Sr Technical Consultant

| Austin

We are looking for a Senior Technical Consultant to serve as primary delivery mechanism of next-generation software requirements/updates/maintenance to the non-production and production environment and serve as the primary customer interface.  We are building/enhancing/supporting a commercial grade SaaS web application (Clarifi) that will service the restaurant industry.

  • Discover and analyze functional/technical components of next-generation updates including scope, requirements, security, development, testing and implementation in conjunction with the customer team
  • Translate business requirements into technical documentation and implement through configuration and scripts solutions to meet business needs in the software
  • Create and execute test plans, including step by step instructions, expected results, and status tracking
  • Serve as the primary customer interface for all technical topics
  • Research functionality capabilities and collaborate with Engineering resources to identify solutions
  • Provide regular communication of technical progress, status and issues to Project team
  • Deliver Projects based on deadlines and within budget
  • Manage and address customer Project escalations
  • Identify, manage and scope change requests to original project scope
  • Deliver customer technical training and maintain software documentation (functional)
  • Transition completed projects into ongoing customer care support
  • Work with external customer partners to deliver Projects related to integration and configuration deliverables
  • Serve as primary technical liaison between customer and the Company development and support staff

Desired Skills and Experience:

  • 10 + years as a consulting experience in enterprise software
  • Proven track record of successful support of customer-facing web / SaaS implementations in the technology sector
  • Experience with Inventory and Cash Management software products
  • Experience with writing technical and training documentation
  • Must be able to configure and QA software
  • Must be able to write basic SQL queries
  • Proven track record of successful support of customer-facing web / SaaS implementations in the technology sector
  • Strong problem solving skills
  • Solid organizational skills including attention to detail and multi-tasking skills
  • Strong leadership and collaboration skills
  • Ability to work with a geographically dispersed team
  • Ability to work in a customer facing role and with customer technical/development resources
  • Must have experience with Scrum Methodology and SDLC
  • PLUS:  Previous experience in the Retail/Hospitality Industry

Qualifications:

  • Bachelor's Degree in a technical field of study or equivalent experience
  • Must be available during non-business hours, as needed
  • Strong business, organizational, and verbal and written communication skills.
  • Strong customer management skills and ability to work collaboratively in a multicultural environment within a (virtual) team.
  • Strong team player with the ability to work in a fast-paced, changing environment.
  • Self-motivated with the ability to take initiative and use independent judgment.
  • Travel may be required at 25%

 

We are an Equal Opportunity Employer

All qualified applicants will receive consideration without discrimination because of sex, gender identity, gender expression, sexual orientation, marital status, race, color, age, national origin, military status, religion, or disability or any other legally protected status.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PythonLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • CassandraDatabases
    • DB2Databases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • RedisDatabases
    • DynamoDatabases
    • S3Databases

Location

Our office overlooks the 360/Pennybacker Bridge in scenic Northwest Austin. From our rooftop deck you can see Lake Austin and beautiful downtown.
Employees say you'll join HotSchedules for the tech and stay for the people
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An Insider's view of HotSchedules

What are some social events your company does?

We have Culture Day, where everyone cooks something to eat and drink from different cultures, we also build out a booth and dress like that culture. Then we give everyone a passport that has to be stamped at all the different cultures. It's so fun and our teams really get into it, even making up cultures like The Shire and StarWars.

DeeDee

Sr. Technical Recruiter

What does your typical day look like?

Write some code for a new feature, bug fix, or dev/test tool. Attend a daily stand-up meeting. Sometimes attend a meeting or two. Review code pull requests. Answer questions and help somebody else out with a problem. Oh, and I open a lot of doors on the way to my desk in the morning!

Brandon

Software Engineer

What makes someone successful on your team?

To be successful at HotSchedules, you have to have an open mind, be self-driven, and willing to go the extra mile. Humility I think is what measures my success. Being able to own your mistakes, figuring out what you can do to improve yourself, and do it.

Jadyn

Project Manager

What kinds of technical challenges do you and your team face?

Every customer is unique and requires their own set of solutions to a wide range of challenges. No two days are alike. I love hearing about these challenges directly from our customers and diving deep to help them find the best path forward.

Vince

Solutions Architect

What are HotSchedules Perks + Benefits

Culture
Volunteer in local community
We give everyone 4 community service days per year to go and give back to the charity of their choice. We also have one day that we close the entire company down and give back together as a company.
Friends outside of work
Eat lunch together
Intracompany committees
We have a team that is responsible for our office culture. It's called the Torch Team. They plan all of our fun events throughout the year.
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Acme employees can contribute up to $3500 annually to their FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
3 different health insurance plans from United Healthcare. The HDHP premium is covered by the company for you and very small cost for dependents.
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
We match .50 on the 1.00 up to 6%, so if you put in 6%, we'll match 3%.
Performance Bonus
We have an annual cash bonus that is based on both company and individual performance.
Child Care & Parental Leave Benefits
Generous Parental Leave
HotSchedules offers 2 weeks of maternity and paternity leave.
Flexible Work Schedule
Company sponsored family events
Acme co. sponsors family oriented events Annually.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
We give everyone 4 community service days per year to go and give back to their favorite charity.
Paid Holidays
Paid Sick Days
Employees receive 40 hours per year of paid sick leave.
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Acme Co. hosts company outings Quarterly.
Game Room
Pool table, foosball table, ping pong table, Xbox and PlayStation.
Stocked Kitchen
Some Meals Provided
We cater in lunch every other Friday.
Happy Hours
Parking
We have free covered parking for everyone.
Fitness Subsidies
We actually have a free gym onsite.
Professional Development Benefits
Diversity Program
Cross functional training encouraged
Promote from within
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

Beautiful 2222/360 location with rooftop deck and outdoor patio.

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