profit sector
- Comfort with computer skills such as email, using the internet for research, and data entry
- Basic proficiency with Microsoft Office products such as Word, PowerPoint, and Excel
- Demonstrated communication and public speaking skills
- Ability to work successfully in a team environment
- Motivated to present and demonstrate software as a general overview and more tailored to the client
- Willingness and ability to travel, 1-2 trips per month
- Flexibility to work occasional evening and weekend hours as needed, depending on workload and project needs
- 2+ years of database administration or related professional experience
- Previous experience with ETO and/or Apricot software preferred
- Experience with Web Intelligence or another report writing tool preferred
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