Sr. Program Manager

| Austin

Kazoo is an all-in-one Employee Experience platform that combines recognition, performance, and engagement in one powerful solution. By bringing together Real-time Recognition & Rewards, Continuous Performance Management, and Employee Engagement Surveys, Kazoo’s employee-first solution enables companies to build purpose-driven cultures while increasing productivity, retention, and revenue. With over 600 global customers, the Kazoo platform puts actionable analytics in the hands of business leaders, connecting them to what really matters.

Overview of the role:

Kazoo is looking for an experienced senior program manager to lead, drive, and own the success of multiple product launches end-to-end. We are looking for someone with knowledge of the software development lifecycle and has experience leading successful product launches and delivering on business goals. You will be working with all key functions in the organization including Product, Technology, Marketing, Sales, Customer Success, and Training. This is a highly visible role and you will be the key owner of driving and managing all deliverables leading to a successful launch of all roadmap projects. 

What awesome stuff you'll do:

  • Create and execute on detailed cross-functional readiness plans for driving multiple product launch initiatives
  • Manage product roadmap , delivery milestones, dependencies, risks and action items for all roadmap initiatives
  • Drive project commitments, define clear ownership of deliverables and facilitate strong collaboration and communication between teams
  • Gain alignment from executive team and other key stakeholders on launch strategy and bundling product launches to maximize adoption with existing customers and promoting new sales
  • Build a recurring communication cadence to keep all stakeholders informed on progress and status
  • Establish and track milestones, risks, dependencies, action items and decisions for all cross-functional teams
  • Own the problems and engage the right stakeholders to resolve conflicts, issues and build mitigation plans for all risks
  • Create cross-functional launch process playbook and launch checklists for tracking all key deliverables from product readiness to launch
  • Communicate progress, risks and delays to all key stakeholders and assist in resolving blockers and improving execution processes
  • Help teams meet their deliverable commitments by driving efficiencies and smart trade-off decisions for best launch outcomes
  • Facilitate roadmap meetings  and create project plans to keep teams on track and well informed on launch timelines and expectations
  • Create and manage product ops dashboard to define and track launch success and feature adoption metrics

What you'll need to be successful:

  • 7+ years experience in strategic program management in a software or related industry, management consulting experience a plus
  • Proficiency in project management tools such as smartsheet or MS Project, project management certification is a plus
  • Strong attention to detail and good verbal and writing skills
  • Experience dealing with ambiguity and shifting priorities
  • Ability to gain cross functional buy in
  • Skill and will to learn product functioning and nuances
  • Experience with JIRA and Confluence desired
  • Bachelor’s Degree required. MBA or consulting experience highly desired.
  • SaaS experience preferred

When you work at Kazoo, we provide competitive benefits to make your life better both in and out of the office, which include: health, dental and vision insurance; open vacation policy; flexible wfh policy; 11 paid holidays; 401k program; Stocked kitchen; Mac Laptop; Transportation/Parking Stipend; Generous Parental Leave; Fertility benefits; Breast milk delivery; EAP & more!

At Kazoo, diversity and inclusion are fundamental to how we grow and operate our business. We’re building a diverse workforce that cultivates and supports all individuals. We believe a culture of equality creates a stronger work environment for all employees and that we are all accountable for encouraging and celebrating diverse voices.  Kazoo commits to promote and recognize principles of fairness, equity, and social justice in relation to, and across, intersections of race, age, color, disability, faith, religion, ancestry, national origin, citizenship, sex, sexual orientation, social class, economic class, ethnicity, gender identity, gender expression, and all other identities represented among our diverse membership.

We strongly encourage people of color, lesbian, gay, bisexual, transgender, queer and non-binary people, veterans, and individuals with disabilities to apply. Kazoo is an equal opportunity employer and welcomes everyone to our team. If you need reasonable accommodation at any point in the application or interview process, please let us know.

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206 E. 9th Street, Austin, TX 78701

An Insider's view of Kazoo

What makes someone successful on your team?

Communication is incredibly important in a distributed engineering organization. We rely heavily on collaborative practices like code review and paired-programming to get our work done.

Fearlessly diving into the arena "unknown unknowns" can be intimidating, but is required for some of the more difficult software problems a team is solving.


Engineer Director

What are Kazoo Perks + Benefits

Volunteer in local community
Friends outside of work
Eat lunch together
Open door policy
Team based strategic planning
Open office floor plan
Highly diverse management team
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
Employee Stock Purchase Plan
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Acme Co. hosts company outings Semi-annually.
Game Room
ping pong, giant checkers, giant Jenga and video game hook ups
Stocked Kitchen
Snacks delivered every Monday
Some Meals Provided
Professional Development Benefits
Lunch and learns
Acme Co. hosts lunch and learn meetings once per quarter.
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