Strategic Partner Technical Consultant

| Austin
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BigCommerce is disrupting the e-commerce industry as the SaaS leader for fast- growing, mid-market businesses. We enable our customers to build intuitive and engaging stores to support every stage of their growth.

The Strategic Partner Technical Consultant is a shared resource responsible for providing technical guidance both internally for the SBD team, and externally for existing and prospective technology partners.

In this role, you will work closely with Partner Managers to understand the needs of their partner and provide guidance on building best-in-class applications for the BigCommerce platform.  You will serve as SBD’s partner-facing source of knowledge, backed by additional support from other support and service roles within BigCommerce.

What You’ll Do:
  • Lead technical discussions with prospective technology partners - helping them understand the range of what is technically possible when building to the BigCommerce platform, and handing off to paid services such as Solution Architects when a deeper level of collaborative design is required.
  • Assist existing technology partners in tracking bugs or answering occasional platform-related questions, and handing off to paid services such as Technical Account Managers when a deeper level of 1:1 support is required.
  • Maintain a strong understanding of current platform capabilities, future roadmap items, and have the skill required to effectively communicate these technical concepts to non-technical audiences.
  • Work closely with Partner Managers and the Strategic Product Consultant to identify key partners for participating in Beta programs.
  • Assist existing technology partners in understanding the impact of new product releases.  This could include 1:1 technical discussion, or development of ‘upgrade’ documentation to be shared to a wider partner audience.
  • Work closely with the Strategic Product Consultant to provide input on platform and product enhancements that are requested by our partners.
  • Collaborate with our Developer Documentation team - ensuring Partner Managers are equipped with up-to-date best practices that can be shared with their partners.
  • Maintain a system for tracking the utilization of consulting hours by partner - allowing for the identification of items such as:  support trends that relate to gaps in our developer documentation, or partners that would be best suited for alternate support resources.
Who You Are:
  • Technical Background
  • 3+ years of experience working with SaaS platforms.
  • Software engineering background with experience working on a development team (Junior Software Engineer, Junior QA Engineer, etc) preferred.
  • Extensive experience working with APIs and front-end development tools; capable of testing and debugging requests.
  • Formal training or equivalent experience with JavaScript; expert-level HTML and CSS skills required.
  • Formal training or equivalent experience with at least one server-side scripting language required.
  • Problem Solver - You are able to quickly gather and understand the complex needs of our partners, and think critically and creatively to help provide solutions.
  • Highly Organized - You have mastered the art of context switching, and the ability to keep track of numerous deliverables at any given time.
  • Master Communicator - You have an exceptional ability to communicate with and influence both technical and non-technical audiences.
  • Knowledge Seeker - You are curious and passionate about new technologies, and excited to jump in and learn something new.

Diversity, Equity & Inclusion at BigCommerce
 
We have the opportunity to build not only a great business but a great company, with soul. Our beliefs and commitment to diversity, equity and inclusion are a central part of achieving that.
 
Our dedication to DEI is grounded in two things: a moral belief in the dignity, value, and potential of every individual, and a practical belief that diverse, inclusive teams will create the best outcomes for our customers, partners, employees, and company. We welcome everyone to be a part of our journey.
 
Current BigCommerce Employees: Please use the internal job board to apply for openings
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • ElixirLanguages
    • ErlangLanguages
    • Objective -CLanguages
    • ScalaLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AjaxLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SpringFrameworks
    • jQueryFrameworks
    • MongoDBDatabases
    • Google AnalyticsAnalytics
    • PhotoshopDesign
    • SketchDesign
    • Adobe Creative SuiteDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS

Location

Our HQ is set amongst trees and nature trails in the beautiful hills of Austin. We also have a location downtown at 211 E 7th St Suite 500, 78701.

What are BigCommerce Perks + Benefits

Culture
Volunteer in local community
We encourage our employees to give back to our local communities through volunteer work. BigCommerce provides two paid Charity/Volunteering Leave days per calendar year to all permanent employees.
Partners with Nonprofits
Each year, the BC family partners with Partnerships for Children to help kids in the Austin area who have been taken from their homes and are living in protective custody during the holidays.
Friends outside of work
Eat lunch together
Intracompany committees
We empower employees to define our culture in the areas of Wellness, Community/Volunteering and Team Building through our BigCommerce Employee Resource Groups (ERGs).
Daily stand up
Open door policy
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
BEmpowered for women, non-binary people, and allies; BProud for LGBTQ+ and allies; B-United for Veterans and allies; BCinColor for people of color and allies; BigFamily for caregivers and alli
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
National United HealthCare PPO & HDHP plan options with deductibles as low as $500, coverage up to 100% for in-network services and low monthly premiums
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Child Care Benefits
Subsidized placement services for child care.
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Unlimited vacation policy for salaried team members and generous accrued time off policy for non-exempt team members.
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
We offer employees parking in a garage on the property.
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
BigCommerce offers a variety of opportunities for learning and development from training sessions and workshops, to different conferences to attend.
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Career mentorship is available.
Continuing Education stipend
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

A free online store to help you live out your entrepreneurial dreams. Competitive compensation packages. Pet Insurance. Comprehensive health insurance coverage that starts on day one. Open vacation policy for salaried team members and generous accrued time off policy for hourly team members. Employee-driven team building activities like hackathons, paintball, rock climbing, social sports leagues, movie nights, river floats, etc. Peer to peer rewards and recognition program. Paid parental leave and adoption assistance for new parents. Employer-paid life insurance and disability coverage. Educational assistance for qualified pre- and post-grad courses.

We empower our employees to define culture in the areas of wellness & fitness, community & volunteerism, and team building through local culture clubs to help our employees connect. Our Employee Resource Groups (ERGs) support our diverse workforce through supportive, inclusive networks that help develop awareness and respect across the company. Additionally, we use programs to support our learning culture including our Learning Through Sharing Program, Lightning Talks, Lunch and Learns, Book Clubs, and guest speakers. We sustain our culture by understanding what drives our employees' engagement, measuring that engagement, and implementing initiatives to continue to make BigCommerce an even better place to work

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