Strategic Client Operations Program Manager

| Austin
RigUp is changing the way work is done in the energy industry. Each one of our teams exists to move us closer to our north star -- “to empower the people who power the world.” The Client Operations team at RigUp leads the charge by building long-lasting, mutually beneficial relationships with our customers and internal stakeholders to create a better Client experience. 
The Client Operations team is currently seeking an experienced Strategic Client Operations Program Manager. This role leads and manages strategic initiatives at the company and organization levels with a focus on new projects and process optimizations of RigUp’s Core Operations. Working cross-functionally with high-level stakeholders, you will be directly responsible for the development and success of our world-class customer experience. Our ideal candidate for this role is someone who is oddly well-rounded: analytical yet creative, holistically-minded yet gets into the weeds, with a killer attention to detail while still able to create the big picture.
Think you’re up for the challenge? Keep reading. 

What you'll be doing:

  • Maintain and represent a holistic understanding of business processes, needs, and goals with the capability to represent multiple perspectives simultaneously. You’re a jack of all trades.
  • Anticipate opportunities for automation and system improvements, both individually and cross-functionally, at the company and department levels.
  • Simultaneously develop and manage detailed roadmaps for multiple projects while leading key initiatives needed for milestone deliverables.
  • Working with employees at all levels of the organization with the ability to influence key decision makers in leadership (C-Suite down) and delegate tasks across impacted departments.
  • Partner with Strategic Account Executives to be the Client Ops stakeholder when needed for Enterprise Clients. Ability to communicate operations-related information to clients from C-Suite level down. *must be able to travel

What you should have:

  • Bachelor's degree or higher
  • 4+ years project management experience consisting of operations, integration, analytics, and/or product.
  • Active collaborator and team player who is low ego and thrives when the team and the company succeed.
  • Experience cultivating and maintaining positive working relationships with cross-functional stakeholders, both internally and externally, within a hyper growth environment.
  • Knowledge and ability to fluidly communicate across multiple work languages. Example, you speak “sales” and “operations”. You are the Operations Google Translator.
  • Ability to utilize quantitative and qualitative analysis and creative problem-solving skills to make strategic recommendations and implement streamlining and process improvements.


  • Flexible PTO policy
  • 401k Program with 4% match
  • Fully paid employee health insurance for employee
  • Open office space in the heart of downtown Austin

RigUp is a technology company that's building a platform to better support the energy workforce. Through the industry’s largest marketplace, we’re improving the lives of contractors and helping service providers and operators find the people who will get the job done. Headquartered in Austin, TX, and backed by a16z, Founder’s Fund, Quantum Energy Partners, and Silicon Valley Bank, we’ve raised $423.8 Million in funding to support our mission to change the way work is done in the energy field.
Our goal is to make RigUp an environment where any and all people feel welcome, respected, and free to be their authentic selves. We welcome applicants of all gender identities, sexual orientation, educational background, religion, ethnicities, veteran status, and citizenships. We’d love to learn what you can add to our team!

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Technology we use

  • Engineering
    • JavascriptLanguages
    • PythonLanguages
    • ReduxLibraries
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • TensorFlowFrameworks


RigUp is located in downtown Austin right next to Lady Bird Lake. We're close to a ton of restaurants, coffee shops, bars, and trails along the water!

An Insider's view of RigUp

How does your team reward individual success?

We are rewarded with a promise. At the end of a season of ambiguity and strife, apart from any monetary or material items, we will always be able to say there was joy, encouragement, and meaning.


Customer Support Specialist

What's the biggest problem your team is solving?

One of the coolest things we’ve been working on has been parsing resumes to gather information about employment history and references so that our consultants don’t have to spend a ton of time filling out confusing forms. We hope to get quicker, more accurate data while making the platform easier to access and more useful for our consultants.


Engineering Manager

How has your career grown since starting at the company?

RigUp has fostered my career growth by coupling my strengths and interests with the company’s needs. I’ve gotten the opportunity to fill a variety of different roles that I’ve gained an invaluable amount of experience from and that will increase my marketability down the road.


Business Process Analyst

What is your vision for the company?

At RigUp, we're building the largest job marketplace in the energy industry by making it easier for contractors to find work and for companies to staff up by hiring ready, qualified workers. As CEO, I want to grow an organization that creates value in the world and ensures RigUp is an environment where our employees feel empowered to make decisions



What’s the vibe like in the office?

The energy at the RigUp office is contagious. We work on interesting problems and are truly making a difference in people's lives. Work is simply better when you love what you do!


Talent Lead

What are RigUp Perks + Benefits

RigUp Benefits Overview

Competitive salary
Full health, dental, and vision coverage
Unlimited vacation
401(k) with 4% match
$2,000 annual vacation stipend starting on your 3rd anniversary
Regular off-site activities such as happy hours, team building events, intramural sports leagues, etc.
Catered breakfast, daily lunch stipend, and a fully stocked kitchen
75% tuition reimbursement on continuing education
Office in the heart of downtown Austin
Flexibility to work from home
Onsite gym

Volunteer in local community
Friends outside of work
Eat lunch together
Open door policy
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
We offer employees Paid on-site garage parking.
Professional Development Benefits
Job Training & Conferences
Lunch and learns
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