Solutions Specialist

| Austin

A Solutions Specialist is an integral part of the Sales and Account Management teams and is responsible for the technical and functional knowledge of all ETO software products. The Solutions Specialists serve as a liaison between the Sales/Account Management teams and the hosting operations/network, development, and product teams. The Solutions Specialists will provide prospects and current clients with demonstrations of our Apricot and ETO software product offerings and provide all necessary technical and functional responses to prospect inquiries which includes writing proposal responses. This position accommodates remote employees and occasional travel is required.

Responsibilities:

  • Collaborate with Sales Executives and Account Managers to scope and interpret customer requirements
  • Configure software demonstration environments (front end configuration, no coding experience required)
  • Deliver software demonstrations via web meetings and in person meetings
  • Provide pre-sale technical assistance and product education to prospects
  • Write technical and functional sections of proposal responses
  • Scope custom work such as migration, integration, requests for new functionality, and custom reporting to be passed onto our technical teams who provide quotes
  • Serve as a liaison between the Sales Team and our Product Team and other technical departments
  • Knowledge of the human service and non-profit sector
  • Comfort with computer skills such as email, using the internet for research, and data entry
  • Basic proficiency with Microsoft Office products such as Word, PowerPoint, and Excel
  • Demonstrated communication and public speaking skills
  • Ability to work successfully in a team environment
  • Motivated to present and demonstrate software as a general overview and more tailored to the client
  • Willingness and ability to travel, 1-2 trips per month
  • Flexibility to work occasional evening and weekend hours as needed, depending on workload and project needs
  • 2+ years of database administration or related professional experience
  • Previous experience with ETO and/or Apricot software preferred
  • Experience with Web Intelligence or another report writing tool preferred
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavascriptLanguages
    • PHPLanguages
    • ReactLibraries
    • ReduxLibraries
    • ASP.NETFrameworks
    • Node.jsFrameworks
    • ZendFrameworks
    • TrustRadiusAnalytics
    • AsanaManagement
    • ConfluenceManagement
    • SmartsheetManagement
    • WordpressCMS
    • SalesforceCRM
    • DrawloopCRM
    • TenfoldCRM
    • DocuSignCRM
    • MarketoLead Gen

Location

10801 North Mopac Expressway, Austin, TX 78759
10801 North Mopac Expressway, Austin, TX 78759

Insider's spotlight

How does your team reward individual success?

Leadership recognizes hard work and talent and rewards their top performing employees - I've been promoted, named "Rookie of the Year", and been placed into a program to accelerate my growth even further with my other high potential colleagues.

Joel

Software Engineer

What's the biggest problem your team is solving?

I joined Social Solutions Global to work on updating and innovating a key part of the product offering. My team is handling the inefficiency of developing for parallel monoliths by introducing cutting edge tools and cloud scaling. The technical potential will enable great rewards for our clients!

Chris

Software Developer

How has your career grown since starting at the company?

Since joining Social Solutions, I’ve been pushed to learn & develop faster than in any previous role. I was paired with a mentor to guide my development and make sure I was focusing on the right areas. This lead to my promotion into a team lead role where I’m being tasked with managing a team while continuing to thrive in my day-to-day duties.”

Michael

Team Lead, Renewals

What is your vision for the company?

As the leading provider of outcomes software to the philanthropic community, we are changing the way that data and analytics are used. We're able to do this because we hire smart and passionate employees. We envision a world where organizations can see their impact in real time, and can take action on those insights to transform human lives.

Kristin

CEO

What does career growth look like on your team?

My favorite part of working at Social Solutions is that I get to stay connected to my nonprofit roots while working at a rapidly growing tech company. There’s so much room for professional growth and promotion which is highly motivating!”

Sarah

Mission Sales Specialist

What are Social Solutions Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Perks & Discounts
Casual Dress
Company Outings
Game Room
Happy Hours
Parking
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
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