Sr. Project Manager at Q2

| Austin
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Q2 is seeking a Senior Project Manager to join a high performance Engineering Development team that is pushing the boundaries of technology to deliver, implement, and support custom code for clients. This role involves problem solving and the ability to effectively communicate with clients, developers, and management. If you love problem solving and going above and beyond to satisfy clients and their ever-changing needs, this position is for you.

RESPONSIBILITIES:

  • Managing custom development projects delivered by the Engineering organization at Q2
  • Provide oversight and direction of the Engineering support queue and escalated case queue
  • Responsible for ensuring that all security, availability, confidentiality and privacy policies and controls are adhered to
  • Coordinating both internally with other departments and externally with Q2 clients and 3rd party vendors on project schedule, status and delivery

EXPERIENCE AND KNOWLEDGE:

  • Experience with technology and/or development background
  • Strong analytical and problem-solving skills
  • Prioritization of development projects for the Engineering team
  • Good interpersonal skills
  • Excellent communication skills
  • Motivated by providing excellent Customer Service
  • 3-5 years of Project Management experience
  • Extensive direct client management experience as the primary point of contact.
  • Experience working within a client onboarding pipeline onto a SaaS platform.
  • Ability to effectively manage client expectations at multiple levels throughout the onboarding experience.
  • Able to know when to escalate exactly on time, not too early, not too late.
  • Guiding customer requirements and project workflows
  • Preferred: 
    • Knowledge of Banking practices
    • Familiarity with a Customer Relationship Management (CRM) system
    • Informal or academic experience with any of the following technologies including, but not limited to: Python, Agile Programming Methodology, HTML/ Java Script/ CSS, SQL RDBMS Management tools, Integrated Development Environments (IDE)

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Technology we use

  • Engineering
  • Product
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • DjangoFrameworks
    • Node.jsFrameworks
    • TensorFlowFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • TeradataDatabases
    • ConfluenceManagement
    • TrelloManagement
    • WrikeManagement

Location

North Austin, near Cedar Park and Lakeline Mall

An Insider's view of Q2

What are some social events your company does?

We host a variety of fun events appealing to our community of interest groups, ranging from an annual Dodgeball tournament benefiting JDRF Austin, to celebrating Diwali, to quarterly culture events following our townhalls that include something for everyone!

Kelley

Sr. Community & Culture Champion

How would you describe the company’s work-life balance?

I had no idea when I decided to come to Q2 how much fun working here would be. While we work hard to drive big results, we also find opportunities to have a great time. This is the first work environment where I truly feel that I have found a supportive work family.

Taylor

HR Business Partner

What are Q2 Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
We offer employees Free on-site garage parking.
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Online course subscriptions available
Customized development tracks
Paid industry certifications
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