Tech Stack Administrator

| Austin
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At Khoros, our passion is to help the world's best brands create customers for life. We build products we're proud of, and we're passionate about customer success. As part of the Vista Equity family, you'll receive best in class development opportunities and the ability to work with customers like Samsung, HP, Sony and Visa.

Khoros is looking for an experienced tech stack administrator to help configure our digital products, to ensure that they enable our desired support, customer engagement and marketing processes.

Initially specializing in administering the Khoros Care solution, the tech stack admin will take on an important role in helping to prioritize and deliver key roadmap items, designed to help us execute, manage, analyze and iterate on the service we provide to our customers and prospects. 

The Khoros engagement platform comprises Online Community, Social Media Management and Messaging products for social customer service, social support and social media marketing teams to listen, respond and act on customer conversations – creating deep relationships and fostering brand loyalty and advocacy.

The best Fortune 1000 companies in the world trust Khoros to help them build closer, more personalized and trusted relationships with their customers. Some of our clients: HP, Samsung, and LiveNation (to name a few). We are a Vista Equity Partners portfolio company, growing fast and adding new products to our platform organically and inorganically.

Some Responsibilities include:

  • Partner directly with internal teams to identify objectives, gather requirements, assist with prioritization and successfully deliver and implement within the Care instance.
  • Handle numerous projects/priorities utilizing project management skills to deliver results.
  • Collaborate with internal teams to define requirements on new projects and manage expectations from project inception through delivery.
  • Maintain the Care instance by managing dashboards, user permissioning, updating admin settings, workflow evaluation, troubleshooting, and integrations.
  • Engage with internal teams to develop strategy, offer solutions and resolve problems involving sometimes conflicting priorities and workflows.
  • Provide prompt and complete resolution to technical challenges and business issues.
  • Develop training to help peers, stakeholders and users become more effective in their use of the products.

Minimum Requirements:

  • 3-5 years software system administration experience
  • Demonstrated ability to work across platforms, participate in multiple projects, and solve technical and business problems
  • Experience managing multiple projects concurrently, with the ability to deliver against speedy timelines.
  • Demonstrated ability to work in a distributed, team-oriented, collaborative environment.
  • Demonstrated ability to develop and roll out user training programs for your solutions.
  • Excellent communication, interpersonal, analytical, troubleshooting, and problem-solving skills.
  • Excellent written and spoken communication skills.
  • A keen passion for the latest in Digital Experience.

Nice to Have:

  • Experience with the Khoros platform (Care, Community, Marketing) is an advantage. 
  • Please note any relevant b2b SaaS, support/care stack, or project management experience.
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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • HTMLLanguages
    • CSSLanguages
    • ReactLibraries
    • ReduxLibraries
    • MySQLDatabases
    • RedisDatabases

Location

7300 Ranch Road 2222 , Austin, TX 78730-3204

An Insider's view of Khoros

What are some social events your company does?

Khoros Austin embodies cultural diversity through inclusivity and team engagement. Not only do we offer daily catered lunches and weekly bootcamp and yoga classes, but we organize unique monthly happy hour experiences, (mixology contests, candle making, mindfulness classes) quarterly volunteer opportunities and partnerships with local non-profits.

Laura Whitefield

ATX Senior Executive Assistant & Cultural Specialist

How does the company support your career growth?

After trying on quite a few different roles, I feel so fortunate to have found the perfect one for me. My managers have always been so helpful in making sure to elevate and help me prep for the right opportunities to provide value for the company and help me transition into a role that I love.

Sidney Gomez

Sales Engineer

How has your career grown since starting at the company?

I've had multiple opportunities to learn and grow at Khoros. I began as a Recruiter and was promoted to Recruiting Lead within a year. Having worked in recruiting a while, earlier this year, I was interested in a career shift and was supported through a transition into Sales Engineering. My career has grown exponentially since being at Khoros.

Kristine Lim

Associate Sales Engineer

What are Khoros Perks + Benefits

Khoros Benefits Overview

Khoros offers a competitive benefits plan that empowers employees to make decisions that best benefit themselves and their families. By incorporating exceptional benefits with office-specific perks and a work-life balance, Khoros delivers an exceptional employee experience for its global team.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Acme Co.'s team fitness initiatives include In-office yoga, In-office fitness classes.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Khoros provides Austin employees with free lunch on Monday, Wednesday and Friday and breakfast on Tuesday and Thursday.
Game Room
Our game room includes Ping Pong, Foosball.
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Relocation Assistance
Fitness Subsidies
$50/month offered for employee wellness
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications
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